Customer reviews from frigidaire.com
Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Average customer rating
3.9
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
194
4 Stars
94
3 Stars
26
2 Stars
20
1 Star
51
76%of customers recommend this product.
(
286 out of
374)
Customer Reviews for Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Customer Rating
1
Poor layout, doesn't dry
on May 29, 2017
Posted by: EriB
from New Mexico, United States
Our last dishwasher was a Frigidaire Gallery and it was great. Bought the Professional model when we moved and it is very disappointing: it doesn't dry properly, even with heated dry and rinse aid; it is physically narrower than any other dishwasher we've owned and cannot hold nearly as many dishes as other models (the diagrams of place settings are pure fiction); the racks seem flimsy and don't move smoothly; it doesn't show time left on the display and the control panel is a nuisance (it is impossible to wipe it without activating buttons and changing settings, sometimes it even starts unexpectedly). The worst feature is the layout of the bottom rack: the lack of slope of the pins don't allow deeper plates or bowls to be placed in the front row and the pins are too close to the edge for large plates to be placed there either - they roll towards the middle. Cereal bowls need to be placed in the back row but the pins still don't slope enough to hold them properly and they have to be spaced apart to stop them touching. I have given away one set of deep plates and a set of coffee mugs as they just didn't fit in this dishwasher.
On a positive note: it does wash well and is quiet.
On a positive note: it does wash well and is quiet.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 2, 2017
Yikes! Thank you for sharing your valuable observations about your new dishwasher, EriB. Your feedback is reviewed online by our product gurus, who I'm sure will find value in your observations. The PowerSense Technology™ automatically adjusts the cycle time based on how much cleaning your dishes need. You can try increasing the amount of rinse aid that is dispensed (page 15 in your Owner’s Manual has instructions) to aid in drying. Should you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
My first Frigidaire Product..
on May 30, 2017
Posted by: cmamc
from New Jersey, United States
[This review was collected as part of a promotion.] I purchased it 3 months ago and am very happy with it. It is quiet and most of all I love the fact that there are no smudges on the door... Easy to clean
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
on June 1, 2017
Posted by: Mykee
from Los Angeles, CA, United States
Dishwasher worked fine until the drain pump got stuck on all the time. Now the dishwasher has to stay unplugged and is useless. What do you do when the repair will cost as much as a new one?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 6, 2017
Oh no! Mykee, I hate to hear of your dishwasher experience. Our records show your dishwasher is under warranty, there should be no cost incurred for you. At your convenience, please reconnect with us directly. We would like to hear more about your experience, and where we might be able to help. Please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287 for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
VERY BAD
on June 19, 2017
Posted by: Dannyto
from Caracas, Venezuela
[This review was collected as part of a promotion.] This is the worst Washing machine i ever had, i just change home and went to buy this one and i wish i would it, im a Frigidaire fan, but this one is very bad, not good drying, always reset when is power plus, the wishes finish still with soap, i wish i knew it before, i was very happy with 2485 model, that one is very good
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, June 22, 2017
Dannyto, I regret to hear of the challenges with your new dishwasher. Unfortunately I am unable to help your internationally. Please contact our Venezuela customer care at 0500-500-5500 or http://www.frigidaire-la.com/soporte/servicio-tecnico/ for assistance. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Nice look
on July 5, 2017
Posted by: cleans52
from Buffalo, NY, United States
[This review was collected as part of a promotion.] we bought this one month ago but it is not cleaning well. we are having a service man look at it this week.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, July 6, 2017
Yikes! I am sad to hear of your dishwasher experience, cleans52. Please reconnect with us directly once your service call is completed, so we can document the matter. Please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Less than 2 year!
on August 6, 2017
Posted by: Jo Ann Carol
from Winston-Salem, NC, United States
I bought this dishwasher 12-20-15 & it was installed in January 2016. It will not work! The control panel has been funky at best, but now it says "Loc" & none of the controls work. I am disgusted!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, August 8, 2017
Yikes! Jo Ann Carol, it may be that you have engaged the child lock feature. To unlock the controls, press the AIR DRY pad until “loc” is no longer displayed in the status window. You will find more information on the child lock on page number 6 in your Owner’s Manual. Should you have any questions, please reconnect with us directly so that we are able to gain more insight and assist you properly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Run Away
on September 28, 2017
Posted by: John Stad
from West Chester, PA, United States
I bought the "professional series" dishwasher over a year ago. What a mistake! If you don't have an advanced degree in Mathematics stay very far away. Still can't figure how to get the dishes dry. The controls are on the top of the door but changing wash type is a waste of time as this thing seems to only work on the long cycle. Directions are confusing and mention nothing on how to get the dishes dry. Has a very bad odor inside after washes. Would not recommend nor would I ever thing to buy a Frigidaire product ever again. The only positive thing I can say about it is that it is very quiet.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 29, 2017
Oh my! John Stad, the incoming water temperature should be at least 120°F for efficient cleaning and drying. Before starting a cycle, please run the water in the sink until it is hot, to clear cool water from the pipes. Make sure you are using rinse aid, you can even increase the amount dispensed to help with drying (page 15 in your Owner’s Manual has the instructions). Some plastics may need to be towel dried as they don’t get as hot as metal or glass, so more water collects. If you are on a well or have a reverse osmosis system, your home water pressure may be too low. For optimum performance, water pressure should be 20 to 120 PSI (pounds per square inch). To help with smells, please consult page 16 in your Owner’s Manual for instructions on cleaning the filters. Please do not hesitate to contact us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-724-7519. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Electronically speaking the worst dishwasher ever
on October 16, 2017
Posted by: talkbaz
from Tucson, AZ, United States
The controls rarely work, starting, pausing, cancelling good luck. Seems to constantly get stuck in a state, without error codes and the only way to reset it is by turning off the jumper at the control panel. Push cancel or any buttons has no effect and it just sits and chimes.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, October 18, 2017
Yikes Talkbaz! I hate to hear of your experience and really appreciate you taking the time to give us your feedback. So that we can investigate your issues, we would like you to reach out to us directly at your convenience. Best–CiCi
Written by a customer while visiting frigidaire.com