Customer reviews from frigidaire.com
Frigidaire - Professional 27.8 Cu. Ft. French Door Built-In Refrigerator
Average customer rating
4.1
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
353
4 Stars
175
3 Stars
59
2 Stars
42
1 Star
37
83%of customers recommend this product.
(
526 out of
632)
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Built-In Refrigerator
Customer Rating
2
Nice but broken
on November 11, 2017
Posted by: Mathteacher
from Texas, United States
[This review was collected as part of a promotion.] I bought this 3 months ago, and the bottom ice maker has already broken. Also, the water dispenser is dispensing at a much slower rate than it was originally. Finally, the doors didn't line up exactly when it was installed. We had to take them off and adjust one door up a bit higher by inserting a nut in the opening where the door hinges from.
We love everything else about this. It's a sturdy construction and built to last
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, November 13, 2017
Thank you for sharing your refrigerator experience, Mathteacher. I recommend checking the following: Are you able to dispense ice? Is the water valve completely open? Have you checked to make sure that the water filter is not kinked or clogged? Should this information prove to be unsuccessful, please reconnect with us so that we can assist you further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Problems/ Frustrated
on January 17, 2018
Posted by: Allsea
[This review was collected as part of a promotion.] The piece that seals the two doors together broke and I didn't know it. It caused and ice build up in the back so I had to call a tech, get the part ordered and a second visit to install it. Also had to empty and shut down the fridge for 24 hours to get the ice out. This shouldn't happen with a new fridge of this qualtiy.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 18, 2018
Allsea, I regret any frustration and inconvenience this matter may have brought to you and your family. Quality tests are continually conducted to provide (you) the consumer with the best appliance possible in the industry. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. Regretfully, my research using your email address failed to locate any contact or service request, pertaining to any matter. Would you please reach out to us directly so we can add the name and phone number of the service company that is servicing your refrigerator to your file for documentation? Please call us directly, Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
poor
on January 18, 2018
Posted by: Kragu
from Shirley, NY, United States
[This review was collected as part of a promotion.] All of my doors are crooked and my freezer is uneven also already had 3 repair men here to tell me the doors are bent and nobody is fixing them!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Onilne Outreach Specialist, January 19, 2018
Kragu, I regret any frustration and inconvenience this matter may have caoused for you and your family. My research into your consumer account shows that parts were ordered January 16th (, and should be received in 7-10 business days. Thank you for your patience. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Value!
on January 23, 2018
Posted by: wdwfan11
from Baton Rouge, LA, United States
[This review was collected as part of a promotion.] This frig has all the bells and whistles with a practical price tag! I love the 2 ice makers and it's huge inside!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love this fridge!
on February 8, 2018
Posted by: Stacymc27
from Upper Michigan
[This review was collected as part of a promotion.] So much room & options for setting up shelves & drawers. Great big drawers in the freezer.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
High pitched whine
on February 13, 2018
Posted by: Lake living
from Georgia
[This review was collected as part of a promotion.] I've had this refrigerator for about a month. Between about 2 to 3 weeks ago it began to whine occasionally. As time has progressed the whine had increased in loudness and duration. Waiting for service person to see if it can be fixed. If not, I will return it. Additionally, this is the second refrigerator of this model that have been delivered. The doors on the first did not line up correctly.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointing - but not unexpected
on March 26, 2018
Posted by: MgrayK
from West Chester, OH
[This review was collected as part of a promotion.] This is my 4th Frigidaire Professional Refrigerator in 7 years. Constant issues with the ice makers, freezer and once the door was askew and the entire unit needed to be replaced a week after it was delivered. The good news... they have a warranty! On this model the door sensor wasn't working, there was a dent on the front door... and the entire door needed to be replaced. On the positive! It's the only stainless steel I have found where you don't see the fingerprints. Eager to avoid the same problem I bought a different brand for our second house... and while it works - battling the constant fingerprints is a challenge.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, March 27, 2018
Hey MgrayK, thank you for taking the time to share your experience with us. We do hope that you will reconsider Frigidaire for your future appliance needs. -Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
3
Poor Assembly
on April 29, 2018
Posted by: abcd55
from Tucson, AZ
Upper Ice maker was not assembled properly. When water was sprayed into the receiving tray after ice was deposited it sprayed out the top and wound up all over the interior.
I would recommend this to a friend!
Response from frigidaire.comBy Courtney , Online Outreach Specialist, April 30, 2018
Hey abcd55! Thanks for sharing your icemaker experience. Has this issue been resolved successfully? If not, please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so that we can review further. Kindly, Courtney
Written by a customer while visiting frigidaire.com