Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(453 Reviews)
Rating breakdown 453 reviews
5 Stars
304
4 Stars
75
3 Stars
25
2 Stars
14
1 Star
35
86%of customers recommend this product.
(
371 out of
431)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
1
The worst!
on July 12, 2018
Posted by: unhappycustomer10000
from Los Angeles
This product does not work. It is almost impossible to get hold of someone to help with the installation. When I finally got hold of someone, they told me the product was faulty and they would send me a new one. The sent 3 new ones and none of them worked. Even a professional locksmith was unable to install it.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Worked great for a few years.
on September 26, 2024
Posted by: Chillerman
from Texas
Gender:Male
Worked great for years. Now the deadbolt cannot be fully turned to the unlock position without wrestling with the lever. When the door is finally open the deadbolt only partially extends. It will not lock without the key or the inside lever. New batteries did not help. Took it off of the door, using the key, the deadbolt works perfectly. Gears are fine, must be the motor. Was going to just replace it, but now I find out that it has been discontinued. Sadly we have three of these. So, I guessing, since they are all keyed alike, we'll have to call locksmith out to replace them all. I'm sure Spectrum Brands planned the obsolesce. Funny thing, this is for a door to the back porch, we often use the inside lever to lock and unlock the door.
Response from kwikset.comBy Mariana, Consumer Service, September 27, 2024
Hello Chillerman,
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
We're happy to help resolve this! Please ensure the lock is fully installed on the door and follow the Door Handing Process with a new set of batteries. This will recalibrate the latch electronically: https://youtu.be/VdAMO8m5QU8
If you should need to replace the lock, any of our locks featuring SmartKey Security can be re-key yourself using the SmartKey Learn Tool: https://www.kwikset.com/smartkey-security
For warranty help, please reach out to our Support Team here: https://www.kwikset.com/support/customer-service
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great customer service!
on February 9, 2015
Posted by: HappyMan
from St Peter, MN, United States
Gender:Male
I had previously bought SmartCode door knobs. Quite pleased, I added Smartcode Deadbolts three months later. For some reason I had difficulty adding SmartCode. Called customer service and in less than a minute a pleasant representative had our household all SmartCoded! Great for the kids.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Simple to install and easy to use
on February 9, 2015
Posted by: Djpmski60
from Carpentersville Il
Gender:Male
I have had this kwikset lock for over a year now and it has performed exactly as described in the paperwork. Good points are the ability to change codes and let family have access without carrying a key. We have not had any major problems outside of weak batteries. If there is one weak point it is that batteries are not cheap and you do need to replace them.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
It is a good lock
on February 9, 2015
Posted by: Al64
from North Port, FL, United States
Gender:Male
I bought this lock 3 years ago. I had trouble with it and had to send it back three times. Recently the light for the buttons stopped working. I wrote about it on Kwikset Facebook page and they sent me a new one. Now that is a great company. When we bought our house in 2011 I replaced all the locks and door knobs with Kwikset door knobs.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Two Homes One Key One code
on February 9, 2015
Posted by: Cory
from Kissimmee, FL, United States
Gender:Male
Have been very happy with this product. I had a Weiser one in Canada and added a Kwickset one in the US. Found out they are not interchangeable but Kwickset rectified that issue without any problem.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Keyless entry is the best
on February 9, 2015
Posted by: Terry52
from Nederland, TX, United States
Gender:Male
I have had the SmartCode Electronic Deadbolt for 3 years. The lock has worked well. The light feature has not worked for two years. The locking and unlocking mechanism have worked well. Battery life is excellent. Keyless entry is that greatest. I don't even know which key on my keychain unlocks my door...
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy Installation!!
on February 10, 2015
Posted by: Gene
from Florida, United States
Gender:Male
This Lock was installed in minutes into the existing deadbolt cutout. The quality, fit and finish are exceptional. It's easy to program and a pleasure to use.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com