Customer reviews from geappliances.com
GE - Profile Spacemaker 2.0 Cu. Ft. Over-the-Range Microwave - Stainless-Steel
Average customer rating
1.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
1
4 Stars
1
3 Stars
2
2 Stars
7
1 Star
40
6%of customers recommend this product.
(
3 out of
49)
Customer Reviews for GE - Profile Spacemaker 2.0 Cu. Ft. Over-the-Range Microwave - Stainless-Steel
Customer Rating
1
Digital Touch Pad / Control Panel doesn't work
on August 15, 2020
Posted by: Kole
from San Jose, CA
MODEL #: PVM2070SM1SS
The microwave cannot be used due to the insensitivity/malfunction of the touch screen. Fan and light work properly. Everything is fine except for the touch screen, so I can't reset the clock and use the microwave.
The microwave cannot be used due to the insensitivity/malfunction of the touch screen. Fan and light work properly. Everything is fine except for the touch screen, so I can't reset the clock and use the microwave.
It is ridiculously expensive to replace the GE control panel (Part #WB07X11143), especially if you need to call a service to do it for you. The visit and diagnostics service alone is very $$$, plus labor and parts. In the end, for that amount of money, I could buy TWO new microwave ovens.
Please share your experiences to find a reasonable solution to this common malfunction.
In my opinion, it is not acceptable to ignore a well-known problem with malfunction of the control panel and keep ultra high price for replacement part.
Please share your experiences to find a reasonable solution to this common malfunction.
In my opinion, it is not acceptable to ignore a well-known problem with malfunction of the control panel and keep ultra high price for replacement part.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
KEYPAD DOES NOT WORK!!!!!!!!!!!!!!!!!!!
on November 6, 2020
Posted by: beITmay
If I could give this product a rating of negative 100 I would cause this microwave is not worth the price. Have used the microwave rarely and in no time the keypad stopped working. For such a unit it should work well and with the known reputation of General Electric one would think that the appliances would work exceptionally well for a long duration of time. This shows that the quality is declining and that a switch to a different appliance brand NEEDS to be taken into consideration. THIS MICROWAVE SHOULD BE RECALLED
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 3, 2020
Hello belTmay - We're so sorry to hear about the difficulties that you've encountered with your microwave keypad. This is frustrating, we know. Our product team would like to look into this for you. If you would, please send us an email through our Contact Us page, here: https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon! Sharon@GEA
We hope to hear from you soon! Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Bad key pad
on April 20, 2014
Posted by: Lawandaputaspellonu
from Michigan, United States
After 4 years key pad quit working.. Horrible product. Thanks GE
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Mcrowave
on February 28, 2016
Posted by: Pinky from NJ
from New Jersey
Purchased this microwave along with three other GE Profile appliances for a kitchen renovation. Started having issues with it 4 months after it was installed. It stopped heating food even though the turntable ran, and the touch pad stopped illuminating. We finally, after trial and error, got it to start heating/cooking food again, but for the past 5 years, have had a dead touchpad.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Another touchpad failure
on June 16, 2016
Posted by: Number1Jiddo
from Nazareth, PA, United States
Bought this microwave 6 years ago along with GE Profile range, dishwasher, washer and dryer. Dryer was repaired 4 times after just two years. Now the microwave touchpad is failing. I will never buy another GE appliance again!
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on July 12, 2017
Posted by: katie366
from Massachusetts, United States
Touch pad stopped working then started working. Microwave not giving off heat. Now touch pad doesn't work again. GE profile frig is junk too. Can't wait to switch brands. Should be a recall based on similar problems.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy JILLatGEA, GE Appliances, July 17, 2017
Hello. Thank you for taking the time to write your review on your microwave. We’re sorry to hear it has stopped working. If you haven’t already done so, please try plugging another small appliance into your microwave outlet to be sure it is working well. The outlet is located in the cabinet above where the microwave is mounted. If the outlet is fine, you might want to try leaving the microwave unplugged for a short period of time before plugging it back in. This will often reset the internal circuitry.
We hope this helps. If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Thank you, again, for your feedback.
We hope this helps. If service is needed, we recommend scheduling a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Pile of garbage
on July 29, 2017
Posted by: mikeinchicago
from chicago
The touchscreen doesn't work and it's impossible to fix. Hopefully everybody involved with designing this piece of trash has been fired.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
So Sorry I Bought This
on August 7, 2017
Posted by: Kathy227
I have the same problem as everyone else. Key pad doesn't work, loses power. Wasted my money. Very disappointed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDA@GEA, GE Appliances, August 8, 2017
Hello Kathy227,
Thank you for taking the time to write a review on your microwave. We regret your experience and we would like to look further into this issue for you. If you would, please forward this email to eResponse@ge.com. Also, include the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number-PVM2070SMSS
~Serial Number
~Date of Installation
kmvsquared@gmail.com
We appreciate your feedback and look forward to your reply.
So Sorry I Bought This 184390653
Age 45-54
Why I chose this product Product Quality
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? No
Where did you purchase the product? In-Store
I have the same problem as everyone else. Key pad doesn't work, loses power. Wasted my money. Very disappointed.
Thank you for taking the time to write a review on your microwave. We regret your experience and we would like to look further into this issue for you. If you would, please forward this email to eResponse@ge.com. Also, include the following information:
~Contact Name
~Home Address
~Phone Number
~Model Number-PVM2070SMSS
~Serial Number
~Date of Installation
kmvsquared@gmail.com
We appreciate your feedback and look forward to your reply.
So Sorry I Bought This 184390653
Age 45-54
Why I chose this product Product Quality
I have used this product for 1 to 2 years
Sweepstakes No
Did you read product reviews online before first purchasing this product? No
Where did you purchase the product? In-Store
I have the same problem as everyone else. Key pad doesn't work, loses power. Wasted my money. Very disappointed.
Written by a customer while visiting geappliances.com