Customer reviews from breville.com
Breville - the Smart Scoop 1.5 Quart Ice Cream Maker - Silver
Average customer rating
4.5
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
49
4 Stars
4
3 Stars
3
2 Stars
4
1 Star
3
85%of customers recommend this product.
(
41 out of
48)
Customer Reviews for Breville - the Smart Scoop 1.5 Quart Ice Cream Maker - Silver
Posted by: dang
Verified Purchase:Yes
This Breville unit was more expensive than other ice cream makers but it is very easy to use (turn the dial on the control panel to the desert that you are making, pour in the mix and press the Start button) and makes great ice cream. We appreciate the built in compressor that eliminates the need to pre-cool the ice cream mix and can keep the finished ice cream cold for a couple hours. We are looking forward to great ice cream for many years.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Broke after third use
on April 22, 2019
Posted by: Christina
Super disappointed that after using this machine only 3 times the button that controls the hardness setting for the ice cream stopped working and I cannot use it anymore unless I want a very soft consistency; which I don't! Huge investment and don't know what to do with the machine now. Was great before this happened.
Response from breville.comBy April 23, 2019
This would not be a typical experience and may require troubleshooting to resolve, please reach out to Breville Support so we may assist in successfully resolving the matter fully at 866-273-8455 or askus@brevilleusa.com
Written by a customer while visiting breville.com
Customer Rating
3
the different texture settings (sorbet, gelato, ice cream) don‘t work properly.
on November 18, 2020
Posted by: cbw
and when you fill in the liquid and spill a little bit, the bucket is stuck to the machine and it‘s impossible to take it out.
and ideally, the machine should be able to hold the temp after programme is done.
and ideally, the machine should be able to hold the temp after programme is done.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Customer Rating
2
Not what I expected...
on December 1, 2020
Posted by: Brenda
I bought this almost two years ago and I am surprised it is still being sold. The machine has limitations about how frozen/creamy your ice cream can get. Recipes made with heavy cream never get to store-bought consistency because the churner is not strong enough to keep moving once the mixtures becomes a little thick, so it stops churning. Also the container ends up being too small for a family of four since you need to leave space in the bowl due to the churning blade pushing ice cream out to borders. There is also a loud squeaky noise coming constantly either from plastic lid or blade a few minutes into the process or when the mixture starts getting certain level of thickness. In summary, I just feel I spent too much money for that type of performance. Now I want to sell it but no one would buy it...
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 2, 2020
Please accept our apologies for the inconvenience and allow us the opportunity to correct the situation. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201202MR. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Customer Rating
5
Great ice cream maker, but wearing out?
on June 15, 2022
Posted by: Diane
I bought my Breville Smart Scoop about 4 years ago and use it intermittently with great results. I have probably made 30 batches. The last time I used it, it took much longer to freeze and the temperature generated was a few degrees warmer than usual. I am concerned that the compressor or some other component is wearing out. Any recommendations on where I can get it serviced? I live in San Jose, CA, USA. Thanks!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
The Best Ice Cream
on March 25, 2019
Posted by: Anonymous
I love this ice cream maker!
Written by a customer while visiting breville.com
Posted by: Nicole
Verified Purchase:Yes
We love this thing! Its quiet, fast and fully customizable.
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
Great machine, glad I spent the extra money to get this!
I would recommend this to a friend!
Written by a customer while visiting breville.com