Customer reviews from frigidaire.com
Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Average customer rating
4.3
(576 Reviews)
Rating breakdown 576 reviews
5 Stars
388
4 Stars
104
3 Stars
21
2 Stars
12
1 Star
51
93%of customers recommend this product.
(
309 out of
333)
Customer Reviews for Frigidaire - Professional 18.6 Cu. Ft. Built-In Refrigerator
Customer Rating
1
Piece of work
on May 28, 2020
Posted by: Frozen Again
Well, this is my second review for the same refrigerator. It's almost a year old now. First it froze the food and burst the pop cans, temp was set at 37. They changed the controller. Then it stayed at 45 degrees. They changed the coil and controller on 4/29/2020 and it worked until yesterday when it froze the food again and burst water bottles this time. They actually look pretty cool with the frozen stream sticking out the top of the bottle, but I thought I bought a fridge? I looked for my last review I did around 4/27/2020 and its gone. Interesting. Bunch of reviews but most are incentivised. What ever happened to Frigidaire? A 4.2 rating? I think not. This will be the 4th controller put in this fridge in less than a year. The freezer is right next to it and has worked fine.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 5, 2020
Hello Frozen Again,
Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire all-refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm.
Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire all-refrigerator. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We have contacted you directly via email regarding your concerns. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Way too noisy - don't buy!
on June 20, 2020
Posted by: Kilgore
We moved into a newly constructed house and this frig was part of the professional package. The noise is absolutely terrible. We had an appliance technician that was responsbile for Frigidaire come out to check it. He had a couple of ideas of what the problem could be but was concerned about the compressor. From what we understood, he called into Frigidaire for approval of the repair and was turned down. I called the Customer Service for Frigidaire and was told we could get a second opinion from a different repair company and we would have to pay the service call. What good would that do if Frigidaire refuses to stand behind their products???? Very frustrating...
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 30, 2020
Hello, Kilgore!
Thanks for bringing your concerns to our attention. We are not pleased to hear about your experience with the refrigerator. We would love to make sure you are being properly assisted, be on the lookout for an email from us shortly.
Bianca
Thanks for bringing your concerns to our attention. We are not pleased to hear about your experience with the refrigerator. We would love to make sure you are being properly assisted, be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Questionable quality? No quality.
on July 28, 2020
Posted by: erikt
We've owned two, and neither made it more than 3 years. They started making ice. The first had a freon leak and with the 1 year warranty on the compressor(!!) we replaced it hoping we were unlucky. Now we're having exactly the same problem. With the unusual size and no replacement on the market as far as I can tell, we're at a loss for what to do.
Other than never buy Electrolux.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 15, 2020
Hello, erikt!
I’m sorry to learn about your experiences with the refrigerators. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to reach out to us so we can see if there are any options available to assist. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
I’m sorry to learn about your experiences with the refrigerators. Based on the information provided, I couldn’t locate any contact with us pertaining to your concerns. If you still need assistance, please feel free to reach out to us so we can see if there are any options available to assist. You can chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Loved it....but
on August 9, 2020
Posted by: Mumof3
[This review was collected as part of a promotion.] I’ve had this refrigerator less than 2 years and it’s not cooling! When it worked it was great. Who makes a refrigerator that lasts less than two years? I just read about others with the same issue. If you do get this refrigerator get an extended warranty as the warranty is only for ONE year.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , August 29, 2020
Hello, Mumof3!
Sorry to hear about your issues with the refrigerator. We may have some options to assist with this matter. If you are still in need of assistance, please join us via chat at Frigidaire.com or you can contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Sorry to hear about your issues with the refrigerator. We may have some options to assist with this matter. If you are still in need of assistance, please join us via chat at Frigidaire.com or you can contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
From Bad to Worse!!!
on September 14, 2020
Posted by: Lindseyspice
Unfortunately there is not an option to leave a zero star review. I left a review previously about our fridge no longer maintaining the proper temperature (in less than a year). I called customer service and went through all their prompts and the automated system provided a service center in Illinois (I live in Idaho)... the system informed me there was nothing closer, really? Nothing between Illinois and Idaho?!?! I figured I must have entered my zip incorrectly. Nope. Tried again and same result. I selected the option to talk to a customer service rep and the automated service kindly informed me that they cannot take calls due to high call volume... Seriously?!?! I have tried calling for over a month now. Same result. I am baffled how a large, supposedly reputable company like this cannot provide basic customer service, or how I even get support at all. I guess it is a great way to avoid ever paying out on warranty claims... just wear the customer down until they give up. On the bright side, our freezer is still working well. Knowing what I know now, I would just say buyer beware. Look for a company that provides good customer service and that stands behind their product. If anything goes wrong, you are on your own.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 14, 2020
Hello, Lindseyspice! Thank you for your review. We are sorry to hear that you have not had the best experience. Our number one goal is customer service and your feedback will help us understand our strengths and identify areas for growth. We would be more than happy to see how we can assist. For further assistance, please contact us directly at socialcare@frigidaire.com. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Fantastic Setup - Wish It Would Cool
on April 21, 2020
Posted by: SamInDenver
I bought this refrigerator last August. It ran great for 6 months, but now I have had a rotation of Frigidaire / Electrolux / third party reps try to fix it to keep it cooling. Tomorrow will be the fourth attempt to repair. It ranges from 34 degrees to 53 degrees. I've also asked for a replacement to be delivered, but was rejected after another week with a warm fridge. I love the setup - just wish it would work.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, April 24, 2020
Hi, SamInDenver!
Thanks for sharing your experience. We're sorry for any in convenience! We will always attempt repairs first. Based on the notes on file, we were able to reach another resolution based on the latest diagnosis. If you have any questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience. We're sorry for any in convenience! We will always attempt repairs first. Based on the notes on file, we were able to reach another resolution based on the latest diagnosis. If you have any questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
never cooled from day of delivery
on April 10, 2020
Posted by: Sunrise set
[This review was collected as part of a promotion.] Bought this refrigerator and freezer set. Upon delivery, the refrigerator has never cooled. We contacted the warranty department who sent someone out to look at it. He stated that he was going to order a computer panel and a new door, because once it arrived there was a very obvious ding in the door. Haven't heard from him since.
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 13, 2020
Hello,Sunrise set! Thank you for sharing your experience with us. We are sorry to hear that you haven't had a pleasant experience. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. We would like to look into this for you. We have sent you an email in order to do so. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
2
Quality Concerns
on September 13, 2020
Posted by: Jaksmadman
We installed our refrigerator less than a year ago along with the matching freezer and the trim kit. We love the look, but recently several food items started freezing, and now we are getting High Temp alerts. Despite setting the temp at 36, it is constantly sitting at 50-54?!?! I will update once we figure out what the issue is.
Written by a customer while visiting frigidaire.com