Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Average customer rating
4.4
(691 Reviews)
Rating breakdown 691 reviews
5 Stars
486
4 Stars
95
3 Stars
35
2 Stars
23
1 Star
52
85%of customers recommend this product.
(
569 out of
670)
Customer Reviews for GE - 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
DO NOT BUY
on February 17, 2024
Posted by: Collin34
This washer is EXTREMELY loud, the front seal is impossible to keep clean, and it frequently leaks. Would recommend buying ANYTHING else. Up until this point I have exclusively purchased GE appliances because i thought they had a reputation for reliability. My experience with this washer has me questioning ever buying GE again.
Response from geappliances.comBy Charlie, GE_Appliances, February 20, 2024
We're sorry to hear that your washer is louder than anticipated. We recommend referring to the troubleshooting steps on page 25 of the manual at this link:
https://products-salsify.geappliances.com/image/upload/s--BJYmftT8--/2d96de157a9213cd493726de361d0be93b0ca3a0.pdf?_gl=1*hc7woa*_ga*MTY3Njg3ODgwNC4xNzAwMjM3NjYx*_ga_1JLE3BZ79Y*MTcwODQ1MzI0My4zMTcuMC4xNzA4NDUzMjcwLjAuMC4w&_ga=2.257247883.1620127291.1708352284-1676878804.1700237661
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--BJYmftT8--/2d96de157a9213cd493726de361d0be93b0ca3a0.pdf?_gl=1*hc7woa*_ga*MTY3Njg3ODgwNC4xNzAwMjM3NjYx*_ga_1JLE3BZ79Y*MTcwODQ1MzI0My4zMTcuMC4xNzA4NDUzMjcwLjAuMC4w&_ga=2.257247883.1620127291.1708352284-1676878804.1700237661
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible - FIRE HAZARD!
on April 19, 2024
Posted by: Anonymous
Control panel caught fire and GE seemed to have very little concern, only offering a small discount off of a new GE unit or sending a repair person to try to fix the appliance that caught fire. Yeah, that's gonna be a no from me dawg. If I hadn't been at home or had been asleep, I could have died. I'm not going to trust a repair to a unit that literally incinerated itself in front of me.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, April 22, 2024
We're sorry to hear that your unit caught fire. This isn't something we expect from our products. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome washer
on June 28, 2024
Posted by: Boney81
from Akron, OH
I’ve owned this unit for 10 years without any issues. The only thing I would change is the way the water is drained periodically.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com