Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(453 Reviews)
Rating breakdown 453 reviews
5 Stars
304
4 Stars
75
3 Stars
25
2 Stars
14
1 Star
35
86%of customers recommend this product.
(
371 out of
431)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
2
When it works, it works, but bring your key!
on June 13, 2017
Posted by: StaceyK
from Charlotte, NC, United States
Gender:Female
[This review was collected as part of a promotion.] We bought this product in February of this year and LOVE the convenience of it...when it works. Learned the hard way that this eats batteries fairly quickly. Got locked outside with one of our two dogs with me, the other beyond the door. Now we have a spare key hidden just in case. Initially, we thought it was because we used the deadbolt from our previous lock and we switched it, but it doesn't seem any less energy hungry now. Have had the buttons respond to the first 2 digits of the code and then nothing, on multiple occasions. Have added batteries twice in the last month. I don't think they should go that fast. Maybe we need a different design?
On a separate note, it was easy to install and program. The self-locking feature is nice to give you the added comfort that your door will lock if you forget. (If the door is closed the whole way. If not, it will not be able to lock.) Also, it allowed us to give regular visitors access without needing additional keys. I think we just go in and out too many times per day for the batteries to handle it.
Written by a customer while visiting kwikset.com
Customer Rating
5
Awesome lock
on October 23, 2017
Posted by: Lockcop
from Mineola, TX, United States
Gender:Male
[This review was collected as part of a promotion.] I have installed this product for 50 customers since it came out and found it to be an excellent choice to secure homes. I had one fail within a week of installing it, replaced it and Kwikset replaced the faulty one within days of contacting them.. Great service.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
Had for just over a year and doesnt work anymore
on October 26, 2017
Posted by: John V
from Denver, CO, United States
Had this unit for just over a year and of course the electronic key pad stopped working and is not under warranty. All the numbers minus the ones I use for my code work but that is unacceptable to me as I do not want to have to change my code over and over.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon, Community Manager, November 3, 2017
Thank you for your review John, we appreciate the feedback and are going to ask that our team follow up with you to service your 909 Smart Code deadbolt.
Thank you,
Kwikset
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
5
Lock
on November 3, 2017
Posted by: Andi
from Houston, TX, United States
Gender:Female
[This review was collected as part of a promotion.] I love my lock. The codes are ready
Easy to change and easy for my kids to remember.
Easy to change and easy for my kids to remember.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Excellent and easy to install
on November 4, 2017
Posted by: jingadad
Gender:Male
[This review was collected as part of a promotion.] I bought this to integrate with my existing smart home systems. It works reliably and eliminates the need to carry a key when going out. It also provides peace of mind if I'm away as I can check the lock status and lock or unlock remotely.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
Works Great
on December 5, 2017
Posted by: Pdxthom
from Salmon Creek, WA, United States
[This review was collected as part of a promotion.] Easy to install and re-key. Took 10 minutes. And it looks great.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
5
great
on December 12, 2017
Posted by: Harry a
from North Fort Myers, FL, United States
Gender:Male
I have 4 of them and they are great as long as you keep up with the batteries
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
4
wonderful product
on December 21, 2017
Posted by: Jaguar
from illinois
Gender:Male
[This review was collected as part of a promotion.] Easy install and easy replacement deadbolt style if not included in package. Now my children can get in with out fear of losing keys
Written by a customer while visiting kwikset.com