Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
GE Lemon Oven
on July 12, 2023
Posted by: Disappointed18
Like everyone else in the reviews, control panel and keypad stops working. I live in this home by myself and have had this microwave for 5 years and it's a lemon. GE is selling a defect product right out of the box I would not recommend this microwave. buyer beware.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, July 13, 2023
Hello! Thank you for your feedback. We are so sorry to hear that this microwave did not live up to your expectations when it comes to the control panel. We will be sure to share these comments with our product design teams so they can make improvements on future models. We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing. Will need to be replaced.
on July 22, 2023
Posted by: StMi
Installed 2020, door replaced under warranty because a seal failed and was drooping down between the glass.
Digital number lines began to disappear early this year and reading numbers is a guessing game.
Now I can only use the automatic time buttons and cannot use the cook time feature or program oven temperature.
Digital number lines began to disappear early this year and reading numbers is a guessing game.
Now I can only use the automatic time buttons and cannot use the cook time feature or program oven temperature.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 25, 2023
Hello - Thank you for taking out some time to connect and share your review. We're incredibly sorry to hear about the issues you've ran into with the digital display. That is never the experience we want for anyone to deal with.
We are going to be sharing this directly with our product team, this way they can start to review and look for ways that we can make improvements for our models going forward. We definitely want to prevent this from happening again.
Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEA
We are going to be sharing this directly with our product team, this way they can start to review and look for ways that we can make improvements for our models going forward. We definitely want to prevent this from happening again.
Let us know if you ever have any questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly built (lasted 24 hours)
on July 23, 2023
Posted by: ChrisDen
from Denver, CO
Stopped working 24 hours after getting it. Power cord had a short in it at the connection point going into the back. What a joke.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 25, 2023
Hello,
We’re so sorry to hear that your new microwave unexpectedly stopped working. We know how important a microwave is, and this is not something we want or expect from our products; we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your new microwave unexpectedly stopped working. We know how important a microwave is, and this is not something we want or expect from our products; we want to help. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Control Panel Failed
on July 28, 2023
Posted by: PhilInWA
The control panel lights on this oven began failing after about 2 years of service. Now some of the buttons have failed. Disconnecting & reconnecting power doesn't help. Have to have it repaired. And we haven't found the convection features to be worth the extra cost.
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 31, 2023
Greetings - Thank you so much for taking out some time to connect and share your experience. We're deeply sorry to see that the control panel is unresponsive. That is unexpected of our microwaves and we're happy to provide guidance towards this.
Also, we're going to be sending this feedback over to our product team to review and check everything out. This way we can look for ways we can avoid this in the future. We're confident that our technicians will be able to get this repaired. You can schedule an appointment by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Also, we're going to be sending this feedback over to our product team to review and check everything out. This way we can look for ways we can avoid this in the future. We're confident that our technicians will be able to get this repaired. You can schedule an appointment by calling 1-800-432-2737 or by visiting this link here: https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality
on October 6, 2023
Posted by: Sup4
Never had to replace a microwave - ever! The built-in GE profile convection microwave came with our new construction home in 2019. In less than 3 years, the lit numbers on the control panel began going dark, then one button at a time stopped working. Before 4 years of age, it was inoperable! Most of my neighbors seem to be having the same problem. Every review gets the same response from GE, so my advice would be to run from any GE appliance. They’ve obviously become a low quality manufacturer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEAppliances, October 6, 2023
Hello there! Thank you for taking the time to leave us a review. We are incredibly sorry to hear of your experience with this microwave. This is in no way the consumer experience that we strive for with any of our products. While it is not possible to determine the failure rate or life span of an appliance, we will be sure to share this feedback with our product design teams, so they can make the necessary improvements to this model.
We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEAppliance
We appreciate you choosing GE Appliances for your home, and we hope to gain your trust back with our appliances in the future. - Adrian@GEAppliance
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality
on October 17, 2023
Posted by: Jersey Cindy
from Madison WI
I’ve purchased GE in the past, and have always been satisfied. This oven is hard to operate, and the broiler feature only heats to 375 despite the instructions saying otherwise. Also, the turntable cannot be disabled, meaning you can only use a limited selection of cookware (nothing rectangular). Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEAppliances, October 18, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty in operating the microwave.
The turntable on your microwave cannot be disabled. The broil is the at the maximum temperature. The range oven and wall oven has a larger capacity with high temperature.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty in operating the microwave.
The turntable on your microwave cannot be disabled. The broil is the at the maximum temperature. The range oven and wall oven has a larger capacity with high temperature.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect combination of size and performance!
on October 20, 2023
Posted by: Wallygator2505
from Seaside, Oregon
Great upgrade! Convection/microwave combo. Great looks, ease of operation and quiet!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Control panel not working.
on October 24, 2023
Posted by: Nedwin
One year and two months in the microwave panel does twirk
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
4
Response from geappliances.comBy Devin, GE_Appliances, October 25, 2023
Good morning,
Thank you for taking the time to leave a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the control panel is not working just after a year of use. This is certainly not normal operation, nor the quality that we expect. We would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Profile Series countertop microwave. We are truly sorry to hear that the control panel is not working just after a year of use. This is certainly not normal operation, nor the quality that we expect. We would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Written by a customer while visiting geappliances.com