Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
Product not available
on February 4, 2020
Posted by: Michelle 5555
I planned my whole kitchen around these appliances and had custom cabinets made to fit this large double unit, only to told by my retailer this morning that this unit is no longer available and they don't know when it will be available. I was told by Fridgidaire live chat that this appliance was only out of stock until the end of this month. When pressed as to why my retailer would tell me this, I was finally told that indeed this product is not available and no date when it might be available. This is a HUGE problem for me. Get your act together fridgidaire and take this product off your website so you don't mess up anyone else's kitchen.
Response from frigidaire.comBy Online Outreach Specialist, February 5, 2020
Oh no, Michelle 5555! We're sorry to hear that you had to experience this.
We'd be happy to take your feedback into consideration for this model and be sure to update our information on our website.
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. ~Courtney
We'd be happy to take your feedback into consideration for this model and be sure to update our information on our website.
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. ~Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
Looks better than it performs
on August 11, 2016
Posted by: Chaggerty225
from Clarks Summit, PA, United States
Although its a stellar look, this fridge is average. We had a Freon leak that basically was impossible to find and required us to replace the fridge portion. I'm waiting for the freezer to do the same.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Lemon!!!!!
on July 18, 2020
Posted by: Lemonjasoer982
Beware. 6 months in the compressor leaked All it’s Freon. Do we have a class action???? They know this!!!!!! That’s why we all are having this issue and they have already discontinued this model after the 6 months from when we just bought this!!!!!!!! Lawyer out there?
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 19, 2020
Hi, Lemonjasoer982!
I’m not pleased to learn you are having issues with the refrigerator. We would love to make sure your concerns are addressed however, based on the information provided I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
I’m not pleased to learn you are having issues with the refrigerator. We would love to make sure your concerns are addressed however, based on the information provided I couldn’t locate any contact with us pertaining to your concerns. If you are still in need of assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
not working
on December 9, 2015
Posted by: liz4tec
from Centerton, AR, United States
I bought this less than a month ago and it has never worked properly, freezes everything. Having a second service call. Keeping my fingers crossed!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Theresa, Online Outreach Specialist, December 22, 2015
Good Afternoon liz4tec! I am confident our authorized service provider will have you up and running soon! Please feel free to contact us directly should you have any additional questions. -Kind Regards, Theresa
Written by a customer while visiting frigidaire.com
Customer Rating
5
Will never go back to a combo Refrigiator again!
on April 28, 2015
Posted by: Pro1sbaby
from AZ, United States
I have owned the seperate units since 2007. Love Love Love them!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Water dispenser???
on May 5, 2020
Posted by: Schmedly76
[This review was collected as part of a promotion.] Hi I’m about to purchase this for our new construction but i wanted to see if the fridge had any sort of filtered water dispenser?
Written by a customer while visiting frigidaire.com
Customer Rating
3
Doors puckered from the inside over the 1st yr- quality of refr/freezer is good
on July 5, 2020
Posted by: KayHabr
We designed the kitchen to accommodate this larger refrigerator and freezer. Upon installation it was perfect. Over the next 6mo as the house/seasonal temps changed, so did the appearance of the doors, puckers/ripples developed. This originates from the inside as the exterior is perfectly flat; i was told by contractors that the pucker marks look to be locations where the stainless adheres to the interior materials. It looks as if we've dented it multiple times; depending on the time of day/natural lighting, it looks from m'eh, to awful. From a qualify of refrigeration/freezing perspective- we've had no issues. Happy with the space, layout, etc. Some reviews note that it's noisy; we have not had this issue.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 17, 2020
Hello, KayHabr!
Thanks for taking the time to provide your feedback. We are pleased to know the refrigerator is working well for you. Please reach out to us if you need further assistance.
Bianca
Thanks for taking the time to provide your feedback. We are pleased to know the refrigerator is working well for you. Please reach out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Very Noisy Freezer
on April 13, 2016
Posted by: John123
from Suwanee, GA, United States
The look, finish and performance is OK, but is very very noisy. The refrigerator is not that noisy as the freezer. It is an unbearable, commercial appliance like noise.
Response from frigidaire.comBy Ciara , Digital Care Specialist, April 14, 2016
Hi John123,
I’m glad to hear you’re enjoying the look, finish and performance of your new appliance! Your refrigerator may be making sounds that may be unfamiliar to you but are all part of its normal operation. Common noises include the evaporator - which may sometimes make boiling or gurgling sounds. You may also notice the evaporator fan, which sounds like air being forced through the refrigerator.
If you feel sounds are outside of its normal operation, please feel free to reconnect with us at socialcare@frigidaire.com. Have a great day!
Ciara
I’m glad to hear you’re enjoying the look, finish and performance of your new appliance! Your refrigerator may be making sounds that may be unfamiliar to you but are all part of its normal operation. Common noises include the evaporator - which may sometimes make boiling or gurgling sounds. You may also notice the evaporator fan, which sounds like air being forced through the refrigerator.
If you feel sounds are outside of its normal operation, please feel free to reconnect with us at socialcare@frigidaire.com. Have a great day!
Ciara
Written by a customer while visiting frigidaire.com