Customer reviews from frigidaire.com
Frigidaire - Professional Series 18.6 Cu. Ft. Frost-Free Upright Freezer - Stainless steel
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
350
4 Stars
95
3 Stars
20
2 Stars
15
1 Star
20
94%of customers recommend this product.
(
295 out of
313)
Customer Reviews for Frigidaire - Professional Series 18.6 Cu. Ft. Frost-Free Upright Freezer - Stainless steel
Customer Rating
4
Really like them !
on December 17, 2016
Posted by: Balance Seeker
from Florida, United States
[This review was collected as part of a promotion.] We purchased a combo set refrigerator/freezer about 6 weeks back. The 'look' is great in our kitchen. Freezer holding temp great. Refrigerator still being monitored for accuracy. Shelving and door storage is designed great. Lighting is excellent.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Everyone that comes over says WOW...
on January 18, 2017
Posted by: Cgarci5
from Umatilla, OR, United States
[This review was collected as part of a promotion.] Really like my units. Love the space and lighting.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful
on January 28, 2017
Posted by: Cwazy
from Waukesha, WI, United States
[This review was collected as part of a promotion.] We bought the entire Frigidaire Professional Series fof appliances for our new home construction project
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
it's huge!
on February 15, 2017
Posted by: Matt do it yourself guy
from Fleming Island
[This review was collected as part of a promotion.] we bought this 3 months ago as part of our kitchen remodel. We love the massive amount of storage space and the clean professional grade appearance on the front and interior.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on June 22, 2017
Posted by: Kevin5462
from Turtle Lake,WI
[This review was collected as part of a promotion.] Bought for our new home and is so convenient. we have the matched set fridge/freezer
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love it!!!!
on July 24, 2017
Posted by: Kitchen Gut and remodel
from SE Connecticut
[This review was collected as part of a promotion.] This is what sold me on the Professional series. Pros - I absolutely love this freezer and have the matching fridge. Mine are built in but love that they are separate units that could be at different places in the kitchen. The door seal is so strong sometimes it takes two hands to get it open. Love the interior lights - they are amazing bright and like how they dim. Cons - this was sold to me as a stainless steel fridge but is actually stainless over steel - I know this because a magnet will stick to it and will not stick to stainless (try it yourself). Also I get condensation on the outside of the freezer door when it's humid but not on the fridge door. I talked to customer support and was told this is normal. When I questioned whether it would rust the answer was " we would send you touch up paint" - you've got to be kidding! Also getting through to support took a long time
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Door handles are not changable
on October 18, 2019
Posted by: Jackie 47
[This review was collected as part of a promotion.] I bought the freezer/refrigerator set with the trim kit 5 years ago. The freezer had a sealed system leak and needs replace. The door handles on the current unit are completly different and are not changable to match the refrigerator. Therefore you have to replace both units to have a desirable look.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 21, 2019
Hello, Jackie. 47.
We apologize for this experience. We understand your concerns regarding your handles not being interchangeable. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. Should you need assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
We apologize for this experience. We understand your concerns regarding your handles not being interchangeable. As we strive to produce high-quality products and services for deserving consumers like you, we would like to assure you we capture all consumer feedback to enhance Frigidaire’s overall operations and quality. Again, we thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. Should you need assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Runs, Runs, Runs & Loud, Loud, Loud
on January 12, 2020
Posted by: llusche
Received and installed this freezer along with the matching refrigerator and trim kit in December 2019.
This is a beautiful set. Really looks amazing. I also love the layout and amount of storage. Exactly what I was hoping for.
However, there are 2 major issues, that many people have commented on here. The freezer runs ALL THE TIME, and it runs for a very long time each time. I would say that in the average hour, it is running for at least 30-40 minutes of that hour, at least 2-3 times an hour for 15+ minutes at a time. One night, I timed it, and it ran from 10pm-10:43pm, and no one had opened the freezer in over 4 hours. I'm tempted to record just how much energy it is drawing on a daily basis, because I can't imagine it is meeting the energy star label that it came with.
The other issue...it is LOUD!! It was noticeable for the first week or so, but over the course of the last month, I would say that it is progressively getting louder. If it only ran for 5 minutes at a time, this might be less irritating, but since it runs most of the day, it is really quite an annoyance.
Unfortunately, I did not consider these complaints as highly as I should have when considering this purchase. I have seen these units in 3 other homes and I believed that the complaints were a rare occurrence. Maybe I was just unlucky.
From what I can tell, there does not appear to be any real solution to these issues, but I would love to hear if someone complained and actually got a repair that corrected these problems.
If we can't solve the efficiency and noise problem, I would not recommend this unit to anyone. Just to high of a chance that it will drive you crazy.
This is a beautiful set. Really looks amazing. I also love the layout and amount of storage. Exactly what I was hoping for.
However, there are 2 major issues, that many people have commented on here. The freezer runs ALL THE TIME, and it runs for a very long time each time. I would say that in the average hour, it is running for at least 30-40 minutes of that hour, at least 2-3 times an hour for 15+ minutes at a time. One night, I timed it, and it ran from 10pm-10:43pm, and no one had opened the freezer in over 4 hours. I'm tempted to record just how much energy it is drawing on a daily basis, because I can't imagine it is meeting the energy star label that it came with.
The other issue...it is LOUD!! It was noticeable for the first week or so, but over the course of the last month, I would say that it is progressively getting louder. If it only ran for 5 minutes at a time, this might be less irritating, but since it runs most of the day, it is really quite an annoyance.
Unfortunately, I did not consider these complaints as highly as I should have when considering this purchase. I have seen these units in 3 other homes and I believed that the complaints were a rare occurrence. Maybe I was just unlucky.
From what I can tell, there does not appear to be any real solution to these issues, but I would love to hear if someone complained and actually got a repair that corrected these problems.
If we can't solve the efficiency and noise problem, I would not recommend this unit to anyone. Just to high of a chance that it will drive you crazy.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 16, 2020
Hello, Llusche.
Thank you for taking the time to share your feedback regarding your freezer. Upon reviewing the information for this freezer, this is not an energy star appliance. We’re so sorry that your experience did not match your expectations. We always aim to deliver a great experience. Thanks again for taking the time to bring this to our attention. We will use the feedback to make us better. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to share your feedback regarding your freezer. Upon reviewing the information for this freezer, this is not an energy star appliance. We’re so sorry that your experience did not match your expectations. We always aim to deliver a great experience. Thanks again for taking the time to bring this to our attention. We will use the feedback to make us better. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com