Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
Beware
on July 2, 2020
Posted by: azrk8
[This review was collected as part of a promotion.] We purchased the fridge 2 1/2 years ago. Way too soon to have the fridge go out, requiring an extensive repair. The factory repairman came out 5 weeks ago and still can't get 1 of the 3 parts needed to do the repair. They are saying it could be months before the part comes in. Meanwhile we are stuck without a fridge and are living out of coolers. Would not recommend going with this brand.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 14, 2020
Hello, azrk8!
We apologize for any matters you have experienced due to the refrigerator not working properly. We were able to see your concerns were addressed. Please reach back out to us if you need further assistance.
Bianca
We apologize for any matters you have experienced due to the refrigerator not working properly. We were able to see your concerns were addressed. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn't Cool
on July 14, 2020
Posted by: patmns
[This review was collected as part of a promotion.] The fridge will not stay cool. It is averaging over 40 degrees. Major disappointment since we designed the space around this model (which is unusually shorty compared to other built in refrigerators). Now if I want to buy a different brand, I will have to have the cabinets above remodeled. Given that this product is only a couple of years old, it should not already be failing. Looking at the reviews, it looks like this model is a major black eye for Frigidaire. I see they have an all new model coming out in October / November 2020, but who would want to invest in that product if this one was such a failure.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 28, 2020
Hello, patmns!
We are not pleased to learn you are having issues with the refrigerator. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
We are not pleased to learn you are having issues with the refrigerator. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Absolutely DO NOT BUY this refrigerator
on August 17, 2020
Posted by: Dan131313
Several have left the same comments and they are absolutely true. We had ours for 3 years and it began leaking freon and will not cool. They clearly have a problem with this fridge and have discontinued this model even though they have commented on this site that this is not the case. A quick call to your appliance store and you can verify these are no longer avail. with new model coming out next year. I called their help center, after 1 hour wait they can do nothing because it is over a year. Big surprise and why I did not want to call in the first place but knew this would be their response to my post. DO NOT BUY!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 4, 2020
Hi, Walter 12345!
Thank you for your feedback. We are sorry to hear of the refrigerator not cooling. Your feedback of the refrigerator cooling issue is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your feedback. We are sorry to hear of the refrigerator not cooling. Your feedback of the refrigerator cooling issue is certainly valuable to us as we ensure continuous improvement in our products. Should you need further assistance, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
POOR SERVICE
on June 15, 2020
Posted by: sadcustomerstill
i bought this refrigerator and it has a major failure and a new compressor and evaporator was installed. this lasted 3 days and it is not cooling once again. I have called multiple times and have been treated very poorly by customer service. I have asked for a supervisor many times and none available. at one point i was told that a supervisor would call me back within 24-48 hrs that has never happened . Its to bad that such a big company doesn't care about their customers
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 22, 2020
Hello, sadcustomerstill!
Thank you for your feedback! We sincerely apologize for your experience with your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Thank you for your feedback! We sincerely apologize for your experience with your refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
It doesn't cool !
on July 14, 2020
Posted by: ddaversa
This fridge looks great, and has a lot of space. But that's all the good I have to say about it. I've had mine for 2 years and I noticed my dairy kept going bad, despite the fridge displaying 4C. So I put my own thermostat in, and I noticed the temperature was actually at 8C -- the display was lying. It seemed to get worse with time, sometimes the temperature would reach 12C. All my food kept going bad. So I did a manual defrost (48 hrs off), and now that I turned it back on, I'm still stuck at around 7C -- the fridge simply refuses to cool below that. This time though, the display is actually saying 7, so it's not lying about the temperature anymore. I'm not sure what's going on, but to have a brand new fridge (that cost a lot of money) behave like this after only two years, I absolutely cannot recommend it to anyone. Judging by what I've read online, I'm also not the only one with such a problem.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 28, 2020
Hi, ddaversa!
I’m not pleased to learn you are experiencing issues with your refrigerator. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
I’m not pleased to learn you are experiencing issues with your refrigerator. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, feel free to reach out to us so we can see if there are any options available. The best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Has great features.........but compresser went out
on August 25, 2020
Posted by: no repair man
[This review was collected as part of a promotion.] owend 9 months and compresser out have waited 2 weeks to have looked at now 3 more weeks for parts. very dissapointed, how do you deal this long without a fridge.
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 28, 2020
Hello no repair man! Thanks you for your feedback. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. I see that you have reached out and a supervisor has been in contact with you regarding this issue. If you are still waiting on a resolution, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Compressor went in 14 months
on September 29, 2020
Posted by: roger wb
While this system looks nice its pretty much garbage. The drawers and shelves are the same kind you would see in a 399 unit. Cheap plastic that cracks easily. Mine refrigerator portion of the combo just died. I have an extended warranty but will need a new fridge and its now discontinued. Looks like the model replacing it is not the same size either. They suck and you can't call them because no one answers because of covid. Worst company ever they build crap.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, October 19, 2020
Hello, roger wb!
Thank you for your review. We are sorry to hear of the issues with the refrigerator not cooling properly. We have reviewed and see that your concerns have been resolved through service. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your review. We are sorry to hear of the issues with the refrigerator not cooling properly. We have reviewed and see that your concerns have been resolved through service. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Everything Fails from these Guys
on May 17, 2020
Posted by: TimKras
I have a 3 year old Professional Refer. Won't hold temperature. Replace the temp sensor still not fixed. Warrantee is 1 year. Tell you how much they stand behind their products. Also, replace a microwave same years old and the whole circuit board failed. Again, worthless investment.... Don't buy anything from these guys.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 26, 2020
Hi, TimKras!
Thank you for sharing your experience. We're sorry to hear you're having temperature issues with your refrigerator! We will be happy to help with troubleshooting or repair recommendations. Please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear you're having temperature issues with your refrigerator! We will be happy to help with troubleshooting or repair recommendations. Please feel free to reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com