Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
Fridge Failed after 3 years
on May 28, 2019
Posted by: Kaitdev
from Ontario Canada
Our fridge went after 3 years and since it was out of warranty we had to pay for all the parts for repair. Very disappointing to say the least. Save your money and buy a different model.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, June 7, 2019
Hi, Kaitdev.
I appreciate you for dropping in and sharing your experience.
I feel awful to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I am sorry about the experience you have encountered recently with your appliance.
As we cannot allocate what issues will arise in the future, we do recommend having an extended service agreement to guard against any unusual problems that may occur outside of warranty beyond usual wear/tear and to alleviate any out of pocket expenses.
Thank you for your business, and we will be happy to use your experience for future reference.
Should you need us, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
I appreciate you for dropping in and sharing your experience.
I feel awful to learn your fridge has not performed as expected.
Though no manufacturer can guarantee against repairs or service visit with any of their models, I am sorry about the experience you have encountered recently with your appliance.
As we cannot allocate what issues will arise in the future, we do recommend having an extended service agreement to guard against any unusual problems that may occur outside of warranty beyond usual wear/tear and to alleviate any out of pocket expenses.
Thank you for your business, and we will be happy to use your experience for future reference.
Should you need us, we can be reached at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freon issues after just 2 years
on January 20, 2020
Posted by: fmds
[This review was collected as part of a promotion.] I have this for 2 years now and at first I noticed everything freezing - I called appliance repair and they said it had a freon leak - very costly to repair and not guaranteed to fix issue. at this point although temp is set to 38 the temp is hovering around 45-50 degrees. For such a costly piece - 2 years is a very short life.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, January 22, 2020
Hi, Fmds!
Thank you for sharing your experience! We're sorry to hear your refrigerator has been having this kind of issue so soon! We would be happy to see how we can help with a resolution. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience! We're sorry to hear your refrigerator has been having this kind of issue so soon! We would be happy to see how we can help with a resolution. Please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Disappointed
on December 2, 2019
Posted by: 12Giuseppe
[This review was collected as part of a promotion.] Purchased the side by side refrigerator/ freezer combo for our newly remodeled kitchen. Refrigerator stop working in less than two years ago. So disappointed
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, December 3, 2019
Hello 12Giuseppe,
Thank you for taking the time to share your important feedback. We do apologize for any grief you have experienced. If you have not already made a plan to have the appliance restored, we would like to assist.
If needed, please reach out to our team. Our Live Chat Team is available on Frigidaire.com or you may call our Customer Care Center at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Thank you for taking the time to share your important feedback. We do apologize for any grief you have experienced. If you have not already made a plan to have the appliance restored, we would like to assist.
If needed, please reach out to our team. Our Live Chat Team is available on Frigidaire.com or you may call our Customer Care Center at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great idea! Bad quality
on November 21, 2019
Posted by: Jean316
Great idea of all fridge, no freezer! Poor quality in this model. Always leaks and door alarm goes off for no reason, seems to be faulty alarm plugin and on 3rd alarm part in under 2 yrs. Tried several service companies - all say we just got a bad model. Very disappointed.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, November 25, 2019
Hello, Jean316.
Thank you for sharing your feedback. Your feedback helps us get better. As our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for sharing your feedback. Your feedback helps us get better. As our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Sounds like a car is running in the kitchen
on December 21, 2019
Posted by: ItsTooLoud
[This review was collected as part of a promotion.] I’ve had the fridge and freezer combo for 3 months now. It’s so incredibly loud and the fan is on all the time. When the unit is not cooling it’s amazing, but because it’s on 90% of the time it has ruined the peace and quite that I previously enjoyed. Now I’m stuck with a unit that is obnoxious loud in the most important part of our home. I’ve had a repair man come out 3 times and each time he found a new problem to repair. Still the same issue. Never buy this product if you’re sensitive to sound. It’s horrible.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, December 24, 2019
Hello, Valued Consumer.
Thank you for taking a moment to share your experience with us.
I’m bummed out to learn about some of the hiccups you have experienced with your fridge.
Modern appliances have increased storage capacity and more stable temperatures, which requires a high-efficiency compressor. Thanks to recent improvements in insulation and compressors, today's refrigerators use much less energy than older models. Most of the current model fridges are designed to save energy. These units are equipped with low energy consumption fans and compressors, so they may run a lot more; which is normal.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thank you for taking a moment to share your experience with us.
I’m bummed out to learn about some of the hiccups you have experienced with your fridge.
Modern appliances have increased storage capacity and more stable temperatures, which requires a high-efficiency compressor. Thanks to recent improvements in insulation and compressors, today's refrigerators use much less energy than older models. Most of the current model fridges are designed to save energy. These units are equipped with low energy consumption fans and compressors, so they may run a lot more; which is normal.
I would like to gather more details about your experience. Please be on the lookout for an email from us.
For any immediate assistance, you can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy
on January 25, 2020
Posted by: Atsmith
After 27 months, this unit has a leak in the cooling system that can"t be located. It is in a builtin applacation so to recharge both ref and freezer have to be pulled, #verycostly. I'm in the process of replacing and not happy but no other choice. I know this happens. My advice is get a 5 year warranty.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 28, 2020
Hello Atsmith.
We deeply regret to learn that you are having this trouble with your refrigerator. This is certainly not the experience we would wish for any consumer. We would be interested to learn more about your experience as we were unable to locate your records using the email address provided.
At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
We deeply regret to learn that you are having this trouble with your refrigerator. This is certainly not the experience we would wish for any consumer. We would be interested to learn more about your experience as we were unable to locate your records using the email address provided.
At your convenience, please contact our customer service via Live Chat Team at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Beautiful fridge
on October 31, 2020
Posted by: Anonymous
[This review was collected as part of a promotion.] Bought a new house with this fridge installed already. Went out in 10 months and wouldn’t cool lower than 56degrees. Waiting for Frigidaire to repair, we’ll see.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 9, 2020
Hello, JoJo!
Sorry to learn the refrigerator stopped working. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Sorry to learn the refrigerator stopped working. If the service visit doesn’t resolve the issue, please reach back out to us for assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Refrigerator won't stay cold-so frustrated!!
on April 12, 2017
Posted by: Amylf
from Tulsa, OK, United States
Having similar issues as other reviewers. Bought these for the look of a sleek, professional set fridge/freezer when we built our house 4 years ago. Replaced the relay and control board..so far..but still not maintaining a temperature below 50 degrees. After seeing these reviews, regret the purchase and would have a hard time recommending them to anyone. No issues with freezer, but worried it might be next. We've been living out of a mini-frig for weeks, and that is unacceptable for the price paid for these "professional" appliances.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 14, 2017
Oh no! Amylf, I hate to hear that your refrigerator is not cooling. I apologize for any frustration this may have caused to you and your family. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. If service has been out to assess your appliance, please reconnect with us directly with the diagnosis, so we can discuss any available options. Please call Mon-Fri, 8a-8p or Saturday 9a-6p @ 877-435-3287 EST. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com