Customer reviews from geappliances.com
GE Profile - Profile 1.5 Cu. Ft. Mid-Size Microwave - Stainless Steel
Average customer rating
3.7
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
34
4 Stars
17
3 Stars
5
2 Stars
6
1 Star
13
68%of customers recommend this product.
(
48 out of
71)
Customer Reviews for GE Profile - Profile 1.5 Cu. Ft. Mid-Size Microwave - Stainless Steel
Customer Rating
2
GE Profile is garbage
on December 29, 2021
Posted by: MeRiles
I have the Profile (actually several Profile appliances) convection microwave and have had nothing but trouble with it. After reading some of the complaints about what appears to be common problems, it is apparent GE doesn't care or does not know a thing about their own product. I've worked on appliances in the past and fortunately am able to repair most of the many issues I've had. The most common issue as seen by the many posts is the door switch. The bracket and switch are cheaply made and is the root of the many problems. I've replaced the door switch on a yearly basis and am now at the point of every 5-6 months.
Unfortunately it not as easy as just buying a new one as the microwave is no longer made and due to being custom cabinet install, would cost a small fortune to replace.
GE has made it, so that you cannot simply replace the microwave, but would need to purchase a new trim kit and possibly need to rework the cabinet to fit the new product. Also, their warranty is useless, as I learned when it cost me for repairs when under warranty (replacing if the door switch) the first year in use.
I had hope for GE Profile because I liked the appearance and features, but that faded quick.
Unfortunately it not as easy as just buying a new one as the microwave is no longer made and due to being custom cabinet install, would cost a small fortune to replace.
GE has made it, so that you cannot simply replace the microwave, but would need to purchase a new trim kit and possibly need to rework the cabinet to fit the new product. Also, their warranty is useless, as I learned when it cost me for repairs when under warranty (replacing if the door switch) the first year in use.
I had hope for GE Profile because I liked the appearance and features, but that faded quick.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, January 4, 2022
Hello, thank you so much for your review. We are really disappointed to hear about your experience with your GE Profile microwave. It is very understandable how frustrating it would be to constantly be repairing a door switch every few months, and we regret the constant hassle and headache this has caused. If you are currently still having an issue with your model, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm - We'd be happy to look into this issue and find a solution for you. We hope this helps, and please feel free to reach out to us via social media with any additional questions.
Written by a customer while visiting geappliances.com
Customer Rating
4
Need help
on September 16, 2022
Posted by: SRut
from Charlotte
Product was really great, it worked for many years.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect
on April 2, 2025
Posted by: Quest 48
from Orlando Fl
I’ve had this microwave since 2008. No problems works like a champ power 1000 wats perfect for veggies, reheating, just about anything. It’s also has large capacity for casserole.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com