Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(453 Reviews)
Rating breakdown 453 reviews
5 Stars
304
4 Stars
75
3 Stars
25
2 Stars
14
1 Star
35
86%of customers recommend this product.
(
371 out of
431)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
5
Lifetime guarentee ! It's true!
on December 23, 2018
Posted by: Mac78
from Bountiful, UT
Gender:Male
[This review was collected as part of a promotion.] My old deadbolt became difficult to lock from inside. I called Kwikset and they had me supply photos of inside and outside as the unit I had is out of production.
A few weeks later I received a new unit at no cost and it works perfectly.
A few weeks later I received a new unit at no cost and it works perfectly.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Very satisfied
on March 28, 2019
Posted by: Terry51
from PA
Gender:Male
[This review was collected as part of a promotion.] I've purchased 4 of these for my rental units and they have worked out great. I suggest always using the Mastercode feature so tenants can't change your set codes. Change batteries yearly. The locks are easy to install and use and are very reliable.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Keyless entry
on April 13, 2019
Posted by: Frontdoor1
from Miami, fl
Gender:Male
I bought these 2 locks 8 years ago,and are working very well. I have been impressed with their warranty.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
It fine......when it works
on December 19, 2020
Posted by: Kenbo78
from Summerville, SC
Gender:Male
I've had this lock four year. The first 2 years I had no issues. Then the battery started draining fast anf sometimes the keypad would be non-responsive. Now the keypad is completely unresponsive.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 22, 2020
Hello Kenbo78,
We're sorry to hear about your experience with the SmartCode 910, and we have a solution to get the lock in working order. Fresh alkaline batteries should last 6 months, and if your battery life is less than this, please check your door alignment and verify the long mounting bolts are not too tight on the mounting plate. Also, ensure that your door jamb hole is at least 1 inch deep to prevent jamming. For the keypad, we recommend performing the factory reset on the lock and the manual door handing process, described in the installation guide linked below. We're here to help, so please call us for further assistance at 1-800-327-5625.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5066071_910[zw500].pdf
Thank you,
Kwikset Support
We're sorry to hear about your experience with the SmartCode 910, and we have a solution to get the lock in working order. Fresh alkaline batteries should last 6 months, and if your battery life is less than this, please check your door alignment and verify the long mounting bolts are not too tight on the mounting plate. Also, ensure that your door jamb hole is at least 1 inch deep to prevent jamming. For the keypad, we recommend performing the factory reset on the lock and the manual door handing process, described in the installation guide linked below. We're here to help, so please call us for further assistance at 1-800-327-5625.
https://kwiksetprodstorage.blob.core.windows.net/documents/kw_is_5066071_910[zw500].pdf
Thank you,
Kwikset Support
Written by a customer while visiting kwikset.com
Customer Rating
5
worked with smartthings and now home assistant
on May 30, 2021
Posted by: markfrancis
from Atlanta, Ga
Gender:Male
on my 4th year with this lock and kwikset brought zwave locks to the marketplace that work great, very happy with this lock. Could be more satisfied if the lock container was smaller however, still the best product on the market for my use case.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Came home to a dead lock now it won’t work again
on March 17, 2022
Posted by: Person
The lock worked great until it didn’t. I’m assuming the batteries died while I was at work, got home and the keypad was dead. Replaced the batteries and did the SAME handing procedure as initially performed successfully and I get nothing. Factory reset the lock and attempted again and still nothing. Troubleshooting says the handing method was performed incorrectly but I did the exact same thing as last time and I’m not sure how you could mess up holding the lock button while you insert the battery pack…? Tried to get support but office is only open while I’m at work. Pretty disappointed.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, March 18, 2022
Hello,
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
We're here to help! To better understand why the lock is not responding and to find the best solution, we ask that you please contact our Support Team for one-on-one troubleshooting assistance. We're happy to help you at 1-800-327-LOCK (5625), Monday-Friday: 7:00am-4:00pm PST and Saturday: 6:30am-2:30pm PST. We hope to hear from you!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
2
Stopped working.
on May 23, 2022
Posted by: Luked
from St. Louis, MO
Gender:Male
I bought mine 3 years ago and it worked well until about a month ago. The batteries were dead, and I changed them. The keypad kept turning red as if the batteries were still dead. I changed batteries 3 different times and then the keypad just stopped working all together. I ended up replacing the whole deadbolt.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, May 24, 2022
Hello Luked,
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
We're here to help and wish that we heard from you before you replaced the lock. Our team of lock experts is here to walk you through troubleshooting and resetting the lock to get it working. Please know that if you should choose another Kwikset product again and need assistance, we are happy to help at 1-800-327-5625.
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Model 450248
on May 31, 2022
Posted by: kelrocky1975
from San Antonio, TX
Gender:Female
I bought my house almost 2 years ago and I have not had any issues except for the battery draining however switching alarm companies and now I'm trying to sync this model over to the new company - What would I need to do to do that? Would I need a DSK code or how would I sync this to the new alarm system.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com