Customer reviews from breville.com
Breville - the Smart Scoop 1.5 Quart Ice Cream Maker - Silver
Average customer rating
4.4
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
49
4 Stars
4
3 Stars
4
2 Stars
4
1 Star
3
86%of customers recommend this product.
(
42 out of
49)
Customer Reviews for Breville - the Smart Scoop 1.5 Quart Ice Cream Maker - Silver
Posted by: Bsoutside
Verified Purchase:Yes
Very much enjoying the ability to make small batch cream in our home kitchen. Very fun. And simple to explore new flavors and ingredients :)
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Anonymous
Verified Purchase:Yes
If you like ice cream and have a creative flare and you want to make ice cream with multiple flavors in succession quickly without having to keep a frozen bowl in the freezer this is the maker for you. Excellent build quality. Fun to use with the family. If you like smiles from your children then buy this! Buy beware…your cholesterol will go up.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
The best 'at-home' model of ice cream maker you can buy - when it works
on August 7, 2025
Posted by: Winston
This is probably the absolute best home ice cream maker that's "really" an ice cream maker. I do not consider the creami to be an ice cream maker, as the system of grinding frozen solid pucks is not the same as slow churning a product. The tension sensors on this machine mean it's solves the biggest at home issue of making icecream - knowing when to stop. You get one of those frozen bowl machines and stop at the incorrect time, you've wasted 2 days of work and have this icy ice cream. This machine makes it godly easy to just select a certain texture in between gelato, sorbet, ice cream, and crank it out. For best results I have always found the first setting of 'ice cream hardness' to be best, as ice cream will tend to continue hardening once left along in the freezer. Furthermore, the fact that you can pre-chill the bowl in the machine itself means no giant bowl taking up freezer space for a day in your home freezer. It takes about 30 minutes to pre-chill and then boom, you are ready to roll. No holding an ice bag next to the bowl, no mistake of not 24-hour full prechilling a bowl, etc.
THAT BEING SAID...this machine has a serious flaw that I believe is a byproduct of cost-cutting manufacturing. The rotary encoder piece on the PCB (the electronics for the LCD screen) is the cheapest thing I have ever seen. You will see complaints about the selection knob not working, menu stuck on manual mode, screen not moving. More likley than not it is the fault of the rotary encoder piece being broken, loose, etc. Given Breville isn't in the habit of doing customer repairs, you will be forced to crack open the top shell, disconnect wires, fiddle with the encoder, maybe use some electronic CRC cleaner, etc. I myself have had to just...leave the selection knob top off so I can use a pair of tweezers to push the rotary encoder down further so it registers. The worst part is this is really a common occurence, not an outlier review. I urge you to go online and see some reddit posts, this thing keeps popping up. And we have a tariff price increase? I'd hope they have fixed the electronics issue first. Oh also the accessory pieces seem to always be out of stock so good luck getting a second ice cream bowl.
At the end of the day, this machine still fills in a really nice niche. It's a workhorse, it does all of the ice creams in a legitimate manner. Are you starting a small home ice cream business? This is top of the class. The auto-programs mean you aren't trying to experiment and waste batches, everything comes out top notch with controlled variables. I'd still definitely recommend this machine for sure.
I would recommend this to a friend!
Response from breville.comBy Customer Service, August 8, 2025
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
Great product
on November 22, 2017
Posted by: Muhammed F.
Become a professional with this machine....it's really great
Written by a customer while visiting breville.com
Posted by: TomS
Verified Purchase:Yes
Well built, very simple to operate and delivers great results.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Joey
Verified Purchase:Yes
This is one of the best ice cream makers around
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Randy
Verified Purchase:Yes
I bought this appliance because we like ice cream but do not need all the sugar and additives. We are impressed with how easy it is to make more favorable treats with less sugar and no preservatives. From frozen yogurt to ice cream we are satisfied. And we can make small amounts as we want at times. Great product.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Did not do it for me.
on March 4, 2024
Posted by: FruittyLoops
The torque in the paddle isn't so good. Depending on the mixture used, if it freezes too fast, the paddle simply gives up. End product is very inconsistent.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, March 5, 2024
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com