Customer reviews from geappliances.com
GE Profile - Profile 2.0 Cu. Ft. Full-Size Microwave - Stainless Steel
Average customer rating
3.5
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
37
4 Stars
11
3 Stars
4
2 Stars
6
1 Star
21
62%of customers recommend this product.
(
45 out of
72)
Customer Reviews for GE Profile - Profile 2.0 Cu. Ft. Full-Size Microwave - Stainless Steel
Customer Rating
1
Don't Buy
on November 12, 2016
Posted by: needaworkingmicrowave
from Troy, MI
We bought this a few years ago (along with GE dishwasher, cooktop, double oven, and refrigerator). The microwave has not worked in months. We have had problems with all of our products. Would not recommend or buy GE again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy BRENDAatGEA, GE Appliances, November 17, 2016
Hello,
Thank you for taking the time to write a review on your microwave and other appliances. We regret your experience. This is not what we expect from our products.
As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff.
We appreciate your feedback.
Thank you for taking the time to write a review on your microwave and other appliances. We regret your experience. This is not what we expect from our products.
As we always strive to improve our products for our customers, we will be sure to share your comments with our engineering staff.
We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Thought it will last
on January 5, 2018
Posted by: A Y AJ
from Roseville, CA, United States
It did not. I'm now busy looking for ways to repair it
it packed up as soon as its warranty expired.
it packed up as soon as its warranty expired.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Only lasted 3 1/2 years
on June 22, 2017
Posted by: Carla DP
from San Jose, CA, United States
Manufactured in 2013, bought in 2014 and just broke. It turns on but will not heat. Poor product. Sad thing is that I bought 2 of them so they match. Waiting for the other one to go out now.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
I would definitely purchase this again!
on August 21, 2012
Posted by: Nemayz
from Athens, GA, USA
[This review was collected as part of a promotion.] My old microwave was 25 years old so I had much to learn about what was offered in today's market. After much research I decided on this product and have loved it! I have been amazed by its performance-it cooks and heats evenly with no hard spots in my meats and it pops just about every kernnal of popcorn without burning it. All with amazing speed. And it certainly is a plus that it a so stylish-I have the stainless-and is very affordable. I would recommend this microwave to anyone.
I would recommend this to a friend!
Performance
5
Quality
5
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Does what it is supposed to!
on September 6, 2012
Posted by: Cynthia48
from Goshen, OH
[This review was collected as part of a promotion.] Pops a perfect bag of popcorn. Potatoe setting actually cooks the potatoe the first time. This is a good looking, easy to clean product that does what it is supposed to!
I would recommend this to a friend!
Performance
5
Quality
5
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Can't keep one working!!!
on April 12, 2013
Posted by: MJ193
from Fort Worth, TX, USA
[This review was collected as part of a promotion.] Wished I could get away from this junk. I have purchased 3 of the microwaves over 4 years and getting ready to have to purchase another one. The space for the built-in area is such that I'm stuck buying it, because of the cut-out dimensions, or replace my kitchen cabinet. Never seems to work for more than 14 or 15 months. The refrigerator has to be repaired and parts replaced all the time and is currently in need of more repair service.
I'm so dissatisfied that I'm considering a cabinet maker before I spend the kind of money it takes to replace or repair them again!!!!!!!
Thought that GE made quality products but the Profile Microwave and Refrigerator that I have purchased; while in the process of replacing my appliances, is really making me considerer junking them all and starting over with a different brand.
Constant repairs!!!
No, I would not recommend this to a friend.
Performance
1
Quality
1
Features
4
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice microwave
on February 28, 2012
Posted by: LadyG
from Staten Island, NY, USA
I have made so many items in this microwave. I love it. The controls are quick. Just one touch to have it cook. It is long but I wanted it to fit in a wall cabinet when we redo our kitchen. I just have to get the optional boarder that goes with it. I have the stainless steel one. I would recommend this to anyone who needs one that is quick to cook in half the time. Its very powerful to me. Thanks GE.
I would recommend this to a friend!
Performance
5
Quality
5
Features
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
quit working
on August 30, 2022
Posted by: DaveIII
from Nebraska
The microwave was only 1 1/2 years old and stopped heating food.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 1, 2022
Hi there, and thank you for contacting us. We hate to hear you’ve had an issue with the microwave not heating – that certainly isn’t the performance we would expect from our model, especially as you’ve only been using it for a year and a half. We regret the trouble you’ve had, and notice will be sent to our staff for review.
If your microwave is running but not heating, we have an article with tips that may be helpful: https://products.geappliances.com/appliance/gea-support-search-content?contentId=110&_ . If the microwave doesn’t appear to be starting at all, you may want to check the fuse or circuit breaker to ensure enough power is reaching the unit, and make sure the door is shutting securely. Additional troubleshooting details are available on page 20 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40551.PDF&_ . If you aren’t able to resolve the heating issue with this information, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm , and a technician would be glad to examine the microwave.
We hope this is helpful, and you’re able to resolve this matter soon. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA
If your microwave is running but not heating, we have an article with tips that may be helpful: https://products.geappliances.com/appliance/gea-support-search-content?contentId=110&_ . If the microwave doesn’t appear to be starting at all, you may want to check the fuse or circuit breaker to ensure enough power is reaching the unit, and make sure the door is shutting securely. Additional troubleshooting details are available on page 20 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40551.PDF&_ . If you aren’t able to resolve the heating issue with this information, our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm , and a technician would be glad to examine the microwave.
We hope this is helpful, and you’re able to resolve this matter soon. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com