Customer reviews from frigidaire.com
Frigidaire - Professional Series 18.6 Cu. Ft. Frost-Free Upright Freezer - Stainless steel
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
350
4 Stars
95
3 Stars
20
2 Stars
15
1 Star
20
94%of customers recommend this product.
(
295 out of
313)
Customer Reviews for Frigidaire - Professional Series 18.6 Cu. Ft. Frost-Free Upright Freezer - Stainless steel
Customer Rating
5
Refrigerator and freezer combo
on April 17, 2020
Posted by: JUSMAX DISTRIBUTION LLC
[This review was collected as part of a promotion.] I am a kitchen and bathroom designer, I bought two pairs of the fridge and freezer combo a month ago it was easy to install and lived up to my expectations. But I should be aware that the skin off the refrigerator stainless steel skin bubbles up to make the surface of the door look uneven at the top and the refrigerators were louder than expected other than that it worked perfectly it vacuumed out the oxygen just like a subzero and it gives a great built-in finish looked I love the pair and I will still give it five stars because I understood the value.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy
on April 20, 2020
Posted by: DiDo
[This review was collected as part of a promotion.] We are dissappointed with how noisy the freezer is. Either the fan or the compressor is making excessive noise.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, April 23, 2020
Hello, Dido.
Thank you for sharing your feedback. I apologize your appliance is a bit noisy. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. Please know some surfaces on floors, walls, and kitchen cabinets may possibly make sounds more noticeable. We make every effort to manufacture quality products. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for sharing your feedback. I apologize your appliance is a bit noisy. We hear your voice and appreciate that you've taken your time to share your important quality and design feedback. Please know some surfaces on floors, walls, and kitchen cabinets may possibly make sounds more noticeable. We make every effort to manufacture quality products. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Great Freezer But Ice Maker Broken From Day 1
on May 14, 2020
Posted by: Russell10
[This review was collected as part of a promotion.] Moved into our brand new home and love the look of this fridge and freezer with trim. Unfortunately the ice maker has been broken from the start. To make matters worse, the warranty claim was processed and new part was received, however, Frigidaire is not allowed to remove the trim and freezer from the wall. So they can’t install unless I get the company that installed it back out to remove and then reinstall once the new part is replaced. This seems pretty ridiculous to go through on a brand new item. The trim pieces that need to be removed are Frigidaire parts and then the fridge / freezer needs to slide out. The two units are linked together and would require more than just myself to do. Not a great process or experience. Otherwise would be 5 stars.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, May 22, 2020
Hi, Russell10!
Thank you for sharing your experience. We're sorry for the snag in the repair process! Due to safety and liability concerns, our technicians are not permitted to disassemble any custom built-ins that are part of your home. We understand that this is an inconvenience and apologize for the delay. Please reach back out to us when the appliance is ready to continue repair! We are available by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We're sorry for the snag in the repair process! Due to safety and liability concerns, our technicians are not permitted to disassemble any custom built-ins that are part of your home. We understand that this is an inconvenience and apologize for the delay. Please reach back out to us when the appliance is ready to continue repair! We are available by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love the I can see everything
on May 15, 2020
Posted by: korjps
[This review was collected as part of a promotion.] This was a replacement for a much larger refrig/freezer Which I have been pleasantly surprised and just love it...I has a built in look and the glass shelves and drawer fronts make it so nice to see everything
Written by a customer while visiting frigidaire.com
Customer Rating
1
Way too noisy...
on June 3, 2020
Posted by: Kilgore
We bought our newly constructed house two months, it came with the appliances already installed. This freezer/refrigerator is annoying - it is way to noisy. When it turns on to cool, the whining starts and is really loud. So much so, that you can hear it in the adjoining laundry room. Since we have a great room situation, we can hear it in the living room area. We had a Frigidaire technician come out - basically he said SOL. He called the Technical Service Department and they told him that there was nothing they would do. So we are stuck. NOT HAPPY...
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 10, 2020
Hello, Kilgore!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire freezer. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Stopped working after 14 months TWICE
on June 7, 2020
Posted by: rhblmhb
Bought a brand new unit and it quit working after 14 months. Of course that is just outside of the warranty period so we were on our own to fix it. Had it repaired and two weeks later the freezer stopped working again. Looks great, but apparently we got a lemon.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, June 16, 2020
Hello, Rhblmhb!
Thanks for bringing your concerns to our attention. We are not pleased to hear about the issues you have experienced with the freezer. We would love to research any resolution options we may have available. Based on the information provided, I couldn’t locate an account for you. If you are still in need of assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for bringing your concerns to our attention. We are not pleased to hear about the issues you have experienced with the freezer. We would love to research any resolution options we may have available. Based on the information provided, I couldn’t locate an account for you. If you are still in need of assistance, please feel free to chat with us at frigidaire.com or contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful and efficient!
on June 10, 2020
Posted by: Brandon303
[This review was collected as part of a promotion.] We've had this freezer for a few months now and it is amazing! It runs so quiet and looks stunning.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Freezer unit works great Refrigerator crapped out
on June 10, 2020
Posted by: billwells63
[This review was collected as part of a promotion.] Bought the set of freezer and refrigerator with trim kit. It looks great and worked fine for 8 months then the fridge developed a leak and lost the freon. It was still under warranty and was fixed. Let's hope it keeps working. We purchased an extended 5 year warranty just in case.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, June 17, 2020
Hi, billwells63!
Thank you for your honest and fair review! We make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Thank you for your honest and fair review! We make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm. -Katrina
Written by a customer while visiting frigidaire.com