Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Stopped working after 1 year
on November 10, 2022
Posted by: Lizzzy1234
from Ohio, Ohio
Button to open and close was always hard and loud, now 1 year after purchasing it is completely useless won’t even turn on. I’ve had other brands last 10 years or more with no issues.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Lauren@GEA, GE Appliances, November 11, 2022
Hello – thanks for taking the time to write a review. It’s great to see that you’ve enjoyed the features and appearance of your microwave, but we regret to hear that you’ve had some issues with the buttons and the power. This is certainly not the experience we want for our customers. We recommend trying some of these troubleshooting tips that should help resolve this issue, on page 20 of your manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40760-2.pdf&_ga=2.263388940.1451472742.1668177550-37464829.1668177550 .
If you try these tips and it still isn’t functioning properly, we suggest scheduling a service appointment by calling 1-800-432-2737 or scheduling online at https://www.geappliances.com/ge/service-and-support/service.htm
We truly hope these tips can help get your appliance back working the way it should. Please feel free to reach out if you have any other questions. All the best. Lauren@GEA
If you try these tips and it still isn’t functioning properly, we suggest scheduling a service appointment by calling 1-800-432-2737 or scheduling online at https://www.geappliances.com/ge/service-and-support/service.htm
We truly hope these tips can help get your appliance back working the way it should. Please feel free to reach out if you have any other questions. All the best. Lauren@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Hoping this lasts longer than a year
on November 13, 2022
Posted by: DorindaI
from Houston
I first purchased this model and installed in 2020...It lasted only a little over a year...And of course I didn't take an extended warranty. Add to that, no parts available for months and the cost to repair was just a little less than a new one. So I've purchased yet again....and hoping this one lasts! If I didn't have a custom area for this and a color constraint since I have other GE appliances, I probably would have changed brands....Sorry GE
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks great but died after only three years
on January 9, 2023
Posted by: jrose09
I expected better quality to ensure longevity, particularly because I had this microwave built-in. Three years after installing, it's dead and the product has been discontinued! Not sure what to do now...I have a matching built-in oven right below and am now counting the days until it fails too.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 10, 2023
Greetings - We're terribly sorry to hear your microwave has stopped working after 3 years of use and now the unit has been discontinued. We understand how frustrating this must be. We'd like to help! We've reached out to you via email to gather some additional information. Please keep an eye out for that and respond at your earliest convenience. We look forward to assisting you soon. Kind regards. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The worst appliance ever 2.0
on February 11, 2023
Posted by: Akire
from Virginia
What happened to us was exactly as the other client explained in his review. We purchased a new construction house that came with a GE profile kitchen appliances in February of 2020, after 2 and half years of use we start seeing the lost of power as well. It’s very frustrating having this “new appliance” failed to us so quickly. Two days ago it stopped heating altogether. At this point I could almost guarantee you that the prior reviewer is my neighbor. Can’t believe that GE knows about it and don’t do a recall on this microwave. Please GE recommend a solution. I can’t be buying every 2 or 3 years a new microwave! It is very irresponsible as a company to put forward a product that doesn’t work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, February 14, 2023
Hello,
Thank you for taking the time to give us your feedback. We’re so sorry to hear that you’ve had issues with your microwave, we know that’s incredibly frustrating. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Thank you for taking the time to give us your feedback. We’re so sorry to hear that you’ve had issues with your microwave, we know that’s incredibly frustrating. We would like to gather some further information from you and an agent will be reaching out to you via email, please respond at your earliest convenience. We look forward to hearing from you. - MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I hate it
on December 29, 2023
Posted by: Rozyjaan
This microwave do not last more than 2 years and it is very expensive to buy again
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, January 11, 2024
Hello - Thank you kindly for reaching out and sharing your review. We're sorry to hear about your microwave going out on you. That is not the kind of experience we want for anyone.
With this in mind, we are going to share this feedback with our product team to review. That way we can start looking for improvements we can make for our models going forward. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
With this in mind, we are going to share this feedback with our product team to review. That way we can start looking for improvements we can make for our models going forward. Again, we are sorry for letting you down and we appreciate your comments. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Na
on May 29, 2024
Posted by: Rosevelt
We are satisfied with the microwave. What does disturb us however is that this is the third one we’ve purchased as they seem to wear out every three years. They just stop working. We have to check out the competition in the future. Too bad.
Response from geappliances.comBy Charlie, GE_Appliances, May 30, 2024
We're sorry to hear that your microwave didn't last longer than anticipated. We understand how important it is that a unit has great longevity. We hope that there will be an opportunity in the future to regain your trust.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Bad product!
on October 4, 2024
Posted by: Som40
from Dallas, TX
I bought the home and it came with this microwave from previous owner. Mine was 2021 product. As my home warranty expired, the keypad started giving problem. Within months the the dish rotor started rotating constantly and a week after that it stopped moving and the oven stopped working. I have no other option than replacing it.
I have a 8 yr old Samsung one which is still functioning fine.
I have a 8 yr old Samsung one which is still functioning fine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, October 7, 2024
We'd like to assist you with your microwave not operating properly. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Great Microwave Until Significant/Dangerous Issues
on October 20, 2024
Posted by: N8Nate
from American Fork, UT
This microwave was great for a few years, but started having all sorts of issues about 6 months ago.
Intermittently the turntable would turn when the door was opened making it extremely hard to use. It was extremely bad, even dangerous when trying to take hot food out the microwave. We
Had to carefully time grabbing the hot dish or bowl so you didn’t burn yourself.
Had to carefully time grabbing the hot dish or bowl so you didn’t burn yourself.
Then about two weeks ago it completely stopped working wouldn’t turn on.
I turned off the breaker to the microwave to try and reset it. After doing that, it would turn on, but no longer will heated the food.
Reading online it seems like these issues are common with this model.
I do NOT recommend this microwave, especially because the price is so high and the trim kit doesn’t fit any other cheaper model (I chatted with GE support and confirmed this).
Very frustrating GE.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 21, 2024
We want to help out with your microwave no longer operating properly. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com