Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(453 Reviews)
Rating breakdown 453 reviews
5 Stars
304
4 Stars
75
3 Stars
25
2 Stars
14
1 Star
35
86%of customers recommend this product.
(
371 out of
431)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
1
Requires replacement at least every 3 years.
on January 27, 2022
Posted by: TopsailE9 USMC
from Camp Lejuene, NC
Gender:Male
I've been through 4 different Kwikset Smart Code locks in the 9 years that I've owned my home. I have them on both my front and back doors. In all four cases, either the lock motor or the keypad electronics failed.
I've performed all the troubleshooting steps listed on the Kwikset website, to include factory resets. I've even called the technical support line and all confirm that the electronics are poorly built.
At the very least, Kwikset should consider selling replacement parts, such as the keypad or a motor module without a z wave card, so I could save the parts that are still serviceable and not have to replace an entire lock.
The lifetime warranty on these devices is basically worthless because it does not cover the components most likely to fail. I'll be looking for a manufacturer with more reliable electronics and a warranty that covers key failure modes. I'll really liked these devices for the short time that they work.
I've performed all the troubleshooting steps listed on the Kwikset website, to include factory resets. I've even called the technical support line and all confirm that the electronics are poorly built.
At the very least, Kwikset should consider selling replacement parts, such as the keypad or a motor module without a z wave card, so I could save the parts that are still serviceable and not have to replace an entire lock.
The lifetime warranty on these devices is basically worthless because it does not cover the components most likely to fail. I'll be looking for a manufacturer with more reliable electronics and a warranty that covers key failure modes. I'll really liked these devices for the short time that they work.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, February 1, 2022
Hello TopsailE9,
Kwikset electronic locks come with a one-year electronic warranty and a limited lifetime mechanical and finish warranty. If there's any further support we can provide or questions that we can help answer, we are here to help you. Please contact our Support Team once at 1-800-327-5625. We look forward to assisting you further!
Thank you,
Kwikset
Kwikset electronic locks come with a one-year electronic warranty and a limited lifetime mechanical and finish warranty. If there's any further support we can provide or questions that we can help answer, we are here to help you. Please contact our Support Team once at 1-800-327-5625. We look forward to assisting you further!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Auto lock a must for those with kids...
on April 15, 2019
Posted by: Sryhn
from Minneapolis MN
Gender:Male
I have installed over a dozen of these for friends over the last couple years. Absolutely love them, especially the pin switch to set a 32nd auto lock on the deadbolt. I never have to wonder if the doors are locked or not.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
awful, built upside down
on July 3, 2022
Posted by: Herb2
from Alabama
Gender:Male
[This review was collected as part of a promotion.] This lockset will only fit if installed upside down. The slide bolt and key pad have to be installed upside down or the torque blade and turnpiece shaft to align. The two pieces are 180 degrees out of palhase. One might be able to install only the inside panel upside down, but the door knob generally prevents that. Anyway this product takes hours to install and will not install properly. I hope I just got a badly manufactured one. Garbage.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, July 5, 2022
Hello Herb2,
We are here to help! Please see Page 2, Section 4 of the installation guide, linked below, illustrates how to rotate the D-shape spindle. With the interior assembly removed from the door, rotate the turn-piece clockwise until you hear a click (force if necessary with it off of the door), and it will rotate to the vertical position, which will place the D-shape spindle in the correct direction. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Should you need additional assistance, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
We are here to help! Please see Page 2, Section 4 of the installation guide, linked below, illustrates how to rotate the D-shape spindle. With the interior assembly removed from the door, rotate the turn-piece clockwise until you hear a click (force if necessary with it off of the door), and it will rotate to the vertical position, which will place the D-shape spindle in the correct direction. https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5062888_909.pdf Should you need additional assistance, please contact our Support Team at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
This lock is trash
on December 24, 2022
Posted by: Lock is trash
from Iowa
Gender:Male
I've had these locks on business and personal properties for years. I will be replacing them all with a different brand. Tonight was the 3rd night one of my deadbolt 909 locks was froze with no key available I took a drill and a half inch drill bit to the lock and in less then 10 seconds I was in. This is not acceptable for a lock product.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 28, 2022
Hello,
Your safety and security are very important to us and we are here to help! We'd like to gather additional details about your experience and assist you with the best solution. Please give our Support Team a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Your safety and security are very important to us and we are here to help! We'd like to gather additional details about your experience and assist you with the best solution. Please give our Support Team a call at 1-800-327-5625. We look forward to hearing from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
no replacement for wear and tear.
on August 8, 2024
Posted by: DJ001
from Houston,Texas
Gender:Male
i purchased this several years ago, the buttons are wearing out so i called and asked if i could get a push button replacement and was told no they dont make them. the lock works fine so i was basically told Id have to throw it out and buy a new one. DONT NOT BUY THIS ITEM FOR THAT REASON. it should have replacement parts
Response from kwikset.comBy Mariana, Consumer Service, August 8, 2024
Hello DJ001,
As the original owner, your Kwikset product comes with Limited Mechanical and Finish warranties. Please reach out to our Support Team again and submit photos of the front and back of your lock. This will help us determine if your lock qualifies for the warranty and a replacement. https://www.kwikset.com/support/ask-a-question/inquiry
Thank you,
Kwikset
As the original owner, your Kwikset product comes with Limited Mechanical and Finish warranties. Please reach out to our Support Team again and submit photos of the front and back of your lock. This will help us determine if your lock qualifies for the warranty and a replacement. https://www.kwikset.com/support/ask-a-question/inquiry
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
Smart code 909
on September 29, 2015
Posted by: Cecillee
from Ohatchee, al
Gender:Male
Unless you are a locksmith do not buy this product, the programming instructions do not work and instructions provided are very limited on trouble shooting.
I've been working on installing this lock and trying to program the codes for
6 hours and cannot find help on the kwikset website
I've been working on installing this lock and trying to program the codes for
6 hours and cannot find help on the kwikset website
No, I would not recommend this to a friend.
Response from kwikset.comBy Corinne, Community Manager, October 5, 2015
Hello Cecillee,
We are truly sorry to hear that you've experienced some frustrations while trying to install your SmartCode lock. We'd love to help you troubleshoot. A customer service representitive will be contatcing you soon, by email, to learn more about the problems you are experiencing, and help find a solution for you.
Thank you, Kwikset
We are truly sorry to hear that you've experienced some frustrations while trying to install your SmartCode lock. We'd love to help you troubleshoot. A customer service representitive will be contatcing you soon, by email, to learn more about the problems you are experiencing, and help find a solution for you.
Thank you, Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
I love these locks. Dependable works great
on August 16, 2018
Posted by: Speedy
from Prairieville Louisiana
Gender:Male
[This review was collected as part of a promotion.] I have five of these locks for several years and will continue to use these for years to come
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
2
Battery Life
on February 9, 2015
Posted by: Ibforester
from NC, United States
Gender:Male
Batteries only last about 4-6 weeks
Then you have to have key
Then you have to have key
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 9, 2015
Hi lbforester,
We're very sorry to hear that the battery life on your SmartCode 909 has diminished. Your batteries should last up to 1 year, or more. Please give our team a call to help troubleshoot your issue, 1-800-327-5625.
Thanks,
We're very sorry to hear that the battery life on your SmartCode 909 has diminished. Your batteries should last up to 1 year, or more. Please give our team a call to help troubleshoot your issue, 1-800-327-5625.
Thanks,
Written by a customer while visiting kwikset.com