Customer reviews from frigidaire.com
Frigidaire - Professional Series 18.6 Cu. Ft. Frost-Free Upright Freezer - Stainless steel
Average customer rating
4.5
(500 Reviews)
Rating breakdown 500 reviews
5 Stars
350
4 Stars
95
3 Stars
20
2 Stars
15
1 Star
20
94%of customers recommend this product.
(
295 out of
313)
Customer Reviews for Frigidaire - Professional Series 18.6 Cu. Ft. Frost-Free Upright Freezer - Stainless steel
Customer Rating
1
Freezer ice maker valve struck open - kitchen ruin
on August 31, 2017
Posted by: AnnaMariePhD
from Tampa, FL, United States
[This review was collected as part of a promotion.] We have been in our brand new home for two years and purchased this intentionally because we heard good reviews. We have had to replace the ice maker valve and various other parts (under warranty the first year, extended warranty this year) . Woke up at 3am to an alarm in freezer...the ice maker valve had critical failure and leaked gallons and gallons of water into the freezer (which brought temperature down so alarm was triggered...but too late), which then pushed out onto our hardwood floors. It is terrible - entire kitchen floor has to be pulled, replaced, cabinets have to be pulled (on bottom), drywall was damaged - it is a nightmare 1) to have this happen, 2) to have it happen right outside of the manufacturer warranty and 3) to deal with this in our brand new home. So disappointed in this product.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Freezer dead on arrival
on January 28, 2018
Posted by: Bruce676
from Canada
Just received the fridge freezer combination yesterday. Nice looking units however that does not matter if they do not work on arrival. The fridge is working but the freezer heats up inside rather than cools. Now chasing what will be done. Does not feel right to pay this kind of money only to have a unit needing repair right out of the box.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, January 29, 2018
Hi Bruce!
We certainly apologize for your experience with your new purchase. In researching, we were unable to locate any recent contact or service request pertaining to your matter.
So that we are able to rectify your matter right away, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully- CiCi
We certainly apologize for your experience with your new purchase. In researching, we were unable to locate any recent contact or service request pertaining to your matter.
So that we are able to rectify your matter right away, please contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
2
Noisy fan—disappointed in purchase
on March 20, 2020
Posted by: JMM2
[This review was collected as part of a promotion.] This freezer is horribly noisy. We have had this model before, without the noise made by the fan. In our current freezer, the droning is relentless. We have had several service calls and one attempt to dampen the noise by adding a set of dampening pads (which, sadly, didn’t work as well as we hoped). Our first experience of ownership was great and I hate that a purchase of the same item 3 years later seems to show a cheaper quality of factory parts and little by way of help from the manufacturer.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, March 23, 2020
Hi, JMM2!
Thank you for sharing your experience. We're sorry that the noise level in your freezer has become bothersome! According to the information on file, the technicians did find that the noise was part of normal operations. We understand it may take some getting used to. If the noise increases in volume or you begin to notice unusual sounds that were not there previously, please reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Thank you for sharing your experience. We're sorry that the noise level in your freezer has become bothersome! According to the information on file, the technicians did find that the noise was part of normal operations. We understand it may take some getting used to. If the noise increases in volume or you begin to notice unusual sounds that were not there previously, please reach back out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on October 24, 2020
Posted by: Eruggles
[This review was collected as part of a promotion.] We’ve been using this freezer for about 2 months and really love it. It holds tons of food and nothing gets lost in the back since it’s counter depth. The only improvement I can think of is regarding the ice maker. It’s located on the top shelf and it makes it difficult to access for shorter people or just for a quick water bottle refill.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Well lit interior
on October 26, 2020
Posted by: quagmire
[This review was collected as part of a promotion.] We coupled the freezer with the companion refrigerator. Couldn't be happier
Written by a customer while visiting frigidaire.com
Customer Rating
4
works great!
on November 9, 2016
Posted by: juliespechouse
from Plantation, FL, United States
[This review was collected as part of a promotion.] my contractor had already purchased this model to sell my home as a spec home - you never know what you're going to get in that circumstance - but we love the fridge!
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Initial Impressions
on February 21, 2020
Posted by: Kitchen Dave
[This review was collected as part of a promotion.] We have yet installed this unit, however we have unboxed the unit and were blown away by the design, and the finishing quality of the unit is superb. Very excited to get this installed once the cabinets are in place!
Written by a customer while visiting frigidaire.com
Customer Rating
3
It freezes
on March 15, 2020
Posted by: vuemont
[This review was collected as part of a promotion.] Hello, I bought the set, fridge and freezer with our kitchen remodel. By the time they were installed we were 6 months into our 12 month warranty. Having now used them for 2 months we are finding more reasons why we should have purchased the higher end models. First, this freezer does not have a filter for the ice cubes that it makes. To install a filter, one must install a filter in the water line (to access from back of unit, or under the floor, or through a wall, or install a whole water supply filter). This is a huge bummer. Also, the ice cubes that are made tend to melt and create an ice block due to the freezer's no frost feature. A technician recommended the freezer be set at -1degree, but that still hasn't fixed the issue.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 17, 2020
Hi, vuemont.
Thank you for taking a moment to share your feedback with us. We’re excited you made our brand part of your household.
I’m disappointed to learn our model didn’t have some of the features you desired. Our Product Division takes these types of comments into account when planning future products.
I understand adjusting the temp didn’t prove effective with your ice cubes. We recommend adjusting the water valve attached to your ice maker.
We appreciate your feedback and for bringing this matter to our attention.
Should you need us or have any questions about your fridge, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thank you for taking a moment to share your feedback with us. We’re excited you made our brand part of your household.
I’m disappointed to learn our model didn’t have some of the features you desired. Our Product Division takes these types of comments into account when planning future products.
I understand adjusting the temp didn’t prove effective with your ice cubes. We recommend adjusting the water valve attached to your ice maker.
We appreciate your feedback and for bringing this matter to our attention.
Should you need us or have any questions about your fridge, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com