Customer reviews from frigidaire.com
Frigidaire - Professional 27.8 Cu. Ft. French Door Built-In Refrigerator
Average customer rating
4.1
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
353
4 Stars
175
3 Stars
59
2 Stars
42
1 Star
37
83%of customers recommend this product.
(
526 out of
632)
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Built-In Refrigerator
Customer Rating
1
Ice makers are a joke.
on January 1, 2017
Posted by: lanolynn
from Wisconsin, United States
We are 1.5 years into ownership of this fridge. I wish we were making ice by hand still. We have had upper ice maker replaced twice, lower ice maker fixed twice and looks like we will be calling service again. Glad we bought the 5 year warranty. When our 5 years are done then I don't know what we will do. Frigidaire, plastic gears are just trouble. We have been loyal customers to this brand. This continuous problem makes us rethink our purchase. So disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney , Online Outreach Specialist, January 16, 2017
Thank you for sharing your icemaker experience with us, lanolynn. Please look for my email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Another Ice Maker Down!!!
on January 10, 2017
Posted by: Mack1969
from Norman, OK, United States
[This review was collected as part of a promotion.] First, I love this fridge. It has been fantastic for the first 9 months. Last week the upper ice maker started making a loud noise then gradually went away. I turned the ice maker on and off and went on my business. Well 4 days later we are out of ice in the dispenser and cannot get it to make anymore ice. Thankfully a repair tech is scheduled to come out and look at it. I hope it gets fixed right the first time and my faith is restored. Apparently, this is a very common problem.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 13, 2017
Mack1969, we are so pleased to hear that you are loving your new refrigerator. We definitely understand how frustrating this hiccup can be for you and your family. We certainly hope service is able to correct your ice maker concerns in a timely manner for you and restore your confidence in our brand. Please feel free to reconnect with us directly if you should have any additional questions. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
3
Tricky ice maker
on January 18, 2017
Posted by: JBird3
from Manalapan Township, NJ, United States
[This review was collected as part of a promotion.] The ice maker in the freezer makes a clicking sound that sounds like the stove top just before it ignites. The water dispenser drips from the back of the handle
I would recommend this to a friend!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 25, 2017
JBird3, the water valve will snap on when the ice maker is calling for water. This is a normal. Could an ice cube be stuck in the chute causing the water dripping? If these haven’t helped, or you have any questions, please reconnect with us directly by calling our Customer Engagement Center at 877-435-3287 for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
lots of problems
on February 16, 2017
Posted by: sammyboe
from Orlando, FL, United States
[This review was collected as part of a promotion.] We have had our refrigerator for 6 months and have had to replace the compressor already and have 3 more parts on order. I know they are all not like this but I sure have had problems
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 27, 2017
Oh no sammyboe! I apologize for any inconvenience your appliance has caused you and your family. This is absolutely not the experience we wish upon any of our consumers. I have every confidence in our authorized service provider, and their diligence in addressing this matter. Should you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Very dissapointed
on February 22, 2017
Posted by: Matt425
from Nashville, TN, United States
[This review was collected as part of a promotion.] I have had nothing but problems out of fridgidaire products. This refrigerator shut off for no apparent reason and showed a "power fail" light. Furthermore, the refridgerator is loud from time too time.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, March 6, 2017
Oh no, Matt425, I'm sorry to hear that this has happened. After reviewing your account, I see that you’re working with one of our Customer Care Representatives to resolve your concerns. Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good not great!
on February 23, 2017
Posted by: colar
from Bismarck, ND, United States
[This review was collected as part of a promotion.] Brand new and icemaker in freezer did not work, was repaired. Is better but not consistent with staying on. Also if ice falls behind it is stuck there till melts!! Not a great idea.
I would recommend this to a friend!
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, March 3, 2017
Hello Colar, thank you for your review. I am sorry to hear that you're having some trouble with your ice maker. After reviewing your account, I do understand that service was out mid-February and was able to correct your initial matters. Typically, ice makers produce about 10 cubes (one tray) every 90 - 120 minutes. We would like to get a little more information regarding the ice getting stuck, please contact us directly at 1-800-374-4432. Politely, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
2
Too noisy
on March 3, 2017
Posted by: amk7
from San Diego, CA, United States
We received it today along with the three other matching appliances. Beautiful design, unfortunately its high-pitched hum, pulsating sound is too loud, very noticeable. Why don't you offer the quiet design package for this product like you do for Gallery. May try a different one of the same just in case this is a bad one.
Response from frigidaire.comBy Ciara , Online Outreach Specialist , March 7, 2017
Gosh April! I understand your concerns with the noticeable sounds on your refrigerator and can see how it may be somewhat bothersome. Your refrigerator will make many noises such as humming. Which is a normal operational sound the ice maker may make as the ice mold travels back and forth between its fill and freeze positions. Although the sounds are awkward, we are glad to hear that you are happy with the design. If you have any additional questions, feel free to reach out to us via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Respectfully- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful looking fridge
on March 22, 2017
Posted by: Jazz8387
from Massapequa, NY, United States
[This review was collected as part of a promotion.] This fridge is beautiful and I love it!! I only gave it 4 stars because the ice dispenser is so big that it takes up too much space in the fridge, but other than that it really is a beautiful fridge... :)
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com