Customer reviews from hp.com
HP - Scanjet Flatbed Scanner - 2400 dpi Optical - Light Gray
Average customer rating
3.8
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
13
4 Stars
6
3 Stars
4
2 Stars
5
1 Star
2
70%of customers recommend this product.
(
21 out of
30)
Customer Reviews for HP - Scanjet Flatbed Scanner - 2400 dpi Optical - Light Gray
Customer Rating
2
Slow to work, quick to jam, clunky software
on February 16, 2007
Posted by: Legal Office Manager
Gender:Male
I have the Scanjet 5590 with duplexing ADF and had intended to use it for mixed home/small business scanning (light home scanning, light to medium duty office scanning). While the product features "quick" one-touch buttons, the scanner is actually rather slow to get going. Once it is going, the ADF frequently jams when duplex scanning (even after HP tech support guided me through application of a supposed "patch"). And with respect to the patch, I never even would have known it existed if I hadn't had to finally break down and call for tech support in the first place. The HP scanning software is slow and sometimes buggy. It actually underperforms the old 5510 multifunction I used to use - and this is supposed to be a dedicated scanner! Overall, I rate this a DON'T BUY.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Customer Rating
5
A good value
on April 19, 2007
Posted by: mscott136
Gender:Male
I have been using this scanner for two years, and have yet to find a better price/performance value in the marketplace. It has the usual HP quality, both in design and construction. And, the operating features are beyond comparison with most of the competitive products that I've seen. The Automatic Document Feeder allows me to set up a multi-page document for transmission, via e-mail or Fax, with a set and forget attitude. I know that when I return, the document will have been sent off, without a hitch. Good Job HP.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
A great scanner
on April 19, 2007
Posted by: Sherri
Gender:Female
This has been such an excellent scanner. The installation was a snap and it worked right off with no problems whatsoever. It works well with all of my programs to import scanned photos. It also is a great copier - with a push of a button on the front panel it sends a copy directly to my printer quickly and easily. The sheet feeder is very handy - and lo and behold, it actually does scan my negatives into pictures on my computer. Love this scanner! I have owned it for nearly a year, and have given it plenty of use to know how good it is.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
fine, except for automatic document feeder
on April 25, 2007
Posted by: bahboric
Gender:Male
I purchased this scanner because of the automatic document feeder. I have used it a lot since then, and find there are good and bad points about this scanner. I only use it for scanning documents into pdf files, and haven't tried any of the other features it has.
Good points: It was easily the cheapest scanner with a document feeder.
Bad points: The automatic document feeder is not reliable. It will usually work fine if you are scanning in 2 or 3 pages, but if you scan in more (say 5 to 10 pages), almost certainly one of the pages will not feed correctly. What happens is that the feeder grabs another page before the first page is finished scanning, and as a result, you do not get the full scan of some of the pages. I have found that the only way to reliably prevent this is to hold the papers not being fed with my fingers until it is time for the top one to be picked up, which provides enough tension so that the feeder does not pick it up and pull it into the scanner early. Of course, this means the document feeder is not automatic, but it is still faster than placing the pages one at a time on the glass.
Another, more minor, problem is that occasionally the buttons on the scanner do not trigger the automatic software provided. I do not know if this is the scanner or the software, but this is not as problematic as the document feeder problems.
Overall, if you need a scanner with an automatic document feeder, I would recommend you investigate other scanners.
Good points: It was easily the cheapest scanner with a document feeder.
Bad points: The automatic document feeder is not reliable. It will usually work fine if you are scanning in 2 or 3 pages, but if you scan in more (say 5 to 10 pages), almost certainly one of the pages will not feed correctly. What happens is that the feeder grabs another page before the first page is finished scanning, and as a result, you do not get the full scan of some of the pages. I have found that the only way to reliably prevent this is to hold the papers not being fed with my fingers until it is time for the top one to be picked up, which provides enough tension so that the feeder does not pick it up and pull it into the scanner early. Of course, this means the document feeder is not automatic, but it is still faster than placing the pages one at a time on the glass.
Another, more minor, problem is that occasionally the buttons on the scanner do not trigger the automatic software provided. I do not know if this is the scanner or the software, but this is not as problematic as the document feeder problems.
Overall, if you need a scanner with an automatic document feeder, I would recommend you investigate other scanners.
No, I would not recommend this to a friend.
Features
5
Performance
2
Written by a customer while visiting hp.com
Customer Rating
4
OCR Scanning
on August 3, 2007
Posted by: david
Gender:Male
Overall it is a great product, but was not designed for the office environment where a large number of documents (100+) are scanned daily. The feeder is where the wear and tear problem lies. We have had one for 3 months and have already replaced the whole top feeder unit and are looking to replace that again soon.
I would recommend this to a friend!
Features
5
Performance
3
Written by a customer while visiting hp.com
Customer Rating
5
Workhorse
on August 24, 2007
Posted by: Flaxin
Gender:Male
I have been using this scanner at my office for three years now and it is a great deal for the money. It performs consistently and reliably. The interface is very straight forward. The document feeder works great too and is a big time saver from having to hand feed multi-page or multi-sided documents. I recommend this scanner.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
5
Scan Jet 5590 a must Have scanner
on April 20, 2007
Posted by: Todd
Gender:Male
Hello,
I purchased the scanjet 5590 scanner because it works with windows vista 64 bit edition. I have had other scanners before and thought nothing of it, other then it would work with my new operating system. But boy what a delightfull surprise I received once I got to know this machine. The way it scans is short of amazing. I just insert the paper into the paper feeder and it scans both sides without any problems. No more loading one sheet at a time and hoping everthing merges correctly. And when I want to scan a picture or magazine I just lift the lid and place it on the flatbed part of the scanner and its done. The resolution is good and it is a snap to use. If a time ever comes when this scanner must be replaced I will definetely be looking for what ever HP replaces this model with. I can't recommend this scanner enough. You just half to try it.
I purchased the scanjet 5590 scanner because it works with windows vista 64 bit edition. I have had other scanners before and thought nothing of it, other then it would work with my new operating system. But boy what a delightfull surprise I received once I got to know this machine. The way it scans is short of amazing. I just insert the paper into the paper feeder and it scans both sides without any problems. No more loading one sheet at a time and hoping everthing merges correctly. And when I want to scan a picture or magazine I just lift the lid and place it on the flatbed part of the scanner and its done. The resolution is good and it is a snap to use. If a time ever comes when this scanner must be replaced I will definetely be looking for what ever HP replaces this model with. I can't recommend this scanner enough. You just half to try it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Great Product
on March 12, 2008
Posted by: CertifiedLegal
Gender:Female
I have had my scanner for about three years now. I love it!!! All you have to remember is that when it "hick-ups" and no image appears, is to unplug the power....wait 5-10 seconds and plug it back in. This very seldom happens, but that's the remedy. The reason I found this "Write a Review" section is that I'm looking to purchase another one for another location. I have been putting my scanner in a suitcase and transporting it back and forth in my car to and from North Carolina and Florida for the past two years. And all I have to do is plug it in and it works!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com