Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(453 Reviews)
Rating breakdown 453 reviews
5 Stars
304
4 Stars
75
3 Stars
25
2 Stars
14
1 Star
35
86%of customers recommend this product.
(
371 out of
431)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
5
Very satisfied
on March 28, 2019
Posted by: Terry51
from PA
Gender:Male
[This review was collected as part of a promotion.] I've purchased 4 of these for my rental units and they have worked out great. I suggest always using the Mastercode feature so tenants can't change your set codes. Change batteries yearly. The locks are easy to install and use and are very reliable.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Keyless entry
on April 13, 2019
Posted by: Frontdoor1
from Miami, fl
Gender:Male
I bought these 2 locks 8 years ago,and are working very well. I have been impressed with their warranty.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
It fine......when it works
on December 19, 2020
Posted by: Kenbo78
from Summerville, SC
Gender:Male
I've had this lock four year. The first 2 years I had no issues. Then the battery started draining fast anf sometimes the keypad would be non-responsive. Now the keypad is completely unresponsive.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 22, 2020
Hello Kenbo78,
We're sorry to hear about your experience with the SmartCode 910, and we have a solution to get the lock in working order. Fresh alkaline batteries should last 6 months, and if your battery life is less than this, please check your door alignment and verify the long mounting bolts are not too tight on the mounting plate. Also, ensure that your door jamb hole is at least 1 inch deep to prevent jamming. For the keypad, we recommend performing the factory reset on the lock and the manual door handing process, described in the installation guide linked below. We're here to help, so please call us for further assistance at 1-800-327-5625.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5066071_910[zw500].pdf
Thank you,
Kwikset Support
We're sorry to hear about your experience with the SmartCode 910, and we have a solution to get the lock in working order. Fresh alkaline batteries should last 6 months, and if your battery life is less than this, please check your door alignment and verify the long mounting bolts are not too tight on the mounting plate. Also, ensure that your door jamb hole is at least 1 inch deep to prevent jamming. For the keypad, we recommend performing the factory reset on the lock and the manual door handing process, described in the installation guide linked below. We're here to help, so please call us for further assistance at 1-800-327-5625.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5066071_910[zw500].pdf
Thank you,
Kwikset Support
Written by a customer while visiting kwikset.com
Customer Rating
5
worked with smartthings and now home assistant
on May 30, 2021
Posted by: markfrancis
from Atlanta, Ga
Gender:Male
on my 4th year with this lock and kwikset brought zwave locks to the marketplace that work great, very happy with this lock. Could be more satisfied if the lock container was smaller however, still the best product on the market for my use case.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Came home to a dead lock now it won’t work again
on March 17, 2022
Posted by: Person
The lock worked great until it didn’t. I’m assuming the batteries died while I was at work, got home and the keypad was dead. Replaced the batteries and did the SAME handing procedure as initially performed successfully and I get nothing. Factory reset the lock and attempted again and still nothing. Troubleshooting says the handing method was performed incorrectly but I did the exact same thing as last time and I’m not sure how you could mess up holding the lock button while you insert the battery pack…? Tried to get support but office is only open while I’m at work. Pretty disappointed.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, March 18, 2022
Hello,
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Stopped working.
on May 23, 2022
Posted by: Luked
from St. Louis, MO
Gender:Male
I bought mine 3 years ago and it worked well until about a month ago. The batteries were dead, and I changed them. The keypad kept turning red as if the batteries were still dead. I changed batteries 3 different times and then the keypad just stopped working all together. I ended up replacing the whole deadbolt.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, May 24, 2022
Hello Luked,
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
5 years and still doing great
on February 21, 2023
Posted by: 1Reck
from Lumberton Texas
Gender:Male
[This review was collected as part of a promotion.] I bought 3 of these in 2018. Zwave has been very reliable. Very handy to program on my phone. (requires a hub) The finish is starting to wear a bit. But, expected. I would buy again if building another home.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
Great bang for your buck
on April 16, 2015
Posted by: Timbo
from Kentucky, United States
Gender:Male
We've had this coded deadbolt for over a year now. I installed it on our front door with a handle from a Kwikset kit while replacing all door knobs and deadbolts. I simply subbed the electronic deadbolt for the normal one (and used the normal one on one of the back doors). I like it a lot and my wife loves it. We have toddler twin boys and I leave earlier than she does, so packing boys, lunch, gym clothes, coffee, etc was hard enough without fumbling and dropping the keys. Now she simply has to press the button and voila! The fact that it lights up at night when you forgot to turn on the porch light is especially convenient. I bought the deadbolt on sale at lowes, used a coupon, and got their military discount so the value is outstanding. I use Energizer's best battery (expensive, but they last) and I just recently changed them for the first time. By the way, changing or installing the batteries is a snap, just slide the cover off. I turned off some of the lighting and unnecessary battery-draining features and I recommend others do the same if possible. It looks amazing and guests compliment the looks and the features. I'd buy it all over again if I had it to do over, and that's saying something because I can be pretty critical. Go ahead, if you're buying a deadbolt you're on the hook to spend some cash anyway, so you might as well splurge a tiny bit for an upgrade.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com