Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Average customer rating
4.4
(691 Reviews)
Rating breakdown 691 reviews
5 Stars
486
4 Stars
95
3 Stars
35
2 Stars
23
1 Star
52
85%of customers recommend this product.
(
569 out of
670)
Customer Reviews for GE - 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
Bad Purchase!!
on May 19, 2018
Posted by: DTBalog
from Easley SC
I bought the set little over 4 years ago. Was so excited to finally be able to afford a front load washer and dryer. Did all the research and LOVED them in the beginning. I don't do a lot of laundry since its just the Hubs and me, I really expected them to last years. One day I hear a LOUD band from the laundry room. Now the washer will not balance and the clothes will not rinse. Shopping for a new unit since the repair was almost 3/4 what I paid for the washer new (650 to 800 was the quote). Also having issues with the matching dryer now and it turns itself off without drying the clothes. Stay away from these if you expect the life of them to be more than a few years. Going back to a top loader.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Absolutely heartsick over buying this machine
on January 17, 2019
Posted by: LoveHelp
from Moses Lake, Washington
I have been frustrated with this machine ever since I bought it. I should have returned it, but I had already returned one of them and felt it was my fault for buying garbage. We've already had to replace the motherboard and that's bad, but nowhere near as bad as the main problem. GE tells you that it's SUPPOSED to use a small amount of water, but this machine doesn't even deliver enough water to wet my items. Seriously. I have had to add extra hot and cold water sprayers to wet my items for washing and to wet them for rinsing. It's a HUGE hassle. Also, the dispensers do not work properly. They leave soap and especially softener stuck and slimy in the dispenser drawer. If u wish to have clean items I have to deposit all liquids directly into the drum. I am sick physically and it's very difficult for me to handle all of this. I can't pay enormous fees to have some repair person come and fix it, if it CAN be fixed. This has been such a strain. I have nowhere to turn with this issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money
on January 19, 2019
Posted by: CLand
from Woodworth, La.
After 60 days of owning it developed a horrible smell. Sour and moldy. Over a gallon of bleach later it smelled much better. We learned to keep the door open always. Then after 4 years, the main hub bearing is going out. Horrible roaring noise. Also the timer has quit working properly. A 30 minute wash takes an hour and 15 minutes. We have to set the oven timer to turn off the washer. WONT BUY ANOTHER ONE!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Basket and bearings
on June 26, 2019
Posted by: Anonymous
from Charlotte
We have had this washer for lest than three years and just were told the basket and bearings are shot can not believe that we paid so much for an American made product that went bad so fast. I will not buy another front loader washer and GE. So disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 1, 2019
Hello Jassen Dowling - We're sorry to hear of your situation with the washer basket and bearings. If you'll email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. We'll be looking for your reply. Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Only lasted 4 years spin mode is so loud
on June 30, 2020
Posted by: jpday3
from Phoenix, AZ
Only lasted around 4 years and the spin mode is so loud now, sounds the bearings are shot.wife is afraid to use it. Really didn't expect something that cost this much to break only after a few years
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Reliability is abysmal
on July 22, 2020
Posted by: JBT75
from Brookfield, WI
Had this washer for just about 5 years. It started being very loud when spinning after about 3 years. Now the bearing is totally shot and the machine is dead. A 3-5 year lifetime is extremely short and an indication of the poor design and cost cutting likely involved in making these machines. Strongly suggest to stay away from this model and GE appliances.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
The Worst Washing Machine Ever!
on October 7, 2020
Posted by: Jbbbbb
My washer started having problems just after a year of owning it; I should have called but never did. I owned it 6 years only and it is dead! Too costly to fix..faulty ball bearings and a cracked inner drum basket. Other issues include constant mold and mildew in the detergent drawer and around the rubber surrounding the basket...even when you leave both open all the time when not in use (I actually remove the detergent drawer when not using it and it still molds). The clothes often were soaking in water after the wash machine was done running. The cycle took hours to complete, too! It would indicate 18 minutes left, go check in 18 minutes and there is still 18 minutes left or more! Was constantly setting an alarm to check on my load in the middle of the night. Ridiculous! Also, socks and other small items get stuck in the pump filter!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy SHARONatGEA, GE_Appliances, October 8, 2020
Hi! We apologize deeply for your washer experience. Your feedback is invaluable and can be used to aid us in future product design. We will be sure and share your comments with our laundry design team. Also, we hope that you will consider purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products.
Written by a customer while visiting geappliances.com
Customer Rating
4
I can wash SO much more now.
on November 15, 2014
Posted by: GrammaSuzy
from Oneida, NY, United States
I love our new GE washing machine. Besides using less detergent, fabric softener, energy, etc... , turn over time for getting our laundry done and back in closets and drawers is SO much quicker. I can also get big wash load projects (like seasonal cleaning) done in less than a day, now. For example, I can wash all the curtains in my home in an afternoon! As the weather changes, washing scatter rugs, and 5' x 7' area rugs as soon as needed are no problem at all. Finally I have no worries about washing my king sized bed quilt. There's never any bunching.
As with all front loaders ( I think), you do need to watch out for possible mold, especially if you use liquid fabric softener often. Fortunately, the owner's manual is great on instructions to prevent and/or eliminate it, like keep the washer door open when not in use.
As with all front loaders ( I think), you do need to watch out for possible mold, especially if you use liquid fabric softener often. Fortunately, the owner's manual is great on instructions to prevent and/or eliminate it, like keep the washer door open when not in use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com