Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
2
Looks good is all
on October 28, 2023
Posted by: Anonymous
from Texas
Great looking unit. Worked as expected however after limited use and not being very old, the display has dead pixels and some of the touch pads do not work. This makes it difficult to set proper cook times and temperatures. We own ge profile bui.t in fridge, ge mo ogram stove and ge double oven which are much older and have had zero issues with them.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, October 28, 2023
Hello,
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has pixels that are not functioning properly, making it difficult to set the microwave to your desired cook time. This is certainly not normal operation, nor the quality that we expect. We recommend resetting the microwave by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, service is needed. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. It ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Best regards,
-Devin@GEAppliances
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has pixels that are not functioning properly, making it difficult to set the microwave to your desired cook time. This is certainly not normal operation, nor the quality that we expect. We recommend resetting the microwave by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, service is needed. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link:
https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review. It ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
Best regards,
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Display
on November 14, 2023
Posted by: Ran32
from Portland OR
Worked as expected however after 3 years use, the display has dead pixels and some of the touch pads do not work. This makes it difficult to set proper cook times and temperatures. Never really used the convection features. Oven right below, why clean two appliances.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Devin, GE_Appliances, November 15, 2023
Good afternoon,
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has dead pixels and some of the touch pads do not work. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Thank you for taking the time to provide a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the display has dead pixels and some of the touch pads do not work. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer.
With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features, cooks well
on November 14, 2023
Posted by: Vandermoose13
Microwave is wonderful, except for the control panel. It gave out after 5 years and we couldn't just replace the panel. It's such a good microwave that we purchased another. I would definitely get the extended warranty, just in case. Other microwaves just don't have the features this GE Profile has.
Written by a customer while visiting geappliances.com
Customer Rating
1
Keypad poor quality
on November 26, 2023
Posted by: mack555
from 33897
The keypad has a bad 7 to 9 row which I just found. Guess I will be working the warranty tomorrow.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Adrian, Cafe_Appliances, November 30, 2023
Hello! Thank you for your review. We are extremely sorry that your control panel is not operating as designed. This is definitely not the experience that we expect out of a new appliance. We recommend taking advantage of your limited warranty to get this unit diagnosed and repaired. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We appreciate you choosing GE Appliances for your home. We are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. We are confident that our technicians will get this issue resolved as quickly as possible! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Control Panel Issues
on November 30, 2023
Posted by: Isaiah1414
from Westchester NY
Good looking microwave and I like some of the functions...while it worked. As many other reviewers mentioned - the control panel stopped working. It started with one button, then another. Eventually they all died. I unplugged it and plugged it back in which helped reboot a few of them but basically I figure I need to replace the control panel and/or get a new one. Of course, I can't get the thing off so...who knows. I wouldn't recommend this - seems like a hassle for a pretty new microwave.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, December 8, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave stopped working and we want to help.
An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you.
- Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your microwave stopped working and we want to help.
An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you.
- Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Sad it only lasted 2yrs
on December 6, 2023
Posted by: DarleneV
from SC
We installed this microwave in 10/21 and have loved it until a month ago. The display is not functioning fully and now some of the Keys on the keyboard aren’t working and we noticed every day or so another stops working. We have owned GE products for many years and still have our Refrigerator, washer, dryer, Oven, Convection cook top and dishwasher with minimal issues. This is upsetting because for the price we paid we expected more from this unit!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, December 14, 2023
Hi there! Thank you for leaving us a review. We are so sorry to hear that your microwave's display is no longer functioning. This is in no way the consumer experience that we strive for, especially with an appliance that is less than 3 years old. We will be sure to pass these comments along to our product design teams for review.
We are honored to have you as a part of the GE Appliances family. Please let us know if any additional questions or concerns arise. - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family. Please let us know if any additional questions or concerns arise. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Website on par with product quality
on December 6, 2023
Posted by: Why must I
Your website works about as good as your microwaves, I have tried twice to submit a review and twice to order a part that I need to repair a unit that has been in service a year and a half. Site keeps crashing after i enter CC info.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 14, 2023
Hello - Thank you so much for taking out some time to connect and share your review. We're sorry to hear about the issues you've had with our website. We are going to make sure we forward this to the appropriate teams to review.
You can also get in touch with our parts department directly to help get this ordered. They can be reached at 1-877-959-8688.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
You can also get in touch with our parts department directly to help get this ordered. They can be reached at 1-877-959-8688.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Bad installation of insulation
on December 15, 2023
Posted by: Cjvoss
from Alexandria, VA
The actual appliance works great at both microwaving and baking, but after only a couple years owning it, the insulation in the door has come out of the corner so it doesn’t look nice anymore.
Features
5
Performance
5
Quality
3
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, December 21, 2023
Oh no!
We're so very sorry to hear that the insulation in your microwave door has come out. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
We're so very sorry to hear that the insulation in your microwave door has come out. We want to help! A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com