Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
5
Awesome microwave
on December 15, 2023
Posted by: Charrison128
The microwave looks nice. Have a lot of cook modes that I have yet to try. Awesome!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Timeless...
on December 20, 2023
Posted by: Willem doh
It works but cannot read the time. Time has lost its place
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
2
Response from geappliances.comBy Charlie, GE_Appliances, January 3, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave display is not functioning properly.
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing your honest feedback. Please let us know if you have any further questions, as we are always here to help!
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave display is not functioning properly.
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing your honest feedback. Please let us know if you have any further questions, as we are always here to help!
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Features good but disappointed with quality
on December 27, 2023
Posted by: BrookeA
from Goleta, Ca
Features and functionality are good but disappointed with quality. Unit arrived with a dent and upper left hand corner and oven door slightly out of alignment. There was no damage apparent from shipping so I’m assuming it must have been dropped or otherwise damaged at factory prior to packaging for delivery. I opted not to return as unit was needed to support holiday cooking for visiting family and there was not enough time to get a replacement or refund. Also disappointed that GE not longer produces the 2.1 cf model in a stainless steel finish. Would have preferred to replace the unit that failed (6 years old) with an identical size and finish but was unable to because they no longer offer that model.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, January 9, 2024
Hi,
We're so very sorry to hear that your new microwave arrived dented and the door is out of alignment. This is certainly not the experience we want for you. We want to help!
If the unit was purchased though one of our retailers, please visit their website to view delivery and installation options. If purchased directly through GE Appliances, please contact our appliance agents at 1-800-430-1757, so that we can determine next steps.
Your comments are extremely important and will be considered by our product design team for review. We're here when you need us.
Thank you so much for connecting. Best wishes. - Tierra@GEAppliances
We're so very sorry to hear that your new microwave arrived dented and the door is out of alignment. This is certainly not the experience we want for you. We want to help!
If the unit was purchased though one of our retailers, please visit their website to view delivery and installation options. If purchased directly through GE Appliances, please contact our appliance agents at 1-800-430-1757, so that we can determine next steps.
Your comments are extremely important and will be considered by our product design team for review. We're here when you need us.
Thank you so much for connecting. Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave
on January 18, 2024
Posted by: I hate this
from North Carolina
We needed a MW to fit into an existing space- this was what fit. Don't know if I'll be happy with it but the trim kit that came with it is flimsy.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 24, 2024
Greetings! Thank you for taking the time to leave us a review. We are so happy to hear that that this microwave was a perfect fit for your existing space. This is such a beautiful model with many great heating features that we are confident you'll enjoy. We are honored that you chose GE Appliances for your home, and we hope you enjoy your new microwave for many years to come! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Very nice Unit
on January 21, 2024
Posted by: Skipkoo
from Delanson, NY
Excellent quality ....quiet operation .... easy to follow instructions .... great appearance ....
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Garbage.
on January 24, 2024
Posted by: Frogassassin
from Louisiana
Pretty but doesn’t work. Stainless interior nice. Very sweaty microwave and stainless steel had marks everywhere after 6 months that cleaner didn’t clean. Broke less than 2 years no heating value.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Joyce, GE_Appliances, January 31, 2024
Hello- Thanks so much for reaching out. Condensation inside your microwave is a normal occurrence and is especially prevalent when cooking foods with a high moisture content for an extended period of time.
The following link will explain: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17337&_ga=2.104472388.559923684.1706577241-746032434.1701212092&_gac=1.213061152.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE
We are very sorry to hear your microwave stopped working. This is definitely not what we expect to hear and truly apologize for your inconvenience. We'd like to look into this for you and will be reaching out to you via email soon. We just ask that you not dispose of your microwave until you hear from us. Thank you! Joyce@GEAppliances
The following link will explain: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17337&_ga=2.104472388.559923684.1706577241-746032434.1701212092&_gac=1.213061152.1706104134.EAIaIQobChMI8fTj_N_0gwMVtGdHAR0KywgVEAAYASAAEgK6gfD_BwE
We are very sorry to hear your microwave stopped working. This is definitely not what we expect to hear and truly apologize for your inconvenience. We'd like to look into this for you and will be reaching out to you via email soon. We just ask that you not dispose of your microwave until you hear from us. Thank you! Joyce@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on February 6, 2024
Posted by: Steve711
from Gainesville, FL
Poor quality, multiple service visits, and finally died. The glass door did not seal and trapped moisture. The turntable continued to spin continuously after the heating cycle ended. Finally, it failed to heat in microwave mode.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, February 12, 2024
We're sorry to hear that your microwave stopped heating. This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well.
Written by a customer while visiting geappliances.com
Customer Rating
3
Just ok
on February 13, 2024
Posted by: 3387
Microwave is ok ...surround was way to expensive. .should be included in price
Response from geappliances.comBy Adrian, GE_Appliances, February 14, 2024
The pricing of parts are dependent on multiple factors. The economic elements can include distribution, warehousing, and availability, which account for a portion of the selling price of the part. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
Written by a customer while visiting geappliances.com