Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.6
(1,012 Reviews)
Rating breakdown 1,012 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
97
1 Star
185
66%of customers recommend this product.
(
593 out of
903)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Sad it only lasted 2yrs
on December 6, 2023
Posted by: DarleneV
from SC
We installed this microwave in 10/21 and have loved it until a month ago. The display is not functioning fully and now some of the Keys on the keyboard aren’t working and we noticed every day or so another stops working. We have owned GE products for many years and still have our Refrigerator, washer, dryer, Oven, Convection cook top and dishwasher with minimal issues. This is upsetting because for the price we paid we expected more from this unit!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, December 14, 2023
Hi there! Thank you for leaving us a review. We are so sorry to hear that your microwave's display is no longer functioning. This is in no way the consumer experience that we strive for, especially with an appliance that is less than 3 years old. We will be sure to pass these comments along to our product design teams for review.
We are honored to have you as a part of the GE Appliances family. Please let us know if any additional questions or concerns arise. - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family. Please let us know if any additional questions or concerns arise. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Website on par with product quality
on December 6, 2023
Posted by: Why must I
Your website works about as good as your microwaves, I have tried twice to submit a review and twice to order a part that I need to repair a unit that has been in service a year and a half. Site keeps crashing after i enter CC info.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 14, 2023
Hello - Thank you so much for taking out some time to connect and share your review. We're sorry to hear about the issues you've had with our website. We are going to make sure we forward this to the appropriate teams to review.
You can also get in touch with our parts department directly to help get this ordered. They can be reached at 1-877-959-8688.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
You can also get in touch with our parts department directly to help get this ordered. They can be reached at 1-877-959-8688.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Bad installation of insulation
on December 15, 2023
Posted by: Cjvoss
from Alexandria, VA
The actual appliance works great at both microwaving and baking, but after only a couple years owning it, the insulation in the door has come out of the corner so it doesn’t look nice anymore.
Features
5
Performance
5
Quality
3
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, December 21, 2023
Oh no!
We're so very sorry to hear that the insulation in your microwave door has come out. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
We're so very sorry to hear that the insulation in your microwave door has come out. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome microwave
on December 15, 2023
Posted by: Charrison128
The microwave looks nice. Have a lot of cook modes that I have yet to try. Awesome!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Timeless...
on December 20, 2023
Posted by: Willem doh
It works but cannot read the time. Time has lost its place
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
2
Response from geappliances.comBy Charlie, GE_Appliances, January 3, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave display is not functioning properly.
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing your honest feedback. Please let us know if you have any further questions, as we are always here to help!
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave display is not functioning properly.
We recommend resetting your microwave by disconnecting power from the unit for 2 - 3 minutes and reconnecting. If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Thank you again for sharing your honest feedback. Please let us know if you have any further questions, as we are always here to help!
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Features good but disappointed with quality
on December 27, 2023
Posted by: BrookeA
from Goleta, Ca
Features and functionality are good but disappointed with quality. Unit arrived with a dent and upper left hand corner and oven door slightly out of alignment. There was no damage apparent from shipping so I’m assuming it must have been dropped or otherwise damaged at factory prior to packaging for delivery. I opted not to return as unit was needed to support holiday cooking for visiting family and there was not enough time to get a replacement or refund. Also disappointed that GE not longer produces the 2.1 cf model in a stainless steel finish. Would have preferred to replace the unit that failed (6 years old) with an identical size and finish but was unable to because they no longer offer that model.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, January 9, 2024
Hi,
We're so very sorry to hear that your new microwave arrived dented and the door is out of alignment. This is certainly not the experience we want for you. We want to help!
If the unit was purchased though one of our retailers, please visit their website to view delivery and installation options. If purchased directly through GE Appliances, please contact our appliance agents at 1-800-430-1757, so that we can determine next steps.
Your comments are extremely important and will be considered by our product design team for review. We're here when you need us.
Thank you so much for connecting. Best wishes. - Tierra@GEAppliances
We're so very sorry to hear that your new microwave arrived dented and the door is out of alignment. This is certainly not the experience we want for you. We want to help!
If the unit was purchased though one of our retailers, please visit their website to view delivery and installation options. If purchased directly through GE Appliances, please contact our appliance agents at 1-800-430-1757, so that we can determine next steps.
Your comments are extremely important and will be considered by our product design team for review. We're here when you need us.
Thank you so much for connecting. Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Microwave
on January 18, 2024
Posted by: I hate this
from North Carolina
We needed a MW to fit into an existing space- this was what fit. Don't know if I'll be happy with it but the trim kit that came with it is flimsy.
Features
2
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 24, 2024
Greetings! Thank you for taking the time to leave us a review. We are so happy to hear that that this microwave was a perfect fit for your existing space. This is such a beautiful model with many great heating features that we are confident you'll enjoy. We are honored that you chose GE Appliances for your home, and we hope you enjoy your new microwave for many years to come! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Very nice Unit
on January 21, 2024
Posted by: Skipkoo
from Delanson, NY
Excellent quality ....quiet operation .... easy to follow instructions .... great appearance ....
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com