Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
Terrible quality
on July 28, 2019
Posted by: James215
I have lost a count on how many times it has been repaired. Works for few months and then temp goes to above fifty. Slow leak in the evaporator, rust around door hinge. I would replace the whole unit but after reading so many negative reviews with people having same problems with newer units, I do not know what to do.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, July 30, 2019
Hi, James215!
Thank you for sharing your experience. We are sorry to hear you have endured multiple repairs in the refrigerator's lifetime! We would be happy to assist you with resolution options. Please give us a call at at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience so we ca help!
Best,
Ashton
Thank you for sharing your experience. We are sorry to hear you have endured multiple repairs in the refrigerator's lifetime! We would be happy to assist you with resolution options. Please give us a call at at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience so we ca help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
awful
on July 29, 2019
Posted by: stmary36
[This review was collected as part of a promotion.] im so disappointed in this refrigerator i purchased this refrigerator for my home on the hopes it would last this was not the case i started having trouble 4 months and im still having trouble 3 years later which is ridiculous DO NOT PURCHASE THIS PARTICULAR MODEL REFRIGERATOR ITS NOT WORTH IT ..
Response from frigidaire.comBy Online Outreach Specialist, July 31, 2019
Hey, stmary36! Thank you for taking the time to write to us. We're sorry to hear that your experience has not been positive.
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unhappy
on May 31, 2019
Posted by: SaraR
from Lubbock, TX
We've had this fridge since 2015. Freezer side seems to be ok, but the fridge side is out. I've had to replace the thermister in 2016, now the heat exchanger leaking refrigerant due to condensation and (evaporator tested positive for leak). Ugh! So unhappy with this.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, June 10, 2019
Hello SaraR. Thank you for taking the time to share your experience with us. I want to personally thank you for sharing your detailed quality feedback and your personal interactions with the appliance. We deeply regret to hear that your ownership thus far has not been satisfactory. This is absolutely not the experience we wish upon any of our consumers. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Quality Concern
on October 14, 2019
Posted by: Northwest12
[This review was collected as part of a promotion.] After only a few years the area around the interior drain is peeling. Service guy said the area will need to be re-painted or the unit will need to be replaced soon. Product should last more than a few years.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 16, 2019
Hi, Northwest12!
Thank you for sharing your experience! We're sorry to hear that you are having this issue with the drain. We did provide some part information for you when you contacted us by phone; please let us know if you need any further help!
Best,
Ashton
Thank you for sharing your experience! We're sorry to hear that you are having this issue with the drain. We did provide some part information for you when you contacted us by phone; please let us know if you need any further help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
This will be a lawsuit one day
on March 2, 2020
Posted by: Jamie B
This refrigerator has an uncoated evap coil that will fail as soon as the brief warranty expires. In a freezer the frost protects the coil from corrosion and other manufacturers coat the coil, in this application, to protect it but not Frigidaire. Mine is 4 years old and has gone through two, I would replace it but the custom cabinetry was built just for this machine. Do a Google search on this product, it is terrible.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, March 4, 2020
Hello Jamie B.
We are terribly disappointed to learn that you have not been satisfied with the overall performance of your refrigerator. Our team would be happy to review any additional comments that you may need to discuss.
Should you need any assistance in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
We are terribly disappointed to learn that you have not been satisfied with the overall performance of your refrigerator. Our team would be happy to review any additional comments that you may need to discuss.
Should you need any assistance in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindest Regards, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Drip tray
on July 21, 2017
Posted by: LaurenToronto
from Toronto, ON, Canada
[This review was collected as part of a promotion.] It's a beautiful fridge but has the stupidest design flaw. In order to remove the drip tray you must remove all the contents from the fridge, tip it on its back; therefore dripping all the contents from the drip tray and unscrew it from the bottom!! We were unaware that milk spilled in my fridge, dripped down the drip drain into the tray and has been rotting there. My entire house smells like death, we isolated the problem and can't remove the tray because it's screwed in there. Who was the brains behind that??
I would recommend this to a friend!
Response from frigidaire.comBy Courtney , Online Outreach Specialist, September 28, 2017
Oh no, LaurenToronto! I hate to hear that this has happened. I have forwarded your concerns to our product specialists, who I'm sure will find value in your concern. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Unreliable
on October 23, 2019
Posted by: Rskeith123
Mine is less than three years old and already have significant repair required to replace the coil. Worst refrigerator I have ever owned. Will never buy this brand again.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 24, 2019
Hi, Rskeith!
Thank you for sharing your experience. We're sorry to hear that your refrigerator has required repairs outside of the first year warranty! If you have any further concerns, please feel free to give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can determine how we can help!
Best,
Ashton
Thank you for sharing your experience. We're sorry to hear that your refrigerator has required repairs outside of the first year warranty! If you have any further concerns, please feel free to give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can determine how we can help!
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on February 24, 2020
Posted by: Edward69
Totally unhappy and was articulate and clear as to why. It was so pointed that Frigidaire removed it. This is my second review. So, I give it 1 star because zero and negative stars weren't options.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 26, 2020
Hello, Edward69.
I do apologize for your experience not only with your refrigerator but with your feedback as well. Please know our reviews are monitored through a third party, to ensure the content presented meets the guidelines. I apologize again for your experience and we are here to assist you the best we can.
Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
I do apologize for your experience not only with your refrigerator but with your feedback as well. Please know our reviews are monitored through a third party, to ensure the content presented meets the guidelines. I apologize again for your experience and we are here to assist you the best we can.
Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com