Customer reviews from bose.com
Bose - Solo 15 TV Sound System - Black
Average customer rating
3.1
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
6
4 Stars
1
3 Stars
2
2 Stars
2
1 Star
5
Customer Reviews for Bose - Solo 15 TV Sound System - Black
Customer Rating
3
Better sound.
on August 4, 2015
Posted by: Mel
I experienced the same frustration with the system going off after we had the system about 6 months. The TV comes on but the Bose sound system doesn't come on. It is very frustrating to disconnect the power cord each time we watch TV.
Response from bose.comBy Ryan, Bose Service, August 8, 2015
Thank you for taking the time to write your review. We hope you are enjoying the improved sound quality that the system provides.
We have some concerns about the issue you've described in your review. While all electronics that run on software need to be reset by unplugging them, it appears that you are experiencing this with regularity beyond the norm. Once or twice a year, at most, would be considered normal.
For a suggestion, you'd want to unplug this system for a full five minutes to reset it. We are reaching out through email to explore this further with you and find an appropriate solution.
If you prefer, you can always reach us by phone at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
We have some concerns about the issue you've described in your review. While all electronics that run on software need to be reset by unplugging them, it appears that you are experiencing this with regularity beyond the norm. Once or twice a year, at most, would be considered normal.
For a suggestion, you'd want to unplug this system for a full five minutes to reset it. We are reaching out through email to explore this further with you and find an appropriate solution.
If you prefer, you can always reach us by phone at (800)367-4008. We are open Mon-Fri from 8:30 AM to 9:00 PM EST and Sat from 9:00 AM to 6:00 PM.
Written by a customer while visiting bose.com
Customer Rating
1
Losing sound every time it powers up.
on July 31, 2015
Posted by: Steve
I purchased my Solo 15 about nine months ago and loved it. About a month ago the sound stopped coming on when my system (TV, DVR, BLU RAY, APPLE TV, etc.) powered up. At first it was occasionally now it does it every time. The only way to fix it is to unplug the Bose re plug and then turn it on separately. Not satisfactory and it seems a common problem after finding numerous posts on the net. Worst Bose product I've owned and I've been a loyal customer going back to the 70's.
Response from bose.comBy Gary, Bose Service, August 4, 2015
Hello Steve,
We appreciate your loyalty to Bose and are sorry to learn of your frustration with the SOLO 15. This is not the experience we expect you to have.
To allow your system to reset fully, please disconnect the power cord and allow it to remain without power for at least 5 minutes. If after doing so the issue persists, please contact our technical service team at 800-380-4831. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
We appreciate your loyalty to Bose and are sorry to learn of your frustration with the SOLO 15. This is not the experience we expect you to have.
To allow your system to reset fully, please disconnect the power cord and allow it to remain without power for at least 5 minutes. If after doing so the issue persists, please contact our technical service team at 800-380-4831. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Had to reboot at least 5 times a week
on July 31, 2015
Posted by: Llaw122
So disappointed in the solo 15 ours would not turn on we had to unplug it and plug it back in . I called Bose and the sent a replacement and it did the same thing . We also did an update using a Zip drive that still didn't help. I gave up and returned the unit. Our solo we bought 2 years ago works great. Solo 15 not so much.
Written by a customer while visiting bose.com
Customer Rating
2
not as expected
on July 21, 2015
Posted by: wayward
I purchased because of our setup I liked the one speaker because of small footprint. Easy set up, and nice bass tones but overall is hard to hear speech patterns -in other words the range is lacking. I will probably resell and try the surround system. Although now I may not go with the Bose brand, kind of disappointed, especially for the money spent.
Response from bose.comBy Gary, Bose Service, July 23, 2015
Hello Wayward,
Thank you for choosing the Solo 15 system. We're sorry to learn of your disappointing experience. Please phone our technical service team at 800-380-4831 so they can help verify the settings and connections to provide you with the performance you expect. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Thank you for choosing the Solo 15 system. We're sorry to learn of your disappointing experience. Please phone our technical service team at 800-380-4831 so they can help verify the settings and connections to provide you with the performance you expect. Support hours are Monday - Friday 8:30AM to 9:00PM and Saturdays from 9:00AM to 7:00PM EST.
Written by a customer while visiting bose.com
Customer Rating
1
Not what I expected
on August 12, 2015
Posted by: Cory
Gender:Male
Just bought the ((Bose Solo 15)) today ..and I'm already having doubts and disappointments ..the sound quality isn't the best ...being bose in all ya it's got some good clear sound but lacks the options for more bass /equalizer options..it's just a brand that's overhyped ..Samsung or Sony is they way to go for surround sound..and Klipche is a,very good brand ..sorry bose ur a disappointment ..very disappointed ...Good thing I have a 14 day trial period to take it back cause its goin back for sure.
Written by a customer while visiting bose.com
Customer Rating
1
Junk
on July 26, 2015
Posted by: bsd
This is our third unit and the Remote doesn't work past 10 feet. Can't use the sattelite remote to control the unit either.
Very disappointed and a further indication of Bose's continued march towards poor quality.
Bose will not be a future consideration when we choose our audio solutions.
Response from bose.comBy Ryan, Bose Service, July 29, 2015
It is always frustrating when a remote control isn't working properly in a home theater set up. We'll definitely want to help figure that out as there are a number of factors we can look at to resolve this.
We are reaching out via email to you to discuss this further. You can reach us at 800-278-1082 if you prefer. We are open Mon-Fri from 8:30 AM to 10:00 PM EST and Sat from 9:00 AM to 7:00 PM.
We are reaching out via email to you to discuss this further. You can reach us at 800-278-1082 if you prefer. We are open Mon-Fri from 8:30 AM to 10:00 PM EST and Sat from 9:00 AM to 7:00 PM.
Written by a customer while visiting bose.com
Customer Rating
3
Stopage of sound
on July 14, 2015
Posted by: Woody
We received our Solo at Christmas 2014 as a gift from son. Easy hookup with TV. By June I commented that I didn't hear much or any difference between TV volume and Solo. After seven months, wife said its sound went off while TV was on. We bought new battery but still no sound. I was ready to call tech support when I read earlier comment listed here about unplugging and waiting 20 minutes. Waited a little more, plugged it in and it came on with great volume. Thanks to the reviewer. We have Bose radio, too, but very surprised by problem with Solo.
Response from bose.comBy Gary, Bose Service, July 23, 2015
Hello Woody,
What a great gift! We're very glad that a posted comment helped to resolve the issue for you. We hope you continue to enjoy your Solo 15 and as always, if you ever need to contact us, please feel free to do so. We are always here to help.
What a great gift! We're very glad that a posted comment helped to resolve the issue for you. We hope you continue to enjoy your Solo 15 and as always, if you ever need to contact us, please feel free to do so. We are always here to help.
Written by a customer while visiting bose.com
Customer Rating
5
Powerful sound
on August 11, 2015
Posted by: mikeclown1982
Gender:Male
We've had the Solo 15 for about 6 months. Love the sound it produces.
Written by a customer while visiting bose.com