Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
touchpad stops responding within 6 months
on September 27, 2020
Posted by: EricLee
from Georgia
touchpad stops responding within 6 months, starting with "cook time" and "add 30 seconds"
Features
4
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 10, 2020
Hi EricLee - Thanks for taking time to share your experience. We are truly sorry to hear of the touchpad issue with your microwave and know how frustrating this is for you. Please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We hope this is resolved for you soon.
We hope this is resolved for you soon.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not what I expected from GE
on October 11, 2020
Posted by: Maripepa
from Altamonte Springs, Fl
Purchased oven in March 2018. Kept it perfectly clean. Daily usage for reheating food, and baked cakes once every 2 to 3 months. The inner tray start rotating everytime I opened the door, but continued heating. Stop working completely un September 2019. Worst microwave/conv I ever had.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Kitchen Suite Addition
on December 11, 2020
Posted by: VA Cook
from Chesapeake, VA
Installed as a replacement for 2005 model. A bit smaller in size but has added features our last Convection Microwave did not have. Great that it comes complete with 2 baking racks. Although we had space for a larger microwave, we had grown very reliant on the convection feature, especially in summer months or when cooking a single meal. So we were more than comfortable trading off size for features. We gained a much more stream like look and this also has a broiling element!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Just Delivered and Installed. Metal Skin loose
on August 19, 2021
Posted by: TKO2
from Minnesota
This was delivered and installed 2 days ago.
Its a very nice unit and works great....however.....
the thin metal skin around the door open button is peeling off.
I do not know if I should use some super glue to make it stick??? What kind of worksmanship is this GE?
Its a very nice unit and works great....however.....
the thin metal skin around the door open button is peeling off.
I do not know if I should use some super glue to make it stick??? What kind of worksmanship is this GE?
Features
5
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, August 20, 2021
Hello,
Oh no! We're awfully sorry to hear that part of your microwave is peeling off. We can certainly understand how devestating that is. Since this is damage around the door, it will require a service visit. We recommend using your warranty to schedule a service appointment.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We do hope all is well! Mike@GEA
Oh no! We're awfully sorry to hear that part of your microwave is peeling off. We can certainly understand how devestating that is. Since this is damage around the door, it will require a service visit. We recommend using your warranty to schedule a service appointment.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We do hope all is well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Turntable and Heating Issues Already
on September 26, 2021
Posted by: KB1260
from san diego, ca
Just like the other review....turn table not turning and microwave doesn't heat. Definitely not expected after such a short time of use.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Chris@GEA, GE_Appliances, September 28, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave's turntable is not turning properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed after 3 years
on November 24, 2021
Posted by: Richard2014
from Alpharetta, GA
Brand new installed in 2018. But the control panel failed after just 3 years. Some of buttons on the control panel do not respond when pressed; Not able to use this microwave anymore.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 29, 2021
Hey there,
We're so sorry to hear that your microwave control panel has failed and can certainly understand how annoying that is. We would like to help, so an agent will email you soon. Please be sure to check for it. Thank you! Mike@GEA
We're so sorry to hear that your microwave control panel has failed and can certainly understand how annoying that is. We would like to help, so an agent will email you soon. Please be sure to check for it. Thank you! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality of parts - frequent breakdowns
on November 29, 2021
Posted by: MDSMF
from CA
This was installed in the beginning of 2018 and failed after a year just when the warranty was over. After repairs, it has failed again and this time it starts on closing the door and heats up the turntable and the controls don't work. An expensive appliance with poor quality of parts, even the GE technician was surprised when he came to repair the first time and commented he has never seen such poor quality before...
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 30, 2021
Hi there,
Thanks for writing in. So sorry to hear about the issues that you've had with your unit's turntable and controls. We can understand how this would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes
Michael@GEA
Thanks for writing in. So sorry to hear about the issues that you've had with your unit's turntable and controls. We can understand how this would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed in this microwave
on December 1, 2021
Posted by: K223344
This microwave was put into remodeled kitchen and less than 3 years later it is broken. It just doesn't get hot anymore. It is built in above my oven and going to be a pain to replace. Very disappointed that is didn't last longer.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, December 2, 2021
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about your microwave malfunctioning, we can understand how this would be frustrating for sure. Know that one of our agents will be reaching out via email to investigate further soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about your microwave malfunctioning, we can understand how this would be frustrating for sure. Know that one of our agents will be reaching out via email to investigate further soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com