Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Garbage.
on January 24, 2024
Posted by: Frogassassin
from Louisiana
Pretty but doesn’t work. Stainless interior nice. Very sweaty microwave and stainless steel had marks everywhere after 6 months that cleaner didn’t clean. Broke less than 2 years no heating value.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Joyce, GE_Appliances, January 31, 2024
Hello- Thanks so much for reaching out. Condensation inside your microwave is a normal occurrence and is especially prevalent when cooking foods with a high moisture content for an extended period of time.
The following link will explain: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17337&_ga=2.104472388.559923684.1706577241-746032434.1701212092&_gac=1.213061152.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE
We are very sorry to hear your microwave stopped working. This is definitely not what we expect to hear and truly apologize for your inconvenience. We'd like to look into this for you and will be reaching out to you via email soon. We just ask that you not dispose of your microwave until you hear from us. Thank you! Joyce@GEAppliances
The following link will explain: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17337&_ga=2.104472388.559923684.1706577241-746032434.1701212092&_gac=1.213061152.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE
We are very sorry to hear your microwave stopped working. This is definitely not what we expect to hear and truly apologize for your inconvenience. We'd like to look into this for you and will be reaching out to you via email soon. We just ask that you not dispose of your microwave until you hear from us. Thank you! Joyce@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on February 6, 2024
Posted by: Steve711
from Gainesville, FL
Poor quality, multiple service visits, and finally died. The glass door did not seal and trapped moisture. The turntable continued to spin continuously after the heating cycle ended. Finally, it failed to heat in microwave mode.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 12, 2024
We're sorry to hear that your microwave stopped heating. This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Written by a customer while visiting geappliances.com
Customer Rating
3
Just ok
on February 13, 2024
Posted by: 3387
Microwave is ok ...surround was way to expensive. .should be included in price
Response from geappliances.comBy Adrian, GE_Appliances, February 14, 2024
The pricing of parts are dependent on multiple factors. The economic elements can include distribution, warehousing, and availability, which account for a portion of the selling price of the part. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Control Panel Issues
on March 13, 2024
Posted by: JosAF
from Castro Valley CA.
Having owned this microwave for almost for almost four years, the control panel stopped working. First it was just a couple of buttons, now it's all the buttons. After reading some of the other reviews, there seems to be a problem with these panels. This microwave should last more than four years for the price that you pay for it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, March 13, 2024
We would like to help with your microwave. We took a look at your case and see that you are working with our team members to resolve this issue. We encourage you to continue to work with us directly on this.
Written by a customer while visiting geappliances.com
Customer Rating
2
Pleased, untill the control tabs stopped working
on March 17, 2024
Posted by: Defender
from Huntsville, AL
I'm having same problem that I now see many others have had -- portions of the numbers at top showing time have stopped working, and several of the buttons on the control panel have stop working. This started when the microwave was just three years old. I made do for a while, but now I can only set microwave for 1 minute or 4 mintues. Pathetic -- for something that costs this much.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, March 18, 2024
We are very sorry to hear you're having these issues with your microwave. This is not what we expect and apologize for your inconvenience. We'd like to look into this for you and will be reaching out via email soon. Thank you for your patience in waiting to hear from us.
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on March 24, 2024
Posted by: denmother
I like the look of the microwave/oven and it works well but for too short a time. This is our third GE microwave/oven in 16 years but it fits the space we have in the cabinetry. The digital display on the first one died in 2 years. The second one had the digital display die and sometimes it worked and sometimes it didn't. When the turntable wouldn't stop turning when not in use, it was replaced with the third microwave/oven. This wasn't a cheap microwave put on the countertop but a microwave/oven that had a trim kit.
Response from geappliances.comBy Adrian, GE_Appliances, March 27, 2024
We are sorry to hear of your experience with this microwave and the frequent replacements. We understand the importance of an appliance operating for a long time; however, it is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as frequency of use, type of use, location of appliance, care, and maintenance. We are confident that this third microwave will serve you for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
2
Digital display Buttons stop working
on March 28, 2024
Posted by: Michellefig
from San Diego California
The digital display panel stopped working so frustrating I’ve seen numerous reviews with the same issues… This is too expensive of an appliance to fail like this
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, April 1, 2024
We're happy to assist you with the microwave control panel. We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Defective electronic panel
on May 10, 2024
Posted by: toytrainglover
second time this happened.
First, an LED light on the panel that shows time went out...fine...you can still figure out the time...
First, an LED light on the panel that shows time went out...fine...you can still figure out the time...
A few days later the buttons to select the time went out. You can get 30 seconds, 1 minute and cancel, but that's it.
Same exact thing happened with our first one...we were able to replace the control panel...now it's no longer made so has been a waste.
Real poor quality.
Response from geappliances.comBy Charlie, GE_Appliances, May 13, 2024
We're sorry to know that your control panel isn't operating properly. The compatible control panel for your microwave can be viewed at this link here: https://www.geapplianceparts.com/store/parts/ModelSectionParts/PEB9159EJ1ES/2/0/0/0/CONTROL_PARTS
Written by a customer while visiting geappliances.com