Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Average customer rating
4.4
(691 Reviews)
Rating breakdown 691 reviews
5 Stars
486
4 Stars
95
3 Stars
35
2 Stars
23
1 Star
52
85%of customers recommend this product.
(
569 out of
670)
Customer Reviews for GE - 4.5 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - White
Customer Rating
1
GREAT Disappoinment
on April 7, 2016
Posted by: KellyInPA
from Pennsylvania, United States
This product was installed on 1/5/16. Overtime, the washer became very loud during the spin cycles. We could hear the washer spinning on the second floor at the opposite end of the house. We had the service tech come in to check it out. Tomorrow, 4/8/16, he will be replacing the BEARINGS on a washer that was just installed on 1/5/16. There is something wrong with this picture!!!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a good investment
on April 20, 2018
Posted by: lowellkircher
from highland, IL
I bought this washer 3 years ago brand new. The rear bearing is out and it sounds like a freight train during the spin cycle. The repairs will cost about half of what I originally paid.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible
on August 6, 2019
Posted by: Doodles2467
from Pa
My machine lasted less than 4 years Bearings went to expensive to fix. Will buy anything but a GE
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 7, 2019
Hello Doodles2467 - We appreciate you taking the time to write your washer review and we’re sorry for your experience with the bearings. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Basket is broken - Very loud banging during spin
on August 12, 2019
Posted by: my23
from Seattle
I have had this machine since 2014 and it appears the basket is broken already. I expected this to last 10+ years. I can move the basket up and down easily by hand, also if the turn the basket by hand you can hear something is loose. During spin cycle there is very loud banging and shaking, feels like earthquake or jet engine. These are poor quality, this is the third large issue I have had with the machine, unfortunately I no longer have warranty
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances , August 15, 2019
Hello my23 - We appreciate your review and we're sorry to hear of your washer experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst washer ever, no wonder it is discontinued
on September 8, 2019
Posted by: Teacherkate04
from Everett PA
I purchased this washer and the matching dryer when we bought new appliances for our home. It was the only appliances that I didn't research first before buying. BIG MISTAKE. After three years of use, I cannot stand this washer and will be replacing it. I have hated it for over a year. It did fine for about 1 1/2 years, before it started to act up. Of course, just out of the warranty period. I would NEVER buy another GE washer again. I have down so many hours of troubleshooting and my husband who is a mechanical engineer has as well. It is just a poorly built machine. I can't wait to replace it. I am so done with having to respin loads and wonder if it ever even washed my clothes. On the positive note, the dryer works quite well. This GE washing machine makes me so afraid to purchase another one in case I get another LEMON!!! I gave this machine 1 star for the one year in which I had clothes that washed, unless I was just clueless to the fact that it wasn't really washing them.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 10, 2019
Hi there,
We appreciate you taking the time to write your review and we’re glad you have reached out to us. We are sorry to hear of your situation. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number, and the model and serial numbers for your appliance. We will keep an eye out for your reply.
Thanks very much.
-MS
We appreciate you taking the time to write your review and we’re glad you have reached out to us. We are sorry to hear of your situation. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number, and the model and serial numbers for your appliance. We will keep an eye out for your reply.
Thanks very much.
-MS
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke in 5 years
on June 5, 2020
Posted by: MTB412
from PA
This machine is absolute junk and repairing it will cost nearly as much as a new machine. No more GE for me, ever.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
It broke within 4 years
on October 14, 2020
Posted by: Larry with broke washer
from West Chester PA
Repairman came out and said it’s shot. So annoyed. Less than 4 years old.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy SHARONatGEA, GE_Appliances, October 15, 2020
Hi! We appreciate you taking the time to write your review and we’re glad you've reached out. We’re truly sorry to hear of your washer situation and certainly understand your disappointment and frustration. If you will email your details to our email address, http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your washer. We'll be sure and keep an eye out for your reply.
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke within 4 years
on October 8, 2021
Posted by: Josey W
from New york
Machine often doesn’t drain properly over the last 2 of the 4 years but I would put it on rinse and spin again and it was ok. Now I can’t get the water to drain at all. We tried to download the manual you sEnt someone else under reviews but the link doesn’t work. Our other washer lasted over 15 years. This is on its 4 th year
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 12, 2021
Hi there,
Thanks for taking the time to leave a review.
Sorry to hear that your unit is not draining well! Know that one of our agents will be reaching out via email to investigate further.
Hope this helps!
Best wishes
Michael@GEA
Thanks for taking the time to leave a review.
Sorry to hear that your unit is not draining well! Know that one of our agents will be reaching out via email to investigate further.
Hope this helps!
Best wishes
Michael@GEA
Written by a customer while visiting geappliances.com