Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
Beyond BAD!!!! Read this...
on July 5, 2016
Posted by: So Mad
from Heartland
Refrigerator went out on this Professional Set after only 5 years and there is only one possible replacement. But guess what, the handle has been totally redesigned with a different shape and color. So now the big, professional set looks anything but professional and the ONLY way to make them look alike is to buy a new freezer, too! Tired of shoddy parts and expensive throw-away appliances.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
do not buy
on January 20, 2019
Posted by: shannelle
from rockland, ny
[This review was collected as part of a promotion.] this fridge makes lots of noise. the plastic parts broke a few months after the purchase and there are only 2 ppl in the house who use this fridge, no kids.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, January 22, 2019
Thank you for taking the time to share your refrigerator experience, shannelle. I recommend reviewing your Owner's Manual (page 18) for your refrigerator's normal operating sounds. The manual can also be located on our website at ftp://ftp.electrolux-na.com/ProdInfo_PDF/StCloud/A01060802en.pdf. I hope this information is helpful. Please feel free to reconnect with us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST should you have any other questions. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
REFRIGERATOR REVIEW
on April 30, 2019
Posted by: CRBEARFAN
from CEDAR RAPIDS, IOWA
BAD EXPERIENCE WITH THIS FRIGIDAIRE FREEZERLESS REFRIGERATOR.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 1, 2019
Hi, CRBEARFAN.
We appreciate your review and rating.
I am bummed out to hear your fridge has not performed as expected.
Our Frigidaire Professional Series Appliances are designed for residential usage to ensure you are getting the best optimal performance from our units.
In reviewing your account, I do show a Customer Care Specialist has provided you with a list of service providers in your area to assist with restoring your fridge.
Should you need any further assistance, feel free to contact us at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
We appreciate your review and rating.
I am bummed out to hear your fridge has not performed as expected.
Our Frigidaire Professional Series Appliances are designed for residential usage to ensure you are getting the best optimal performance from our units.
In reviewing your account, I do show a Customer Care Specialist has provided you with a list of service providers in your area to assist with restoring your fridge.
Should you need any further assistance, feel free to contact us at 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Best Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Horrible
on August 26, 2020
Posted by: jas127
[This review was collected as part of a promotion.] the temperature is unstable, one day everything freezes next its all sweating. Spring on the door broke as well. It's not even a year old. The large space it great just wish it worked better.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, September 30, 2020
Hello, Jas127. I am so sorry to hear about the door issue causing the temperature fluctuations! Thank you so much for giving us the chance to make this right with the repairs. If you need any updates or assistance with the repair process, don’t hesitate to join us at our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST or via our Live Chat support on the website. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
2
Too shallow!
on February 15, 2017
Posted by: AlRan
from Auburn, WA, United States
Picked out this chef's package as an upgrade to my new house. Seen it in a model home and fell in love with it. Didn't bother to check the depth. Looks big from the outside but holds much less than expected. Very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 22, 2017
Oh no, AlRan! I am sorry to hear you are not happy with your refrigerator purchase. Your model is the largest all refrigerator we offer, and has the adjustable Spacepro™ shelving and door bins, to let you optimize space to suit your needs (pages 13-14 in your Owner’s Manual). Should you have any questions, please reconnect by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287 for assistance. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Does the job but NOT highly recommended
on June 23, 2020
Posted by: Meldova
[This review was collected as part of a promotion.] I order this fridge with the freezer. I am not terribly happy with the quality of Frigidaire to be honest. There are VERY expensive items and for the price, they shouldn't be as loud as they are. This fridge isn't as bad as the comparative freezer - but it is fairly loud! It keeps the food properly cooled, plenty of space and storage and works "normal" aside from the noise is a rather annoyance.
If you were to purchase this WITH the joint freezer - DO NOT!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 7, 2020
Hello, Meldova!
Thanks for your feedback. We are pleased to know the refrigerator is working well for you except for your concerns about the unit being loud. The unit will produce sounds doing operation. Some surfaces on floors, walls, kitchen cabinets, or open kitchen plans may make these sounds more noticeable. I will be sure to pass on your concerns to our design and engineering teams. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for your feedback. We are pleased to know the refrigerator is working well for you except for your concerns about the unit being loud. The unit will produce sounds doing operation. Some surfaces on floors, walls, kitchen cabinets, or open kitchen plans may make these sounds more noticeable. I will be sure to pass on your concerns to our design and engineering teams. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Great design - questionable quality
on August 22, 2015
Posted by: Ryan C
from Spring, Tx
I have had my Frigidaire full freezer and refrigerator for about two months now. The style, built-in look with trim kit, and pricing (compared to true built-ins) is great! I am a bit nervous about the long term reliability. After three days of use the lights went out in the refrigerator. Soon after a small puddle came from under the fridge. Additional insulation was required underneath to prevent condensation from forming and dripping (near condenser lines) and lighting control board was replaced. Initial repairs have me worried about the long term reliability.
I would recommend this to a friend!
Response from frigidaire.comBy Derrick , Online Outreach Representative , September 6, 2015
Hi, Ryan C! Thank you for taking a moment to share your thoughts and concerns on your new Frigidaire Professional All Refrigerator. We appreciate your comments and for purchasing a Frigidaire appliance. I’m confident our authorized service provider has resolved your leakage issue based on the intensive repair training all our service providers receive. Please reconnect with us directly with any additional questions or concerns. Thanks again, for choosing the Frigidaire Brand family. –Best Regards
Written by a customer while visiting frigidaire.com
Customer Rating
1
over cooling
on May 11, 2016
Posted by: cruzYrich
from Bayamón, Puerto Rico
just got a brand new all refrigerator and it froze up all my food whats going on the temp inside reeds like 80 F when its all ready at freezing temp.'
ans i just returns a electrolux all refrigerator that did the same thing dont know4 whats going on its brand new :(
ans i just returns a electrolux all refrigerator that did the same thing dont know4 whats going on its brand new :(
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, May 19, 2016
Hey cruzYrich, I hate to hear that your having trouble with your refrigerator cooling properly. Something that you might want to try is turn off the breaker to your refrigerator for about 10-15 minutes and then turn the power back on. This will initiate a fresh start up. If this does not seem to correct your concern, please feel free to contact our customer service for Puerto Rico at 1-787-7692827. Hope this helps resolve your concern! -Best regards, Jennifer
Written by a customer while visiting frigidaire.com