Customer reviews from breville.com
Breville - the Smart Scoop 1.5 Quart Ice Cream Maker - Silver
Average customer rating
4.4
(71 Reviews)
Rating breakdown 71 reviews
5 Stars
54
4 Stars
4
3 Stars
5
2 Stars
4
1 Star
4
82%of customers recommend this product.
(
46 out of
56)
Customer Reviews for Breville - the Smart Scoop 1.5 Quart Ice Cream Maker - Silver
Posted by: Gardner
Verified Purchase:Yes
Defective piece of junk. Breville would not replace it without me making a video of its operation. I was'nt going to run another batch of ice cream with it making a horrendous noise just to satisfy them. Returned it for refund instead. Would never buy one again.
No, I would not recommend this to a friend.
Response from breville.comBy Breville Consumer Support, Breville Support, June 29, 2026
Thank you for your review and feedback. We understand that, at times, the troubleshooting steps we request can feel frustrating; however, these steps are necessary to properly assess and resolve product concerns.
We’re sorry that this process did not meet your expectations or that you were not comfortable proceeding with those steps. Please feel free to reach out to us for any questions.
We’re sorry that this process did not meet your expectations or that you were not comfortable proceeding with those steps. Please feel free to reach out to us for any questions.
Written by a customer while visiting breville.com
Posted by: Cindy
Verified Purchase:Yes
Incredibly easy to use! The best homemade ice cream I’ve ever had! Wonderful
No, I would not recommend this to a friend.
Written by a customer while visiting breville.com
Posted by: MSP
Verified Purchase:Yes
Even though it’s the best machine for making ice cream, it doesn’t last more than 3 years. And it’s a shame Breville doesn’t do any service or maintenace or repairs to the machine. I have to buy a new one every so often.
No, I would not recommend this to a friend.
Response from breville.comBy Breville Support, Breville Consumer Support, May 13, 2026
Your experience matters to us, and we want you to know this feedback has been heard. What you've shared reflects something we take seriously, and it will be reviewed by the right people on our team. We appreciate you taking the time to reach out.
Written by a customer while visiting breville.com
Posted by: Owen
Verified Purchase:Yes
It can take a really long time to exit the "cooling" phase and begin entering the making ice cream phase. This makes the expected time that you Google feel a little deceptive, but otherwise it makes great ice cream
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Adam
Verified Purchase:Yes
Don't try to make good ice cream without it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Kendall
Verified Purchase:Yes
I got this for my wedding and as a lifelong ice cream lover I’ve been so excited to have one. I love the pre cooling and the keep cool it makes the whole process so easy and the recipes are so delicious !!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Time to have a bowl of ice cream, gelato!!!!
on December 20, 2025
Posted by: Sidney
Verified Purchase:Yes
Have been pleased with preformance of appliance and it hassles feee set up and clean up
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
The best 'at-home' model of ice cream maker you can buy - when it works
on August 7, 2025
Posted by: Winston
This is probably the absolute best home ice cream maker that's "really" an ice cream maker. I do not consider the creami to be an ice cream maker, as the system of grinding frozen solid pucks is not the same as slow churning a product. The tension sensors on this machine mean it's solves the biggest at home issue of making icecream - knowing when to stop. You get one of those frozen bowl machines and stop at the incorrect time, you've wasted 2 days of work and have this icy ice cream. This machine makes it godly easy to just select a certain texture in between gelato, sorbet, ice cream, and crank it out. For best results I have always found the first setting of 'ice cream hardness' to be best, as ice cream will tend to continue hardening once left along in the freezer. Furthermore, the fact that you can pre-chill the bowl in the machine itself means no giant bowl taking up freezer space for a day in your home freezer. It takes about 30 minutes to pre-chill and then boom, you are ready to roll. No holding an ice bag next to the bowl, no mistake of not 24-hour full prechilling a bowl, etc.
THAT BEING SAID...this machine has a serious flaw that I believe is a byproduct of cost-cutting manufacturing. The rotary encoder piece on the PCB (the electronics for the LCD screen) is the cheapest thing I have ever seen. You will see complaints about the selection knob not working, menu stuck on manual mode, screen not moving. More likley than not it is the fault of the rotary encoder piece being broken, loose, etc. Given Breville isn't in the habit of doing customer repairs, you will be forced to crack open the top shell, disconnect wires, fiddle with the encoder, maybe use some electronic CRC cleaner, etc. I myself have had to just...leave the selection knob top off so I can use a pair of tweezers to push the rotary encoder down further so it registers. The worst part is this is really a common occurence, not an outlier review. I urge you to go online and see some reddit posts, this thing keeps popping up. And we have a tariff price increase? I'd hope they have fixed the electronics issue first. Oh also the accessory pieces seem to always be out of stock so good luck getting a second ice cream bowl.
At the end of the day, this machine still fills in a really nice niche. It's a workhorse, it does all of the ice creams in a legitimate manner. Are you starting a small home ice cream business? This is top of the class. The auto-programs mean you aren't trying to experiment and waste batches, everything comes out top notch with controlled variables. I'd still definitely recommend this machine for sure.
I would recommend this to a friend!
Response from breville.comBy Customer Service, August 8, 2025
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com