Customer reviews from frigidaire.com
Frigidaire - Professional 27.8 Cu. Ft. French Door Built-In Refrigerator
Average customer rating
4.1
(666 Reviews)
Rating breakdown 666 reviews
5 Stars
353
4 Stars
175
3 Stars
59
2 Stars
42
1 Star
37
83%of customers recommend this product.
(
526 out of
632)
Customer Reviews for Frigidaire - Professional 27.8 Cu. Ft. French Door Built-In Refrigerator
Customer Rating
3
Good, for the most part
on November 12, 2016
Posted by: Jennifer68
from Oregon, OH, United States
[This review was collected as part of a promotion.] Bought about a month ago. Having a little trouble with the freezer seal. Love being able to have crushed ice, but don't like that water drips down from dispenser and leaves water marks on stainless steel. Our refrigerator doors are not quite level. I do love all the space in refrigerator and freezer.
I would recommend this to a friend!
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 1, 2016
Hi Jennifer68, thank you for taking the time to share your feedback with us. I understand that you are having problems with a few things on your refrigerator.
For the door, I would recommend checking your seal. The best way to test this would be to place a dollar bill between the body of your refrigerator and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then we would suggest a replacement door gasket.
With the doors, please see "Level Refrigerator & Adjust Doors" on page 6 of your Owner's Guide for more information.
Hope this helps!
Jennifer
For the door, I would recommend checking your seal. The best way to test this would be to place a dollar bill between the body of your refrigerator and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet double check to see if the door is being blocked by anything stopping it from closing it. If nothing is stopping the door from closing then we would suggest a replacement door gasket.
With the doors, please see "Level Refrigerator & Adjust Doors" on page 6 of your Owner's Guide for more information.
Hope this helps!
Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on November 14, 2016
Posted by: Grammi
from Nashville, TN, United States
Once again the bottom freezer not make ice cubes and the upper freezer is drip, drip, dripping. Thank goodness for warranty!!!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2016
Oh no Grammi, we apologize for any inconvenience your appliance has caused you and your family. This is absolutely not the experience we wish upon any of our consumers. We regret that you had to have a service call so soon and unexpectedly. Though no manufacturer can guarantee against repairs or service visit with any of their models, Frigidaire does stand behind their products and services. I have every confidence in our Authorized Service Provider, and that your service appointment will resolve the matter. Should you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Ice Makers stop working
on November 16, 2016
Posted by: Billyess1
from Lancaster, NY, United States
[This review was collected as part of a promotion.] We bought the whole professional series appliance series fir a new house. Installed them December of 2015. 3 months ago water started dripping from the upper ice maker. We were told bye our appliance store to replace filter. We did that now no ice is being made at all. Technician came out yesterday and we were told that a 3 1/2 inch piece of insulation needs to be put in back of fridge because at the plant they did not get enough insulation into the unit. This will look horrible considering our fridge is free standing and you will be able to see the thick insulation. He also said that 90 percent of these refrigerators that they sold had to be repaired for this issue. Once the fridge is fixed in 3-5 weeks I'll post a picture. Honestly I'm hoping that I win the battle to get the fridge replaced.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 9, 2016
Billyess1, on behalf of Frigidaire, I apologize for any inconvenience your appliance has caused you and your family. This is absolutely not the experience we wish upon any of our consumers. Please be on the lookout for an email from me shortly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Frigidaire Pro French door refrig is awesome
on November 17, 2016
Posted by: lmhouse2
from Sedalia, KY, United States
[This review was collected as part of a promotion.] We have had the refrigerator for 2 months now. I am amazed at the design. There are two things that could be changed. To open the cool drawer and the left hand veggie drawer, both doors have to be open. Other than that, no complaints. There is plenty storage for anything you want to put in it. It's quiet. Makes plenty of ice. The water is cool. My husband and I love it. We bought the entire suite. Love it all.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great fridge and freezer storage and organization
on November 23, 2016
Posted by: Ktampa
from Tampa, FL
[This review was collected as part of a promotion.] We purchased this refrigerator a few months ago I really like the freezer and refrigerator set up. The smudge free stainless steel finish is wonderful. The only feature that I don't like is the ice dispenser in the refrigerator door. Ice does not completely empty from the dispenser which leads to it melting and dripping from the dispenser on to the refrigerator door. This happens so often that we don't use the refrigerator door ice dispenser and use the ice in the freezer drawer which is not convenient. If this was not an issue, I would give a higher rating of 5 stars.
I would recommend this to a friend!
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, December 27, 2016
Hey Ktampa, we are so happy that you have chosen Frigidaire for your appliance needs. We understand that you are pleased with the appliance with the exception of the ice and water dispenser. Our product gurus do review all feedback online and I'm sure they will find your thoughts helpful. Please feel free to contact us directly at 1-800-374-4423 if you should have any other questions. Thank you kindly, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
2
Ice Maker
on December 14, 2016
Posted by: Perky Girl
from Marlton, NJ
[This review was collected as part of a promotion.] I am on my 2nd refrigerator. I had to have the first one replaced after 18 months, because I had to have the ice maker repaired every month!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 6, 2017
Hey Perky Girl, thank you for sharing your experience with us. We definitely hope you enjoy your new refrigerator for many years. Thank you, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
2
Do the Research
on December 15, 2016
Posted by: Rlee5
from Oklahoma, United States
[This review was collected as part of a promotion.] We purchased this fridge for our new house six months ago. Be sure to do the research yourself and do not rely on the salesperson to give all the details. NOONE ever mentioned to never put anything on the doors for display. After moving in we had a picture magnet that got placed on the door which in turn scratched the surface. In six months have already had repairman out twice and the ice maker replaced. Not great quality inside or outside. Do Your Research! Sad to spend this much money and realizing it won't last 5 years. They sure don't make them like they used to.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, January 5, 2017
Rlee5, I am terribly sorry to hear about your experience up until this point. It does appear that service was completed on December 5, 2016. If you still have a concern of sorts, please reconnect with us directly. Kindly, Jennifer
Written by a customer while visiting frigidaire.com
Customer Rating
4
Not perfect, but still love it!
on December 21, 2016
Posted by: KrisiL
from East Grand Forks, MN, United States
[This review was collected as part of a promotion.] I love the bottom freezer, I love that it is smug-proof, I love the roomy door shelves that fit 2 gallons of milk at a time! However the things I see could use improvement are: the cool drawer can only be opened if both doors are open (annoying), the door water dispenser gives luke-warm water so you need ice every time, and apparently I have a lot of tall things in my fridge so I end up laying things down because I haven't figured out the best shelf configuration yet. That last one may be on me.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com