Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5
Perfect!
on July 11, 2021
Posted by: JRGj
from RVA
Easy fast replacement for an older discontinued model.
Written by a customer while visiting geappliances.com
Customer Rating
5
Just what we had hoped for!
on July 18, 2021
Posted by: cathyhouston
from Houston, TX
Great looking, great working product. We love this microwave that also functions as an oven if needed.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad bad quality
on August 1, 2021
Posted by: Glamaru
from Puerto Rico
It only last 1 year. Stop heating without any electricity outrage
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Hey there,
Thank you so much for sharing your review. We're so sorry to hear that your microwave has stopped heating and certainly understand how frustrating that is. If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! Mike@GEA
Thank you so much for sharing your review. We're so sorry to hear that your microwave has stopped heating and certainly understand how frustrating that is. If your microwave runs but is not heating, there could be one of many components that is not working properly.
Please make sure the “Timer” function was not inadvertently used.
Check to ensure the door is closed securely. Open the door and close it firmly. This confirms the engagement of the door's safety mechanisms.
For safety reasons, we offer no do-it-yourself repair advice on microwave ovens. There is an internal high voltage capacitor which can hold a high voltage charge even after the microwave has been unplugged. Also, special equipment is generally needed to make a diagnosis for the repair needed.
If the above suggestions do not solve the problem and the microwave still won't heat, we recommend contacting service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm. We hope this helps! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Door latch is broken again
on August 1, 2021
Posted by: Anonymous
from Iowa Colony, TX
For the second time in 1 year, the button to press to open the microwave broke while I was opening it. Again, there is food in it and I can't get it out on a Sunday which means I will have food rotting in my broken microwave until I can get someone to come and repair it. This is a design flaw and should be recalled. Rotting food can cause health risks especially in a home with people challenged with an autoimmune disease. I would not recommend this microwave.
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 2, 2021
Hey there,
Oh no! We're so sorry to hear that your door latch has broken a second time. We certainly understand how aggravating that is and would like to help. An agent will be reaching out through email for more information. Take care! Mike@GEA
Oh no! We're so sorry to hear that your door latch has broken a second time. We certainly understand how aggravating that is and would like to help. An agent will be reaching out through email for more information. Take care! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not Impressed
on August 3, 2021
Posted by: Mike411GTX
from Texas
So far, not impressed. The microwave portion works fine. The convection portion not so well. Baked a frozen pizza and it was soggy. Roasted a leg of lamb with potatoes, the meat cooked properly but the potatoes were still raw. Had to finish the potatoes in a skillet.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2021
Hey there,
Thank you so much for reviewing your microwave. We're sorry to hear that you are not too impressed with the unit and the convection feature and can understand your disappointment. We recommend checking out pages 15 & 16 of the manual for cooking tips. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Thanks for being part of the GE family! Mike@GEA
Thank you so much for reviewing your microwave. We're sorry to hear that you are not too impressed with the unit and the convection feature and can understand your disappointment. We recommend checking out pages 15 & 16 of the manual for cooking tips. https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf
Thanks for being part of the GE family! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Multiple functions
on August 20, 2021
Posted by: Mom416
from Wilsonville, AL
We are glad to have more help in the kitchen. With this convection/microwave oven, we are able to bake and microwave easily. Wish we had this much sooner.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Problem with Number Pad
on August 25, 2021
Posted by: Marclement
from Raleigh, NC
This microwave is three years old and the number pad is not working properly. I can do the quick starts but am unable to use the timer or any number plus start. We have tried unplugging it and resetting it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, August 26, 2021
Hello - Thanks for your feedback. We are sorry your microwave is malfunctioning so soon. Since you tried resetting it and it did not help, we recommend service. You can schedule an appointment with a GE Appliance technician by calling 1-800-432-2737 or schedule online at http://www.geappliances.com/ge/service-and-support/service.htm
We apologize for any inconvenience it has caused. Olga@GEA
We apologize for any inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good product
on September 3, 2021
Posted by: Billy2020
from FL
Waited over a year for product to be delivered. Very long process. Very over priced for a microwave. Wanted this to match my other appliances. Only reason I payed what I did. I still have in my room a wrong size microwave that I ordered and I am told I am unable to return. Which I am very unhappy with.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, September 9, 2021
Hi there,
We're quite sorry to hear that you are not happy with your microwave and certainly understand your frustration. We'd like to gather some additional information on this so an agent will be emailing you. Stay well! Mike@GEA
We're quite sorry to hear that you are not happy with your microwave and certainly understand your frustration. We'd like to gather some additional information on this so an agent will be emailing you. Stay well! Mike@GEA
Written by a customer while visiting geappliances.com