Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7 out of 5
3.7
(1,003 Reviews)
Open Ratings Snapshot
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product. 
(
593 out of 898
)
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Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5 out of 5
5
Great Kitchen Suite Addition
on December 11, 2020
Posted by: VA Cook
from Chesapeake, VA
Installed as a replacement for 2005 model. A bit smaller in size but has added features our last Convection Microwave did not have. Great that it comes complete with 2 baking racks. Although we had space for a larger microwave, we had grown very reliant on the convection feature, especially in summer months or when cooking a single meal. So we were more than comfortable trading off size for features. We gained a much more stream like look and this also has a broiling element!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Quality
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting geappliances.com
Customer Rating
3 out of 5
3
Just Delivered and Installed. Metal Skin loose
on August 19, 2021
Posted by: TKO2
from Minnesota
This was delivered and installed 2 days ago.
Its a very nice unit and works great....however.....
the thin metal skin around the door open button is peeling off.
I do not know if I should use some super glue to make it stick??? What kind of worksmanship is this GE?
Features
5 out of 5
5
Performance
5 out of 5
5
Quality
3 out of 5
3
Value
3 out of 5
3
Response from geappliances.comBy Mike@GEAGE AppliancesAugust 20, 2021
Hello,

Oh no! We're awfully sorry to hear that part of your microwave is peeling off. We can certainly understand how devestating that is. Since this is damage around the door, it will require a service visit. We recommend using your warranty to schedule a service appointment.

You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm

We do hope all is well! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1 out of 5
1
Turntable and Heating Issues Already
on September 26, 2021
Posted by: KB1260
from san diego, ca
Just like the other review....turn table not turning and microwave doesn't heat. Definitely not expected after such a short time of use.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Quality
1 out of 5
1
Value
3 out of 5
3
Response from geappliances.comBy Chris@GEAGE_AppliancesSeptember 28, 2021
Hello, thank you for your review. We are sincerely sorry that your microwave's turntable is not turning properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1 out of 5
1
Failed after 3 years
on November 24, 2021
Posted by: Richard2014
from Alpharetta, GA
Brand new installed in 2018. But the control panel failed after just 3 years. Some of buttons on the control panel do not respond when pressed; Not able to use this microwave anymore.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Quality
1 out of 5
1
Value
1 out of 5
1
Response from geappliances.comBy Mike@GEAGE AppliancesNovember 29, 2021
Hey there,

We're so sorry to hear that your microwave control panel has failed and can certainly understand how annoying that is. We would like to help, so an agent will email you soon. Please be sure to check for it. Thank you! Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1 out of 5
1
Poor Quality of parts - frequent breakdowns
on November 29, 2021
Posted by: MDSMF
from CA
This was installed in the beginning of 2018 and failed after a year just when the warranty was over. After repairs, it has failed again and this time it starts on closing the door and heats up the turntable and the controls don't work. An expensive appliance with poor quality of parts, even the GE technician was surprised when he came to repair the first time and commented he has never seen such poor quality before...
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Quality
1 out of 5
1
Value
1 out of 5
1
Response from geappliances.comBy Michael @ GE AppliancesGE AppliancesNovember 30, 2021
Hi there,

Thanks for writing in. So sorry to hear about the issues that you've had with your unit's turntable and controls. We can understand how this would be frustrating for sure.

Know that one of our agents will be reaching out via email to investigate further soon.

Best wishes
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1 out of 5
1
Very disappointed in this microwave
on December 1, 2021
Posted by: K223344
This microwave was put into remodeled kitchen and less than 3 years later it is broken. It just doesn't get hot anymore. It is built in above my oven and going to be a pain to replace. Very disappointed that is didn't last longer.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Quality
1 out of 5
1
Value
3 out of 5
3
Response from geappliances.comBy Michael @ GE AppliancesGE AppliancesDecember 2, 2021
Hi there,

Thanks for taking the time to leave a review. So sorry to hear about your microwave malfunctioning, we can understand how this would be frustrating for sure. Know that one of our agents will be reaching out via email to investigate further soon.

All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1 out of 5
1
Replaced 15+ year GE Profile Micro/Convection Oven
on December 3, 2021
Posted by: LuPax
from Hurst, Texas
This replaced the GE built in microwave/convection oven that previous owners had put in over 15 years ago. The sensor in the old one was going out so we opted to update to a similar model since it had lasted so long. We have had it for 1 year 8 months and it has stopped working. It will hummm off and on when door is closed, it won’t let buttons work, then buttons will work and it’ll start stop start stop then decide to work. It’s really sad with how expensive it is for it to be acting like it is so quickly.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Quality
3 out of 5
3
Value
1 out of 5
1
Response from geappliances.comBy Guy@GEAGE AppliancesDecember 7, 2021
Hello there, we appreciate you sticking with GE Appliances, but we're so sorry to see it's stopped working after 20 months. We can only imagine how upsetting this has been for you and we're happy to help.

We want to retrieve some more information, so please be on the lookout for an email from us. We look forward to speaking with you and we're wishing you the best.

Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1 out of 5
1
2 and 3 buttons don’t work
on December 8, 2021
Posted by: Ceced1987
from Florida
The number 2 and 3 buttons quit working quickly disappointing
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Quality
1 out of 5
1
Value
1 out of 5
1
Response from geappliances.comBy Guy@GEAGE AppliancesDecember 9, 2021
Hello there, we're so sorry to hear two of your microwave buttons quit working. We can only imagine how frustrating this has been for you to deal with and we're happy to help. We first recommend disconnecting power to your unit for 2-3 minutes to reset the controls.


If the problem persists, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm


We appreciate you reaching out to us and we're wishing you the best.

Guy@GEA
Written by a customer while visiting geappliances.com
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