Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
2
Poor appliance!
on March 24, 2019
Posted by: Beavertoncustomer
from Beaverton
Bought it just a few months, low quality appear a lot of things. Noisy, very heavy door to open, drawers run out every time door opened...
Unhappy with these!
Unhappy with these!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Representative, March 26, 2019
Hi, Beavertoncustomer.
Thank you for stopping by and making us aware of your recent experience.
I am bummed out to hear you are not happy with the performance and design of your refrigerator.
Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
I recommend checking to see if your fridge is on a leveled surface. An unleveled surface may affect the door opening/closing.
I hope this helps.
If the above suggestions prove ineffective, please contact us directly at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
We appreciate your feedback and the continuing support of our Frigidaire Brand.
– Best Regards, Derrick
Thank you for stopping by and making us aware of your recent experience.
I am bummed out to hear you are not happy with the performance and design of your refrigerator.
Your new, high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable.
Did you know? Today’s compressors run much faster than in the past. Your compressor may have a high-pitched hum or pulsating sound.
I recommend checking to see if your fridge is on a leveled surface. An unleveled surface may affect the door opening/closing.
I hope this helps.
If the above suggestions prove ineffective, please contact us directly at 888 203 1389; Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
We appreciate your feedback and the continuing support of our Frigidaire Brand.
– Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Problems before 1 year
on July 19, 2019
Posted by: Denissb
from South America
Bought a pair Freezer Refrigerator less than a year ago and few day ago everything in the refrigerator started to freeze tried adjusting the thermostat but no change any suggestions .
At the same time I bought a pair of washer and dryer and a gas range spent a lot of money and in this short time have had problems with all of the units was able to solve the problems with the washer and dryer but have not been able to get the oven fixed on the range fortunately we don't have much use for the oven.
At the same time I bought a pair of washer and dryer and a gas range spent a lot of money and in this short time have had problems with all of the units was able to solve the problems with the washer and dryer but have not been able to get the oven fixed on the range fortunately we don't have much use for the oven.
No, I would not recommend this to a friend.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 23, 2019
Hi. Denissb.
We understand your experience has been less than great. We will be happy to assist with your appliances. Please check your air vents in the refrigerator to ensure they are clear and air can flow freely through the refrigerator. Please check your email for more information. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
We understand your experience has been less than great. We will be happy to assist with your appliances. Please check your air vents in the refrigerator to ensure they are clear and air can flow freely through the refrigerator. Please check your email for more information. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
So very dissaponted in the quality and longevity
on December 31, 2019
Posted by: Dave 66215
Too many people write reviews during the honeymoon phase after purchase. Consider yourself fortunate if a breakdown happens during the warranty period. We like many others fell in love with the clean sleek appaerance of the set. We made the colossal mistake of designing a kitchen around these built-in's. Now we either have to buy another expensive fridge that only lasted us 4 years or redesign the space. Our matching set was purchased along with the trim kit for many many thousands 3 years ago. At the 3 year point it began freezing liquids in the refrigerator. That cost us several hundred dollars for a new electronic control unit. Fast forward 3 months and now the refrigerator won't cool below 52 degrees. That is caused by a leaking coolant line which will ultimately cause this refrigerator to end up in the city's recycling truck. So very disappointed in the quality of the fridge we purchased. A very expensive lesson learned.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, January 7, 2020
Hello, Dave 66215.
Thanks for sharing your experience with us.
I’m disappointed to learn your fridge didn’t perform as expected. Rest assured, we make every effort to manufacture quality products.
We’re sorry to see you leave us and hope you will reconsider us in the future.
Regards-
Derrick
Thanks for sharing your experience with us.
I’m disappointed to learn your fridge didn’t perform as expected. Rest assured, we make every effort to manufacture quality products.
We’re sorry to see you leave us and hope you will reconsider us in the future.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
It’s ok
on January 26, 2020
Posted by: NotJuneCleaver
[This review was collected as part of a promotion.] We purchased this item last year. They replace our old Frigidaire French door unit. We purchased the matching freezer, too. The unit is beautiful, and we receive lots of compliments about the exterior appearance. The unit has plenty of storage. The unit fan is loud. The companion freezer fan is even louder. If you don’t mind the sound of a muted jet plane running 16-20 hours per day, and enjoy the look of the units go ahead and purchase this refrigerator.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , January 30, 2020
Hello NotJuneCleaver! We are grateful for your feedback. Your high-efficiency refrigerator may introduce unfamiliar sounds. These sounds normally indicate your refrigerator is operating correctly. Some surfaces on floors, walls, and kitchen cabinets may make these sounds more noticeable. You can locate more information about all the sounds you may encounter in your Use and Care Guide. I have included a link below.
ftp://ftp.electrolux-na.com/ProdInfo_PDF/StCloud/A01060802en.pdf
If you feel that this noise is not normal, please contact us directly so that we can assist with getting your unit a diagnosis. Live chat with us online or call into our Customer Engagement Center at 1 (800) 374-4432. We are ready for you, Monday through Friday 8:30 am to 8 pm EST. ~Keyanna
ftp://ftp.electrolux-na.com/ProdInfo_PDF/StCloud/A01060802en.pdf
If you feel that this noise is not normal, please contact us directly so that we can assist with getting your unit a diagnosis. Live chat with us online or call into our Customer Engagement Center at 1 (800) 374-4432. We are ready for you, Monday through Friday 8:30 am to 8 pm EST. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
2
Love this fridge
on May 2, 2020
Posted by: Jen9876
[This review was collected as part of a promotion.] We love this fridge paired with the single door freezer. Unfortunately we are replacing it after only 4 years (compressor went out!) hoping for better luck this time.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , May 6, 2020
Hi, Jen9876!
We appreciate you taking the time out to share your experience with us. We understand that your refrigerator is not working as designed and would like to look more into this matter for you.
At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We appreciate you taking the time out to share your experience with us. We understand that your refrigerator is not working as designed and would like to look more into this matter for you.
At your convenience, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great look , Poor warranty.
on August 1, 2018
Posted by: NateSmith
from Phoenix, AZ
Purchased the single door fridge/ freezer for our new kitchen. Looks great, lots of storage, unfortunately in less than 2 years the refrigerator stopped cooling. Frigidaire warranty is 1 year, so the leaking evaporator is I guess on me. Disappointing.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 13, 2018
Hi NateSmith!
We apologize for your experience with your refrigerator and any inconvenience it may have caused.
So that we are able to investigate your concerns and assist you with any concerns, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
We apologize for your experience with your refrigerator and any inconvenience it may have caused.
So that we are able to investigate your concerns and assist you with any concerns, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
VERY LOUD!!!
on December 2, 2019
Posted by: Danieltl
I can hear the compressor starting up from the other side of my 4500 sq ft house. There is a cracking noise whenever we open the doors too.
Response from frigidaire.comBy Briana, Online Outreach Specialist, December 3, 2019
Hello, Danieltl! Thank you for your feedback! . With your new appliance, modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound. These are all normal sounds and soon will become familiar to you. The sounds indicate your appliance is operating as designed. Hard surfaces, such as vinyl or wood floors, walls, and kitchen cabinets may make sounds more noticeable. If you have any questions, comments or concerns, please feel free to chat with us online or contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Hard to open
on August 18, 2020
Posted by: Brisk
[This review was collected as part of a promotion.] My back hurts every time I try to open this. And when it does open it swings toward the cabinet to the right of it and catches on a hinge, making it hard to close.
I like the dimensions of the product.
I like the dimensions of the product.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, September 4, 2020
Hello, Brisk!
Thank you for your feedback. We are glad to know that the freezer is working well, except for your concerns with the door being hard to open. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for your feedback. We are glad to know that the freezer is working well, except for your concerns with the door being hard to open. Your feedback is certainly valuable to us as we ensure continuous improvement in our products. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com