Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Don’t buy
on March 10, 2025
Posted by: Raftingbuff
Had this just under 5 years and the numbers started not showing up. I live in an HOA area and 3 others have had the same problems with the GE profile. I went on Facebook marketplace and someone is selling the exact same model. Guess what the numbers don’t work.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 12, 2025
We know the importance of an appliance and its features operating for a long period of time. However, it is not possible to determine the product or part failure rate. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Disappointing - Poor Quality
on March 24, 2025
Posted by: Mms76
from Sykesville MD
Very disappointed that this microwave stopped working 24 months after purchase - high cost for a less than reliable appliance
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 27, 2025
While we understand the importance of an appliance operating for an extended amount of time. However, it is not possible to determine the product failure rate. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive fire hazard
on April 24, 2025
Posted by: Fire waiting to happen
from Bulverde, TX
I'm incredibly dissatisfied with this microwave. After just two years of use, it stopped working completely. Upon inspection, I discovered significant damage: burnt wires at what appears to be a grounding cable or temperature sensor. This isn't just disappointing in terms of product durability but raises serious concerns about safety. Such issues are unacceptable for a household appliance from a reputed brand, especially considering its price. I expected reliability and quality, but this product failed on both counts. I won't be purchasing from this manufacturer again.
I’ve discovered that this microwave model is not only problematic in my home but also in my neighborhood. My builder installed this product in all the houses, and at least two of my neighbors have experienced the exact same issue—right down to the same line being burnt out. This appears to be a recurring defect in this model, raising serious concerns about its reliability and durability.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 28, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Over 17 years wasting money
on May 21, 2025
Posted by: Going broke in Wisconsin
from Wisconsin
Fool me 3 times and I’m done. We had this model installed when we built our house in 2008. The first one caught on fire. Fortunately I was home and was able to cut the breaker in 2013. In 2019 the replacement one I bought went blank and was completely dead. Now yesterday the third one doesn’t spin and is definitely not heating up. So so disappointed in using the same product for 17 years. Time to look at some other brand.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 27, 2025
We are so sorry to hear of your experience with this microwave. We have passed this feedback along to our product team, as we're always making improvements to our products. Thank you for trusting GE Appliances for your home for so many years.
Written by a customer while visiting geappliances.com
Customer Rating
1
HOrrible. Worse appliance I've owned.
on May 22, 2025
Posted by: fedupwiththismicrowave
Worse microwave I've ever owned. Had to repair the door switch 3 separate times and then it died. Expensive and paid more for repairs. Didn't even last 2 years. NOT RECOMMENDED.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 23, 2025
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not made to last
on July 8, 2025
Posted by: Kalej
from Tx
This is a built in microwave with trim kit. It’s the second one we have had in the last 8 years. The first one just quit working all together. The second one has a display that slowly stopped working. Only buttons left that work are the cancel and +30 seconds. So maybe lucky that it’s still usable. However, the market is slim for microwaves with the trim kit, but I will look to replace this with another brand. Just like the fridge and dishwasher that were GE profile.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Diego, GE_Appliances, July 14, 2025
We’d like to help with your microwave’s operation. Please try performing an electronic reset by unplugging the unit for 3 to 5 minutes, then plugging it back in. If the issue continues, we recommend contacting our warranty department at 833-426-3393 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't buy
on July 18, 2025
Posted by: Trash mircrowave
from Michigan
Worst microwave we have ever owned. We have had it for six years. Worked fine for the first 2-3 years. The last three years we have had it repaired three times (control panel, door toggle switches, power supply shut off). Its now deemed inoperable because one of the critical components (magnetron) won't shut off and thus caused the shut off to trip. Pre repair technician, its not even safe to be around this microwave because of the magnetron issue.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, July 29, 2025
We are so sorry to hear of your experience with this microwave's magnetron. Due to the age of this appliance, we advise viewing some replacement options so you can resume normal use.
Written by a customer while visiting geappliances.com
Customer Rating
1
Only lasts 3 years
on October 23, 2025
Posted by: jjmurphy419
[This review was collected as part of a promotion.] Same issue as everyone else - works fine for 3 years then dies. Starts with a minor display issue, followed by certain buttons not working.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, October 24, 2025
We'd like to assist with the display and control panel of your microwave not functioning properly. Look for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com