Customer reviews from hp.com
HP - Scanjet Flatbed Scanner - 2400 dpi Optical - Light Gray
Average customer rating
3.8
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
2
70%of customers recommend this product.
(
21 out of
30)
Customer Reviews for HP - Scanjet Flatbed Scanner - 2400 dpi Optical - Light Gray
Customer Rating
2
A Qualified OK
on April 19, 2007
Posted by: FlashWriter
Gender:Male
I'm using the Commercial TWAIN driver supplied on the install disk to facilitate commands issued by our VAR to the scanner. The driver has no facility to handle document jams from the feeder and just hangs when this occurs. The feeder is ok for beautifully flat 8.5x11 docs but if there's anything wrong with the original (bent corner, fold) the feeder will easilly jam if you don't stand there and guide in the document. I'm not happy with the feeder's ability to pull in documents and keep them correctly aligned (documents 'cock' sideways slightly more often then not). I think the reason for this is that HP uses only one roller to pull the documents in and that allows the paper to twist. Also, the paper path (where the paper passes to get scanned) gets dirty easilly and is not all that easy to clean.
Also (and this is on 3 5590s), the scan tube will occasionally "hang" in that it doesn't seem to see that it has returned to the 'home' position. We need to cycle the power on the scanner to reset it.
In conclusion, the images are OK, but if you're buying this scanner for multiple page, industrial grade document feeding, look elsewhere. The feeder hardware/software just do not cut it.
Also (and this is on 3 5590s), the scan tube will occasionally "hang" in that it doesn't seem to see that it has returned to the 'home' position. We need to cycle the power on the scanner to reset it.
In conclusion, the images are OK, but if you're buying this scanner for multiple page, industrial grade document feeding, look elsewhere. The feeder hardware/software just do not cut it.
I would recommend this to a friend!
Features
3
Performance
2
Written by a customer while visiting hp.com
Customer Rating
4
HP Scanjet 5590 Digital Flatbed Scanner
on April 19, 2007
Posted by: Justwhistle
Gender:Male
Overall good product. Nice feature which allows automatic double sided scanning of large quantities of documents. This saves a huge amount of time. Feed seems pretty robust with only 1 jam after 500 various pages of use. I would recommend this scanner. For the price, it has superior features.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
HP Scanner 5590
on April 19, 2007
Posted by: Larry
Gender:Male
This scanner is exceptionally easy to use, especially under Windows XP. My recent upgrade to Vista Home Premier caused a few problems, but they were easily fixed by using the update at HP Support.
I have used this scanner for a little over 1-year and have scanned many items into PDF format. I found this to be very quick and easy to make digital copies of my many newsletters so that I can keep them for reference.
I am hoping to start scanning my many slides as this will help me show them to my family and friends. The slide accessibility is fantastic.
I have used this scanner for a little over 1-year and have scanned many items into PDF format. I found this to be very quick and easy to make digital copies of my many newsletters so that I can keep them for reference.
I am hoping to start scanning my many slides as this will help me show them to my family and friends. The slide accessibility is fantastic.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
two years and counting
on April 20, 2007
Posted by: backfixer
Gender:Male
I purchased this scanned about two years ago and it has overall been great. Easy to use, good work flow. Occasionally the unit will not function and needs to be unplugged and replugged in to clear the software error, but overall, it has been a terrific product to work with. Good software packages as well. We use it to scan in medical forms or explanations and insurance cards. It does this quite well and occasionally need it for other things.
As with most auto feed products, you will occasionally get a paper jam. These are easily cleared. The duplex function works well too.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
2
The sold me a bill of goods
on December 14, 2007
Posted by: JimO
I bought the 5590 expecting it to scan (and copy) 8.5x14 (legal) documents just like the ad said it would. Does it? Not really. It will scan a legal sheet ONLY through the document feeder. The glass flatbed will only handle documents 8.5x12. Plus, it can't scan legal-size documents double-sided at all. Also, print quality is not very good for an advanced-generation maching.
No, I would not recommend this to a friend.
Features
3
Performance
2
Written by a customer while visiting hp.com
Customer Rating
2
Disappointed
on January 8, 2008
Posted by: JSG99
Gender:Male
We should have purchased a better scanner. This thing jams and is very slow. The image quality is fair. Text comes out as .tif and would be better in .pdf.
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Customer Rating
2
Good for small loads of work
on March 19, 2008
Posted by: akobanks
Gender:Female
Our agency bought individual hp 5590 scanner for each employee's desk top about 3 months ago. The scanner is fine if you only use it for for occasional scanning. If you scan 3 page documents continuously for more than 20 minutes or less, the scanner jams up. It eats the document and will end up destroying some valuable documents you may not have an extra copy of. I would only recommend this scanner if it is to be used for occasional scanning. If not, please don't even think about buying it, because you will only end up frustrating yourself with the jams and chews of documents.
I would recommend this to a friend!
Features
3
Performance
1
Written by a customer while visiting hp.com
Customer Rating
4
Better than expected
on April 19, 2012
Posted by: Boater
from Saint Clair Shores, MI
Gender:Male
The only problem was the installation disk. I had to load the setup program individually and not automatic. Other than that the scanner has created great pictures from old 35 MM slides.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com