Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
Disappointed
on July 1, 2021
Posted by: Anonymous
from Cary, NC
We've had this for 2.5 years and three of the top section of pads are not responding to touch.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Mike@GEA, GE Appliances, July 7, 2021
Hello,
Oh no! We're very sorry to hear that some parts of the touch pad are not working. We certainly understand how much of a pain that is and want to provide some troubleshooting tips.
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If none of these suggestions solve the problem, we recommend contacting service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Best wishes! Mike@GEA
Oh no! We're very sorry to hear that some parts of the touch pad are not working. We certainly understand how much of a pain that is and want to provide some troubleshooting tips.
If the microwave key panel is not responding or working properly, check the following:
Make sure that the microwave is plugged into a grounded outlet. It must be a 3-prong outlet.
Make sure the clock is set.
Check to see if a programming sequence was entered. Sometimes improper programming or a program sequence such as delay start can cause the touch panel to be non-responsive. Unplug microwave or turn off house circuit breaker for 30 seconds. Plug back in, or reset circuit breaker, and try reprogramming unit.
Check the house circuit breaker. If the microwave is DEAD and there is no display and nothing works- the problem could be a blown fuse or tripped breaker.
If none of these suggestions solve the problem, we recommend contacting service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps. Best wishes! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great microwave.
on July 2, 2021
Posted by: Randy1524
from Apopka, Fl.
Great features, love the convection oven
and broiler.
and broiler.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect!
on July 11, 2021
Posted by: JRGj
from RVA
Easy fast replacement for an older discontinued model.
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what we had hoped for!
on July 18, 2021
Posted by: cathyhouston
from Houston, TX
Great looking, great working product. We love this microwave that also functions as an oven if needed.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad bad quality
on August 1, 2021
Posted by: Glamaru
from Puerto Rico
It only last 1 year. Stop heating without any electricity outrage
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Hey there,
Thank you so much for sharing your review. We're so sorry to hear that your microwave has stopped heating and certainly understand how frustrating that is. If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! Mike@GEA
Thank you so much for sharing your review. We're so sorry to hear that your microwave has stopped heating and certainly understand how frustrating that is. If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Door latch is broken again
on August 1, 2021
Posted by: Anonymous
from Iowa Colony, TX
For the second time in 1 year, the button to press to open the microwave broke while I was opening it. Again, there is food in it and I can't get it out on a Sunday which means I will have food rotting in my broken microwave until I can get someone to come and repair it. This is a design flaw and should be recalled. Rotting food can cause health risks especially in a home with people challenged with an autoimmune disease. I would not recommend this microwave.
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Hey there,
Oh no! We're so sorry to hear that your door latch has broken a second time. We certainly understand how aggravating that is and would like to help. An agent will be reaching out through email for more information. Take care! Mike@GEA
Oh no! We're so sorry to hear that your door latch has broken a second time. We certainly understand how aggravating that is and would like to help. An agent will be reaching out through email for more information. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not Impressed
on August 3, 2021
Posted by: Mike411GTX
from Texas
So far, not impressed. The microwave portion works fine. The convection portion not so well. Baked a frozen pizza and it was soggy. Roasted a leg of lamb with potatoes, the meat cooked properly but the potatoes were still raw. Had to finish the potatoes in a skillet.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2021
Hey there,
Thank you so much for reviewing your microwave. We're sorry to hear that you are not too impressed with the unit and the convection feature and can understand your disappointment. We recommend checking out pages 15 & 16 of the manual for cooking tips. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Thanks for being part of the GE family! Mike@GEA
Thank you so much for reviewing your microwave. We're sorry to hear that you are not too impressed with the unit and the convection feature and can understand your disappointment. We recommend checking out pages 15 & 16 of the manual for cooking tips. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Thanks for being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Multiple functions
on August 20, 2021
Posted by: Mom416
from Wilsonville, AL
We are glad to have more help in the kitchen. With this convection/microwave oven, we are able to bake and microwave easily. Wish we had this much sooner.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com