Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
SUPER LOUD!
on December 2, 2019
Posted by: Uggghhhh1
Why would this freezer be so loud? How will a repair man be able to make it stop! ???
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 4, 2019
Hello Valued Customer.
Thank you for taking the time to share your feedback. We do apologize for any inconvenience these concerns have created.
We are interested to learn more about your experience and work towards a resolution for you. At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Thank you for taking the time to share your feedback. We do apologize for any inconvenience these concerns have created.
We are interested to learn more about your experience and work towards a resolution for you. At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Odd size
on November 2, 2020
Posted by: No fridge 6 months
[This review was collected as part of a promotion.] This set looks very nice. The problem with ours is that it is 5 years old and has been repaired twice and no longer works. Due to the COVID outbreak, no stores have any in stock to replace ours. This brings to light that the size is unique and no other models will fit in the space. We have been without a refrigerator since August and the release date for the new models keep getting pushed back. Now it looks like we will not be getting a new one till some time next year. I hope the new model matches the old freezer or we will need to replace both.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 5, 2020
Hello, Valued Consumer!
Thank you for reaching out to us. We are sorry to hear of the issues with replacing the refrigerator and apologize for any inconvenience that this may have caused. Please keep checking our website for any future product launches or updates. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for reaching out to us. We are sorry to hear of the issues with replacing the refrigerator and apologize for any inconvenience that this may have caused. Please keep checking our website for any future product launches or updates. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nothing professional about this frig
on September 21, 2018
Posted by: Jefff
from CA
[This review was collected as part of a promotion.] I have owned this frig for about 3 years now. Constantly needing repair. Door handle come loose every few months. Plastic parts will all need replaced within a few years. Condensation causes the door alarm to sound every few months.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna, Online Outreach Specialist, September 25, 2018
Hi Jefff. Thank you for providing a quick review of your experience. This is certainly not the experience we wish for any of our consumers or the performance we expect from the appliance. At your convenience, please contact our customer service team to discuss further by calling 1-888-203-1389 Mon-Fri, 8am - 8pm (EST) Sat, 9am - 6pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Soooo Disappointed!
on April 11, 2017
Posted by: Paula B
from Milwaukee, WI
I experienced the same issues as another post. The evaporator coil welds failed causing the tubing to rot and of course stop working after 2 years of service, which of course is out of the warranty period. Paying this kind of money you'd expect a better product. The repairman said this was common! Unbelievable. Come on Frigidaire - what happened to quality?
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 13, 2017
Oh no! Paula B, I truly apologize for this being your refrigerator experience to date. Please be on the lookout for an email from me shortly. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped cooling after less than a year of use
on July 2, 2018
Posted by: boilerm
from Indianapolis
First of all - we love the unit. The lights on the inside are awesome and the storage is amazing. However - the unit stopped cooling after less than a year of actual use.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Representative, July 5, 2018
Oh, my! boilerm.
Bummed out to learn your Frigidaire Professional All Refrigerator did not perform as expected.
I would like to review your experience further with my team. At your earliest convenience, please provide the serial number along with the date of purchase of your refrigerator to socialcare@frigidaire.com.
Thank you for your feedback and for choosing our brand for your home.
Best-
Derrick
Bummed out to learn your Frigidaire Professional All Refrigerator did not perform as expected.
I would like to review your experience further with my team. At your earliest convenience, please provide the serial number along with the date of purchase of your refrigerator to socialcare@frigidaire.com.
Thank you for your feedback and for choosing our brand for your home.
Best-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unreliable
on January 18, 2021
Posted by: sick of your poor quality
This is the second one I owned. The first one (Electrolux) lasted less than 4 years; this one (Frigidaire) lasted less than 2 years. In each case, I was told it's the compressor!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, January 20, 2021
Hello, Valued Consumer!
Thank you for your review. We're sorry to hear of your experience with the refrigerator compressor failing. We see that your concerns have been addressed and resolved with customer service. Should you need additional assistance, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us by phone 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Thank you for your review. We're sorry to hear of your experience with the refrigerator compressor failing. We see that your concerns have been addressed and resolved with customer service. Should you need additional assistance, we're here to help. Please feel free to chat with us online at Frigidaire.com or contact us by phone 1-800-374-4432 Monday-Friday, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freon Leak!!!
on September 6, 2018
Posted by: RCM1
from Orlando, FL
Numerous reviews online speak to the consistent freon leak problem that can not be accessed or fixed by a repair person on this fridge. The problem has been going on for 5+ years. Why not fix the manufacturing issue? What do you do when your fridge goes bad before the matching freezer? Lots of issues here. Poor workmanship. Warranty runs out after 1 year then what do you with an expensive appliance that can't be fixed?
Response from frigidaire.comBy Online Outreach Representative, September 10, 2018
Hello, RCM1.
Thank you for taking a moment and sharing your experience with us.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I’m sorry for the experience you’ve encountered with your refrigerator. Rest assured, we make every effort to manufacture quality products.
We encourage our consumers to purchase or renew an extended service agreement to protect your investment and avoid any out-of-pocket expenses that may occur in the future.
We offer extended warranties in one-year increments for up to three years at once; often for cents a day. These contracts help protect against out of pocket expenses in the future and are renewable for as long as you own the appliance, up to 15 years. If you wish to receive a personalized quote in the future please don’t hesitate to reconnect with us or contact our Extended Service Agreement Department at 1-866-386-5286 Monday through Friday, 8a-8p EST and Saturday from 9a-6p.
Should you have any additional questions please send us an email with your fridge’s model and serial number to socialcare@frigidaire.com.
Best Regards-
Derrick
Thank you for taking a moment and sharing your experience with us.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I’m sorry for the experience you’ve encountered with your refrigerator. Rest assured, we make every effort to manufacture quality products.
We encourage our consumers to purchase or renew an extended service agreement to protect your investment and avoid any out-of-pocket expenses that may occur in the future.
We offer extended warranties in one-year increments for up to three years at once; often for cents a day. These contracts help protect against out of pocket expenses in the future and are renewable for as long as you own the appliance, up to 15 years. If you wish to receive a personalized quote in the future please don’t hesitate to reconnect with us or contact our Extended Service Agreement Department at 1-866-386-5286 Monday through Friday, 8a-8p EST and Saturday from 9a-6p.
Should you have any additional questions please send us an email with your fridge’s model and serial number to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great size! Doesn’t last.
on December 12, 2018
Posted by: SJP10
from Richmond, VA
I bought this fridge in 2014. It had to be repaired in 2017 and then died 8 months later. This was our second fridge as we are a family of ten. No one makes things that last very long anymore. We had an extended warranty on the unit. Too expensive for them to repair as well.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Alexis, Online Outreach Specialist, December 13, 2018
Hey, SJP10. I regret to hear that you have had this experience.
I would like to see how I can help, please be on the lookout for email correspondence from me in the near future.
If you require more immediate assistance feel free to give us a call at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
I would like to see how I can help, please be on the lookout for email correspondence from me in the near future.
If you require more immediate assistance feel free to give us a call at 888.203.1389. Our Customer Care Team is available Monday through Friday from 8am-8pm EST. Cheers! ~Alexis
Written by a customer while visiting frigidaire.com