Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Does not last long
on November 6, 2025
Posted by: SLewis355
from Taylors, SC
We have had this microwave for approximately 2 years and the popcorn button and add 30 seconds button no longer work. It will also randomly report a power failure PF during heating. It will cut off and then come back on. We had an electrician check and it seems to be microwave. Disappointed that this appliance was so expensive and only lasted 2 years. Hesitant to purchase another GE microwave due to quality concerns.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, November 11, 2025
We’re sorry to hear those buttons are no longer working, and you’re experiencing a failure during heating. We’d like to assist. We recommend disconnecting the appliance from power for a couple of minutes before reconnecting, to reset it. For the PF error, you may see this when power has been restored after a power failure, and it can usually be canceled by using the Cancel/Off pad.
If you aren't able to solve this with troubleshooting and think service may be needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online here: https://www.geappliances.com/ge/service-and-support/service.htm
We’ll be reaching out over email to discuss your situation further, and we look forward to hearing back from you so we can help reach a solution.
If you aren't able to solve this with troubleshooting and think service may be needed, our Bodewell team is available at 833-426-3393. They are open Monday – Friday, 8AM – 8PM ET, and an appointment can also be scheduled online here: https://www.geappliances.com/ge/service-and-support/service.htm
We’ll be reaching out over email to discuss your situation further, and we look forward to hearing back from you so we can help reach a solution.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE appliances are less durable
on November 27, 2025
Posted by: Amoltpatil
[This review was collected as part of a promotion.] It will last max 3 -4 years. Multiple homeowners in our community had the issue with GE appliances
Response from geappliances.comBy Julia, GE Appliances, December 1, 2025
While we expect our appliances to maintain proper performance for many years, if you have any issues with your microwave, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm. One of our skilled technicians would be happy to assist you further, if needed.
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks nice, doesn't work for very long.
on December 21, 2023
Posted by: Wishitworked
Well, it looks nice and it worked for about 3.5 years. Then the panel display went out, leaving us with three buttons that worked - +30 Seconds, 1 Min., and Cancel buttons. We nursed that along for as long as we could. Yesterday, it stopped heating the food (still turns on, but doesn't rotate or heat). For the price, I thought it would be longer lasting.
Response from geappliances.comBy Charlie, GE_Appliances, January 4, 2024
Hello,
We are so sorry to hear that your microwave stopped working. We understand how important it is that a unit has great longevity and that this unit has not lasted as long as you expected.
If the microwave shuts down during a cooking cycle and appears to have no power, check the circuit breaker or fuse in your home. For more information, we recommend taking a look at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18780
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
We are so sorry to hear that your microwave stopped working. We understand how important it is that a unit has great longevity and that this unit has not lasted as long as you expected.
If the microwave shuts down during a cooking cycle and appears to have no power, check the circuit breaker or fuse in your home. For more information, we recommend taking a look at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18780
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Solid Product
on January 12, 2014
Posted by: lucidsoul5
I bought this 1 year ago and am very happy I did. The product has great features and is quite. I is a little on the large side but very powerful.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Less than 3 years
on March 26, 2016
Posted by: Chipper 56
from Chandler, AZ, United States
Bought the profile built in microwave with a kitchen and wash room remodel which included other profile appliances including range top, oven, dishwasher, refrigerator, washer & dryer we did less than 3 years ago.. The microwave has had several problems and now won't work again.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Mismatched lighting in the GE Profile series
on November 11, 2017
Posted by: MNNic
from Sartell, MN, United States
Disappointed. Note that the lights on this GE Profile microwave are green whereas my brand new GE profile oven and French door refrigerator lighting is light blue. Looks like I did a mix and match for appliances. Why wouldn’t lighting in the series all be the same? Feel like I wasted my money. If we had known I would have chosen a different product.
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed after 4 years
on November 18, 2021
Posted by: Kirk J
from Houston
Nice looking microwave. Worked well enough until the control panel failed after only 4 years.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 19, 2021
Hi there,
Thanks for your review. We're sorry to hear that your love for the microwave's looks were sullied by the control panel malfunctioning. We can understand how that would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes,
Michael@GEA
Thanks for your review. We're sorry to hear that your love for the microwave's looks were sullied by the control panel malfunctioning. We can understand how that would be frustrating for sure.
Know that one of our agents will be reaching out via email to investigate further soon.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor appliacances
on August 20, 2022
Posted by: Grmuncy
from North Carolina
All appliances are horrible. I’ve only lived in my house 4 years and we have had problems with every appliance no joke!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, August 22, 2022
Hello,
Thanks for reviewing your microwave. We're happy to hear that you like the appearance, but hate that you have had problems. We understand the inconvenience and apologize.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliances. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future please let us know.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're happy to hear that you like the appearance, but hate that you have had problems. We understand the inconvenience and apologize.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliances. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future please let us know.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com