Customer reviews from kwikset.com
Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Average customer rating
4.3
(447 Reviews)
Rating breakdown 447 reviews
5 Stars
301
4 Stars
75
3 Stars
24
2 Stars
14
1 Star
33
86%of customers recommend this product.
(
368 out of
426)
Customer Reviews for Kwikset - 910 SmartCode Touchpad Electronic Deadbolt Lock - Venetian Bronze
Customer Rating
5
Same home key, great features.
on April 17, 2015
Posted by: Izzy47
from Fort Worth, TX, United States
Gender:Male
After working all day and driving home, I just want to get inside my home and unwind. As I dig for my key, I realize that I can just use my master code and enter. So much easier indeed. Once inside, I notice the cleaning service came today and used the 'Alt' door code I provided for them so they may have in/out access to perform their job. (no keys needed) I change this code each time to provide added security between services. Once I lock the door for the night from the inside, I see a 'blinking red' light that lets me know the door is locked. Headed for secure sleep.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
3
Battery case failure It will not connect to lock
on May 10, 2015
Posted by: Linda t
from Katy, TX, United States
Gender:Female
My battery case failed and cracked on me now I can't seem to arm my lock
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, May 11, 2015
Hi Linda,
We're so sorry that your battery case cracked! It looks like your SmartCode is no longer receiving power from the batteries. We'll have a consumer service team member reach out to you to confirm, and send you a new battery case. If there is anything else we can do, please give us a call at 1-800-327-5625.
Thanks
We're so sorry that your battery case cracked! It looks like your SmartCode is no longer receiving power from the batteries. We'll have a consumer service team member reach out to you to confirm, and send you a new battery case. If there is anything else we can do, please give us a call at 1-800-327-5625.
Thanks
Written by a customer while visiting kwikset.com
Customer Rating
3
Mr
on May 19, 2015
Posted by: CharlieJewett
from Fort Worth, TX
Gender:Male
I bought these locks two years ago so provide keyless entry to my home. One feature I particularly liked is the automatic lock. The lock is reliable except that occasionally they get themselves into a situation where no matter what I do, the locks will not unlock or even respond until unlocked manually from the inside. I don't know why this happens, but it certainly prevents me from giving a five star rating.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
5
Great Service
on November 13, 2017
Posted by: mckima
from Highland, Utah
Gender:Male
[This review was collected as part of a promotion.] A renter lost the keys. Quickset sent me a replacement core at no cost. What else could you ack for.
I would recommend this to a friend!
Written by a customer while visiting kwikset.com
Customer Rating
1
I stupidly) bought the Kwikset SmartCode 909 twice
on August 26, 2019
Posted by: reallypaidforit
from Sydney
Gender:Male
The first one I bought, I had a locksmith install it. Unfotunately the re-keying did not work, then the battery died within a few weeks. Booked another locksmith to open it - they couldn't, so they destroyed the lock, and we finally regained access to the room.
I bought a replacement, the exact same product, and the exact same thing happened. Re-keying failed, battery died after 5 weeks, and we now can't get into the room.
No, I would not recommend this to a friend.
Written by a customer while visiting kwikset.com
Customer Rating
1
Absolute Garbage
on November 1, 2020
Posted by: Anonymous
from Canton, MI
I’m currently sitting in my driveway locked out of my house cuz this piece of crap is in a steady locking motion after I hit the lock button. There is not one piece of troubleshooting addressing this issue on this website or the internet. I cannot even use my key cuz it’s in a steady locking motion that won’t allow the key to turn and support is closed on Sundays, of course. Did I mention it’s 39 degrees and snowing in Michigan right now??
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, November 2, 2020
Hello Marie,
Thank you for sharing your experience, and we’re truly sorry to hear about your trouble. Yes, we do have an online Support page for the SmartCode 909, linked below. We understand you have the physical key with you, and the deadbolt will not unlock with the key, nor the user code. It sounds like the latch may have jammed, and we’re more than happy to help you get this resolved. Please call our support team for assistance with the right solution, Monday-Friday: 7:00am - 4:00pm PST and Saturday: 6:30am-2:30pm PST at 1-800-327-5625.
https://www.kwikset.com/support/productdetail/909-smartcode-traditional-electronic-deadbolt
Thank you,
Kwikset
Thank you for sharing your experience, and we’re truly sorry to hear about your trouble. Yes, we do have an online Support page for the SmartCode 909, linked below. We understand you have the physical key with you, and the deadbolt will not unlock with the key, nor the user code. It sounds like the latch may have jammed, and we’re more than happy to help you get this resolved. Please call our support team for assistance with the right solution, Monday-Friday: 7:00am - 4:00pm PST and Saturday: 6:30am-2:30pm PST at 1-800-327-5625.
https://www.kwikset.com/support/productdetail/909-smartcode-traditional-electronic-deadbolt
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
1
They can't all be as bad as mine...can they?
on December 3, 2022
Posted by: Johnino
from Ocala Fl
Gender:Male
Unreliable. Only works occasionally. Constantly displays error messages. play with the buttons and work it manually and it will work properly for the next few hours or maybe a day or two before it fails. Batteries last about a month with very light use. I've replaced the battery box 3 times due to corrosion. This one at least is total garbage. Today (12/3/22) i finally gave up and removed the batteries and will use it manually from here on. If you buy this one good luck to yo.
No, I would not recommend this to a friend.
Response from kwikset.comBy Mariana, Customer Care, December 9, 2022
Hello Johnino,
We value your experience with our products and are here to help! Our products are backed by a Limited 1-Year Electronic, Limited Lifetime Mechanical, and Finish Warranty for the original owner. We are more than happy to help find the best solution for your lock at 1-800-327-LOCK (5625). Please give us a call!
Thank you,
Kwikset
We value your experience with our products and are here to help! Our products are backed by a Limited 1-Year Electronic, Limited Lifetime Mechanical, and Finish Warranty for the original owner. We are more than happy to help find the best solution for your lock at 1-800-327-LOCK (5625). Please give us a call!
Thank you,
Kwikset
Written by a customer while visiting kwikset.com
Customer Rating
3
Works great, battery and keypad issues
on February 19, 2015
Posted by: Tony
from Tampa, FL
Gender:Male
I have2 smart code deadbolts and have had them for 6 years. 1 still works great and uses a set of batteries every year. The second has had 2 keypads for replacement and was using a set of batteries 2 - 3 times a year. About two years ago it stopped working totally. Now I just use is as a deadbolt. Over all 1 is excellent the other is unacceptable. Hence my average rating.
No, I would not recommend this to a friend.
Response from kwikset.comBy Devon Jordan, Community Manager, February 20, 2015
Hi Tony,
Please give our customer service team a call at 1-800-325-5625. We'd be happy to help troubleshoot your SmartCode Deadbolt.
Thank you,
Please give our customer service team a call at 1-800-325-5625. We'd be happy to help troubleshoot your SmartCode Deadbolt.
Thank you,
Written by a customer while visiting kwikset.com