Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5
Love the combo function!
on February 2, 2019
Posted by: Rynodyno
from DC
Didnt have the room to put in a double oven so this combo unit allowed us to get all that we wanted. Now this microwave cavity is much smaller than the GE microwave we replaced but the turn tables are the same exact size so I imagine there will be no real difference. What I really love is the convection oven! While you can roast a 20 lb turkey, you can cook plenty in this small oven. This is the first time I've cooked by convection so that took some getting used to, but dont worry, this is a real oven! All of my regular baking dishes fit, the only thing that doesnt are the larger cookie sheets.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Problems right out of the box
on August 13, 2019
Posted by: DKSeattle
from Seattle, WA
We bought this model to replace our 10 year old Profile that died a couple of weeks ago. We loved that microwave, but that model has been replaced with this one, and this one is not nearly as easy to use. The worst part is that I think we got a lemon. It doesn't sit level, and when we used it on convection mode, it had all kinds of issues. It didn't seem to get hot enough (since the pie wasn't brown after the appropriate time), and after it started beeping with END displayed, it wouldn't stop. We couldn't add more time, or better yet, cancel it, so we muted the sound. The END message didn't clear until it cooled off.
The good news is that the repair tech is coming this afternoon, so good customer service, just a bad product.
The good news is that the repair tech is coming this afternoon, so good customer service, just a bad product.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, August 14, 2019
Hi! Thank you for your feedback! We're glad to hear that you're taking advantage of your warranty. If you have any other questions, please feel free to reach out to us on our website.
https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
https://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Written by a customer while visiting geappliances.com
Customer Rating
3
LED FAILED WITHIN 6 Months
on December 27, 2019
Posted by: MR JD
from SF Bay Area
LED FAULTED WITHIN 6 MONTHS, see photo.
Also no backlit control pad
Also no backlit control pad
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad product
on January 4, 2020
Posted by: Minu
from Connecticut
My door opener button stopped working the microwave is less than 2 years old was informed that it cannot be repaired and will have to buy a new microwave as the cost for fixing it will be more than getting a new one
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , January 6, 2020
Hello Minu - Thanks for your review. We apologize for the difficulty with your door opener button. Please email your details to eResponse@geappliances.com, and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave.Thanks for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
1.5 years and JUNK
on February 9, 2020
Posted by: WRC06
from Atlanta, GA
Microwave worked great for 1.5 years and all of a sudden the turntable would just start spinning when the microwave door opened. That continued for a few weeks, now the microwave won't heat. Complete wasted of money. 1 year warranty. Garbage
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , February 10, 2020
Hello WRC06 - We’re very sorry to hear of your microwave situation and can certainly understand your frustration. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll be sure and keep an eye out for your reply.
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke in less than 3 years
on February 10, 2020
Posted by: kristy7411
from Nashville, TN
This microwave came built-in in our new construction house. Less than 3 years the turntable would keep spinning after the door was opened. Now 3 months later it won't heat anything. Looks like others have had the same exact issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
poor lifespan
on February 24, 2020
Posted by: noiwouldnot
We had to replace this microwave after only 2.5 years with the same exact model to fit the space and trim kit. Very disappointed in its poor lifespan.
No, I would not recommend this to a friend.
Features
2
Performance
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , February 25, 2020
Hello! We're sorry to hear of your previous microwave experience. Your disappointment is certainly understandable. Although we don’t anticipate that you will have any issues with your new replacement model, please don’t hesitate to reach out to us at the “contact us” link on our www.geappliances.com website if any questions or concerns come up. Thanks for being a loyal GE Appliances customer!
Written by a customer while visiting geappliances.com
Customer Rating
2
already broken
on March 29, 2020
Posted by: Lauren28
from San Antonio tx
We’ve been using this product for a little over 2 years and we are only able to use the quick 30 button . We can’t use the conventional oven because the start button does not work. This should not be happening on a product that is this expensive. The clock is also not functional properly with the numbers . They are only displaying partial numbers . Very frustrating and not sure how to get this fixed and I’m sure the cost to fix it is just as much as the price of the product
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy SHARONatGEA, GE_Appliances , March 31, 2020
Hello Lauren28 - We're very sorry to hear of your microwave situation. We understand how this would be frustrating.If you will email your details to our email address, http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact we will be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your microwave. We'll keep an eye out for your reply.
Written by a customer while visiting geappliances.com