Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Not built to last
on June 12, 2024
Posted by: jpetz
from Connecticut
Mine lasted just over 5 years. The microwave powers up but will no longer heat and the carousel will not move/spin anymore. It lights up, has power, you can hear the unit fans, etc when turned on, just doesn't work anymore. Frustrating to say the least given the initial cost of the unit new. Would have expected a lot more life out of this...
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, June 13, 2024
We're sorry to hear that your microwave stopped heating. We understand how important it is that a unit has great longevity, and that this unit has not lasted as long as you expected. We recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18799
Written by a customer while visiting geappliances.com
Customer Rating
1
Expensive and Unreliable
on June 15, 2024
Posted by: Bryankp
from Atlanta, GA
This microwave has broken down twice and needs expensive parts to fix
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, June 18, 2024
We are sorry about your microwave breaking. We want to help out. We're going to have one of our agents get in touch via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible quality, especially for the price!
on July 14, 2024
Posted by: Bridget2012
from Arlington, VA
After just a few years, the buttons on the control panel stopped working consistently. Sometimes they all work, sometimes they don't. Also, the lights on the display have also gone out such that the entire numbers do not light up. Recently, at about 5 years of age, it stopped heating at all. The fan and lights come on but the turntable does not turn and there is no heat--in either the microwave or convection settings. The oven has power as the lights and fan come on, but no heat.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, July 16, 2024
We understand the importance of an appliance operating for an extended amount of time. However, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved, such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working less than 2 years old
on August 15, 2024
Posted by: Acro1
from Texas
The faceplate stopped working in less than 2 years of having this, so now we can’t click on the 2 or 3 button. Additionally, the Start button doesn’t work and we can’t click start to even start heating up our food. We literally have to click the 30 second fast start to heat up anything and open the door before it ends.
We also checked the manual and tried to schedule a service but online it said our microwave was “out of warranty”. Seriously?? We bought this with the new house and was new with the house.
Don’t purchase this microwave.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, August 16, 2024
We would like to help with your microwave. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Wanted to keep it longer…. But….
on August 19, 2024
Posted by: Ras5954
from Raleigh, NC
We loved the microwave. Unfortunately, we have the same problem as others, the control face panel has several buttons that don’t work any more. Tried doing a power reset, but it just caused different buttons to not work. Would like to replace with a different unit, but having difficulty finding another model that will fit in the wall mount plate. Would appreciate any suggestions for another model to replace this with and fit in the wall plate.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, August 21, 2024
We are sorry to hear about your control board not being responsive. The only model that can fit your existing space and use the same kit is the PEB9159SJSS. This is due to our trim kits being model specific. Thank you again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
1
short life span
on September 3, 2024
Posted by: I_want_to_like_this_oven
Similar to other reviews, several buttons on the control panel stopped working after two years of normal use. I purchased the part , replaced the panel myself and fixed the problem. After another 2 years, the turntable would start to rotate when the door was open. Then after a couple months, the unit is completely not working.
Response from geappliances.comBy Jonathon, GE_Appliances, September 4, 2024
We are sorry to hear about your microwave no longer working properly. We're going to make sure we note this down to help out with our models going forward. Thank you again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
1
Short Live Span
on September 4, 2024
Posted by: Abby98
Used lightly for 2.5 years.... now it wont work at all.... no one will repair it.
Response from geappliances.comBy Jonathon, GE_Appliances, September 5, 2024
We are sorry to hear about your microwave no longer working properly. We want to help. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on September 6, 2024
Posted by: ABBC
from Indiana
Our panel began to loose the display numbers for time, etc after only a few years, then only have the keys worked, and just after five years, nothing works.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 9, 2024
We'd like to assist you with the microwave panel. Please refer to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15896
Written by a customer while visiting geappliances.com