Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
1
on December 4, 2014
Posted by: Jim Green
from California, United States
Gender:Male
I bought this about a year ago, lately it's been eating batteries about every week. I just replaced the batteries again, and it won't respond. It was great while it worked, I just totally lost all confidence in this product.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Content Manager, January 8, 2015
Hi Jim,
Sorry to hear that your SmartCode has developed a taste for new batteries. Normally our SmartCode products will last for nearly 2 years on just one set of batteries.
We'll have our Consumer Services team reach out to you to help troubleshoot. If you have any further questions, don't hesitate to contact us at 1-800-327-5625. Your case number is 201412781065.
Thanks,
Sorry to hear that your SmartCode has developed a taste for new batteries. Normally our SmartCode products will last for nearly 2 years on just one set of batteries.
We'll have our Consumer Services team reach out to you to help troubleshoot. If you have any further questions, don't hesitate to contact us at 1-800-327-5625. Your case number is 201412781065.
Thanks,
Written by a customer while visiting kwikset.com
Customer Rating
1
POOR QUALITY OF BATTERY ENCASEMENT
on January 4, 2015
Posted by: ROBERT
from Arcadia, FL, United States
Gender:Male
The Battery encasement has deteriorated -- the end where the springs are (Negative Battery end) has detached itself from two of the four battery encasements. I cannot find anywhere that a replacement Battery encasement can be purchased,
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Content Manager, January 8, 2015
Hi Robert,
We're very sorry that your battery case deteriorated. We've contacted our Consumer Services team and are happy to report that they will be sending you a new battery pack. Please don't hesitate to reach out if you need anything further.
Thanks,
We're very sorry that your battery case deteriorated. We've contacted our Consumer Services team and are happy to report that they will be sending you a new battery pack. Please don't hesitate to reach out if you need anything further.
Thanks,
Written by a customer while visiting kwikset.com
Customer Rating
5
works perfectly!
on April 17, 2015
Posted by: noni
from San Jose, CA, United States
Gender:Female
bought this for my new condo. perfect function for dog walking, guests, and just because. I love not having to carry around keys. it's very convenient to have family and friends come in while i'm at work or running late. I change the code to accomodate guests so they don't have to remember my code and can just use the last 4 of their cell numbers. I have at least 2 codes available at all times.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Easy To Use
on April 16, 2015
Posted by: KG Holt
from Sacramento, CA
Gender:Male
Added this deadbolt to my ADT Pulse home security system. It was especially easy to replace an existing Kwikset deadbolt already in my door. And it rekeyed to my existing keys and other locks easily and quickly. Then pairing it to the Pulse system was again very easy. The only drawback to the Pulse system is that the deadbolt can't be programmed with as many codes as other systems allow. But stii, it's been an outstanding product. I did have a minor issue and the customer service from Kwikset was as good as Amazon or Nordstrom.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Motor Stopped Functioning 5 months after purchasin
on July 3, 2015
Posted by: handymanKB
from denver,co
Gender:Male
I have had the Kwikset lock in place for 5 months and it always seemed to have a hard time locking and unlocking. I took the lock apart and repositioned the deadbolt multiple times and never could get a clean locking and unlocking. As of now, 5 months after purchase, the motor makes the noise that its unlocking the door but doesn't do anything even with the lock out of the door and free of any friction. I wish I could just get this thing replaced.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, July 6, 2015
Hi HandymanKB,
We're so sorry to read that your deadbolt is having some motor trouble, we will do our best to help you troubleshoot and get your deadbolt working. Of course, your deadbolt is covered by a 1 year electronic warranty, so if we need to we will replace it.
We've notified our consumer service team, and they'll be following up with you shortly to troubleshoot. If you have any other questions before then, please give us a call at 1-800-327-5625.
Thank you,
Kwikset
We're so sorry to read that your deadbolt is having some motor trouble, we will do our best to help you troubleshoot and get your deadbolt working. Of course, your deadbolt is covered by a 1 year electronic warranty, so if we need to we will replace it.
We've notified our consumer service team, and they'll be following up with you shortly to troubleshoot. If you have any other questions before then, please give us a call at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Kwikset warranty service!
on October 26, 2020
Posted by: Anonymous
from Northern Va, VA
Gender:Male
[This review was collected as part of a promotion.] I had a problem with the torque shaft gear on a 7-9 year old 909 deadbolt elec. lock and Kwikset support helped me via online chat to identify the issue and sent me a whole new replacement 909 deadbolt lock. I am very impressed with this company readily honoring their mechanical warranty and freely shipping a brand new item to me in a reasonable timeframe. I easily installed the new 909 and am very happy with how this product works and looks good. Note: I can see that the new model includes small improvements over the older model which tells me Kwikset is earnest about making things better for users.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Horrible
on April 16, 2015
Posted by: ArkieCal
from Little Rock, AR, United States
Gender:Male
I never got the electronic part of the lock to work.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, April 20, 2015
Hi ArkieCal,
Our customer service team will be happy to help you get your SmartCode Deadbolt working, we'll have a team member reach out to you as soon as possible.
If you need any help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625).
Thank you,
Our customer service team will be happy to help you get your SmartCode Deadbolt working, we'll have a team member reach out to you as soon as possible.
If you need any help in the future, please give us a call at 1-800-327-LOCK (1-800-327-5625).
Thank you,
Written by a customer while visiting kwikset.com
Customer Rating
5
Nice finish and great security!
on April 17, 2015
Posted by: mavman70
from Illinois, United States
Gender:Male
I own two of these units, one for house and other on garage. House unit is used half as much as garage unit, and both units have held up well in over three years of use. Garage batteries will last about 6months(4 AA's) and house bout a year. We also oil/lubricate deadbolt pin bout twice a year, to reduce wear from moisture/rust. These are the first time we have owned them and are impressed by ease of use and ability to change code quickly. Also had to contact kwikset customer service and they were excellent with my inquiry, unlike most companies you deal with today. Would recommend these to anyone needin good security and ease of use.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com