[This review was collected as part of a promotion.] The initial technician was fantastic. He diagnosed the problem and discovered that the parts were no longer made. The follow up s was horrible. I spent hours in the phone multiple times to get the repair or replacement done. I was constantly sent around and around their phone representatives. The problem was never fixed. Terrible service!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
If we have 6 star I will give 6 star. My 14 years old LG washer breaks first time but I decided buy new one not repair it. This one does not have customer setting save function but I find all default setting is very good. Special for high speed spin. It so quiet I do not need to set to medium.
Pros: Performance, Quality
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Lasted three years
on August 19, 2012
Posted by: Uturn
from Clinton Twp, MI
First got it left water in dispencer trays..still does Third year and the gears in it break...only 1 year labor and the part?? repairman coming out in two days, will know if I recommend or buy LG again
Pros: easy to use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Dependable
on September 19, 2020
Posted by: Sheltm
from West Fargo, ND
[This review was collected as part of a promotion.] I purchased in May 2008 washer WM2455HG & dryer DLE5955G. 12+ years later & they are both still running like new. Have had no problems with them. Will definitely buy LG again IF these ever give out.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Rinse and spin
on December 12, 2020
Posted by: Staso
from Laveen Az
[This review was collected as part of a promotion.] Sometimes I leave my wash in washer and like to re-rinse and spin before I add to dryer
Pros: Style/Design, ease of use, Features/Settings, Performance
[This review was collected as part of a promotion.] Bought this machine 11 years ago never had no problems just now having problems with the door gasket.