Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Broken control panel
on October 27, 2024
Posted by: Joe and Madge
from Scranton, PA
Control panel broke in 3 years. I have a microwave with a digital control panel and a woodgrain finish that still works flawlessly.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 28, 2024
While we understand the importance of an appliance and its parts lasting for an extended amount of time. However, it is not possible to determine the product or part failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on November 3, 2024
Posted by: Kns4pr
We purchased our microwave 3 years ago and about a month ago the control panel began to lose its display. Then the upper controls—add 30 seconds, convection, etc. —stopped working. We use it often and keep it clean. With the trim kit, it is a costly outlay and we would have expected longer use for a GE Profile product. I would not recommend this produce. Quite disappointing.
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 5, 2024
We want to help out with your microwave display not working properly. We suggest trying a quick electronic reset. Which can be done by removing the power cord for 2-3 minutes, then plugging it back in. In the meantime one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy!
on November 8, 2024
Posted by: Dgill1
Had it about 2 years and the control panel has stopped working again. We’ve already replaced it once. Junk!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, November 11, 2024
We're sorry to hear that your microwave stopped working. A member of our team will be reaching out to you directly to gather more information; please watch your email and respond as soon as possible.
Written by a customer while visiting geappliances.com
Customer Rating
1
Useless after 4 years
on November 10, 2024
Posted by: GGW4
from Mississippi
Have had since Spring 2020. Numbers don’t display properly and most buttons including the start button don’t work any longer. Sad.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, November 13, 2024
We'd like to lend a hand with your microwave no longer operating properly. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
NOT GE Profile Quality
on November 14, 2024
Posted by: Lare49
from Yardley, PA
We purchased this microwave 18 months ago to match our other Profile appliances. We should have paid better attention to all the poor reviews other consumers gave this product. We only use this microwave occasionally but the keyboard is now not working. And, to top it off, the keyboard is out of stock and is not currently available to make a repair. Avoid this expensive microwave.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 19, 2024
We want to help out with your control board not working. We're going to have one of our agents get in touch over email. In the meantime, we suggest trying an electronic reset. This can be done by removing the power cord for 2-3 minutes then plugging it back in. Please respond to our email whenever you get the chance.
Written by a customer while visiting geappliances.com
Customer Rating
2
Badly failing units
on November 19, 2024
Posted by: Judith PRX
from New Jersey
We have two units in an office setting. Fully used for two years with a three-day week usage. One stopped working last week and the other is slowly dying with the keypad not functioning and the heating features barely working. For the price of each unit, the lifespan is very short. I’m disappointed with the brand.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 25, 2024
While we know the importance of an appliance operating for an extended amount of time, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy this microwave!
on November 21, 2024
Posted by: Donny24
Like so many others in the reviews, our 3 year old microwave’s display is not working properly. The digital numbers are starting to disappear. Very disappointed! GE should be recalling all of these defective microwaves! We have been loyal GE customers for 39 years but we will be looking at other brands in the future.
Response from geappliances.comBy Jonathon, GE_Appliances, November 26, 2024
We are sorry to hear about your control panel fading out. We want to help. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but not lasting long
on November 22, 2024
Posted by: Sort of good
from Dallas TX
It looks good, nice size. But it stopped responding on touch screen to all but the left column, ie, 1,4,7 work but not any of the other numbers or the start/pause. It’s 5 yrs old so that’s not great. That’s why the 3 star review.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, November 26, 2024
We want to help out with the control panel not responding. We recommend trying an electronic reset. This can be done by removing the power cord for 2-3 minutes and then plugging it back in. We're going to have one of our agents get in touch over email for more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com