Customer reviews from whirlpool.com
Whirlpool - 1.5 Cu. Ft. 5-Cycle Washer and 3.4 Cu. Ft. 5 Cycle Dryer Electric Laundry Center
Average customer rating
4.3
(816 Reviews)
Rating breakdown 816 reviews
5 Stars
460
4 Stars
217
3 Stars
74
2 Stars
20
1 Star
45
86%of customers recommend this product.
(
589 out of
683)
Customer Reviews for Whirlpool - 1.5 Cu. Ft. 5-Cycle Washer and 3.4 Cu. Ft. 5 Cycle Dryer Electric Laundry Center
Customer Rating
1
So disappointed with this product
on January 24, 2023
Posted by: Juan
from New York
We owned a manual Whirlpool, it was 20 something years. A month ago the dryer stopped working. We decided to get a new one and we bought the same brand because the quality of the old one. We got the first unit 2 weeks after and the washer machine didn't work. When taking water with the sensor mode the machine will take water, then stop and start draining again. The washer never changed to the next mode. Call the vendor to report the problem and they send someone to service the problem. They said that the computer was bad that we will get a replacement. Four days later we got the "new" one. Guess what the second one has the same problem. We are so disappointed with the product because the only thing we got from it is big headache
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 27, 2023
Thank you for sharing your insights with us, Juan. It's hard for us to hear that you had a negative experience with your Laundry Center, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64253jl0L or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
5
The best value machine in the market
on May 15, 2025
Posted by: Albert
from Boquerón, PR
My experience with Whirlpool appliances, in terms of value and reliability, has always been very good, for decades. This washer dryer combo, with new features like; washer water level sensors and dryer humidity sensors, makes it a highly efficient machine. It consumes less water and energy than any of it’s predecessors. It’s noise level is pretty low and acceptable. Overall, I am very happy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Better Than Expected
on May 20, 2016
Posted by: Anonymous
from Cincinnati, OH
[This review was collected as part of a promotion.] I recently moved to a condo and had to downsize including washer and dryer. My last 2 washers were HE, thus no agitator and I was elated to get back to a unit with an agitator. Somehow I feel clothes are cleaner when they are agitated. The washer holds more than I expected. Did laundry yesterday... one load was 6 pairs of velour sweat pants, and the other was 11 long sleeve tops, to give you some idea of load size. It takes about 40 minutes on timed cycle to dry each load. The lint filter is in the rear wall of the dryer. I am 5'4" and have no difficulty reaching it. My only complaint is the handle on the dryer door is very small and difficult to open.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Very user friendly.
on March 11, 2019
Posted by: Lounsteph
from Columbia County NY
Gender:Female
[This review was collected as part of a promotion.] I’ve only used it a couple times but seems decent. My clothes don’t appear as clean as I am used to.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great Washer! Slow Drying Time.
on September 20, 2019
Posted by: JKJessica
from Rockville, MD
Gender:Female
[This review was collected as part of a promotion.] Washing machine is simple, basic and washes really big loads. It does a really good job cleaning laundry. The dryer however does not dry my laundry like I would like. Given that it maybe an issue with my dryer vent...sometimes I need to run the dryer two or three times to get things completely dry so I only put in small amounts of laundry in at a time.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
This washer and dryer is THE WORST
on February 25, 2020
Posted by: Brittany2956
from COLUMBUS, OHIO
I have never in my life had such issues with a washer and dryer. Like never. This washer and dryer is so small and does the absolute worst job washing and rinsing clothes. I have used all of the different wash settings appropriate for the load I am washing. I use the correct amount of detergent. I only use 1 single tide pod(he turbo) for all my loads. Using liquid detergent in this washer can sometimes be a nightmare because since this washer is 3.5 cubic ft. You have to use half the amount normally measured. And your clothes still have excess soap. So that’s why I started using pods. And still I’m always having to do multiple extra rinses because there are still suds in the water. It is so freaking aggravating. I used to be able to get all my laundry done over a weekend. With my other normal washer and dryer at my old apartment. Now I’m on this never ending cycle of doing laundry everyday trying to play catch-up. Because instead of doing loads of laundry back to back. I’m rinsing the same load of laundry 5000 times in a row because there are still soap suds. God I just want my freaking life back. I HATE THIS WASHER AND DRYER COMBO! DO NOT BUY IT!
No, I would not recommend this to a friend.
Response from whirlpool.comBy quinnm2, Social Care Team, February 25, 2020
Hey Brittany2956, we value your time and would like to look into the concerns with your Laundry Center Washer/Dryer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://bit.ly/32psIjH and select your Washer/Dryer style to get started. If you need additional assistance, please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa/ or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible - Avoid
on April 15, 2023
Posted by: Ben Nabulsi
from Denver Colorado
This washer and dryer are so terrible they should just recall it.
who puts controls on top of combo washer and dryer, who still use actuator and ruin clothes, the control buttons are super flimsy like child toys, the product is a complete failure.
who puts controls on top of combo washer and dryer, who still use actuator and ruin clothes, the control buttons are super flimsy like child toys, the product is a complete failure.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 17, 2023
Thank you for sharing your insights with us, Ben. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 304577.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
You need to be tall
on February 7, 2024
Posted by: Oregon1
from Eugene, Oregon
I am 5' 3" and too short for this unit. Be sure you are tall enough for this laundry center. The basket is pretty deep so I have to stand on my tiptoes to get to the bottom and remove clothes, and also have to be very careful standing back up so that I do not hit my head on the sort of sharp edges of the lid/closing mechanism. The dryer door is relativeely small and there is a high lip to get into the dryer, again a bit of tiptoe standing to be sure everything has been removed. The controls, of course, are on top of the unit. I wasn't able to actually see the unit in person when it was ordered.. definitely not a good plan and not recommended. Carefully make sure you can use your unit in the ways you want to before buying. The best thing so far about this laundry center is that the dryer is quiet.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com