Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
1
Didn’t last 2 years
on July 31, 2020
Posted by: Vkareh
from Houston, TX
So, after 2 years of normal use the insulation in between the double doors start showing and like 3 months after it was like 50% of the left out. It look like my only option is to replace the door, but it only have 1 year guarantee. So it is expected for the customer to change the door every 2 years?
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the convection features
on October 14, 2020
Posted by: Brian LL
from CA
Looks great and the convection features are awesome. Love using it for frozen pizza etc. comes out nice and crisp on the outside. We added a custom trim kit to fit our existing cabinet space.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Knob & Buttons vs. Digital Push Pad
on April 23, 2021
Posted by: Arthritic Fingers
from Houston, TX
Please bring back the turn knob and buttons that were on older GE Profile Convection Microwave ovens. My fingers are becoming arthritic and I find the digital push pad hard and painful to use on my brand new GE Profile Convection MW Oven. It also requires more movements than the old turn knob and buttons. I also have a brand new GE Oven (basic model) and its digital control panel is very easy and comfortable to use. Why isn't the GE Profile Convection Microwave Oven's control panel designed with the same ease of use and minimal pressure required to activate the controls? Getting old is no fun!
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 26, 2021
Hi there - Thanks for taking the time to write a review. We truly appreciate your feedback on the design of the control panel and we can understand how inconvenient this must be for you. As we always strive to improve our products, we'll be sure to pass along your suggestion to our product design team. Thanks so much for making GE Appliances a part of your home! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid this microwave
on August 15, 2022
Posted by: ltrip
from Phoenix, AZ
Microwave died in 3 years and 7 months. Enough said.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, August 22, 2022
Hello,
Thanks for reviewing your microwave. We're happy to hear that you like the appearance and features, but hate that it broke. We understand the inconvenience and apologize.
To troubleshoot, unplug the microwave oven, then plug it back in. If problems persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future, please let us know.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're happy to hear that you like the appearance and features, but hate that it broke. We understand the inconvenience and apologize.
To troubleshoot, unplug the microwave oven, then plug it back in. If problems persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future, please let us know.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Short life span
on August 21, 2022
Posted by: Jjfal
from Apex, NC
Installed in 2018 and in 2021 lights board started to malfunction Then turntable and microwave heating died in June 2022
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, August 22, 2022
Hello,
Thanks for reviewing your microwave. We're happy to hear that you like the appearance and features, but hate that it broke. We understand the inconvenience and apologize.
To troubleshoot, unplug the microwave oven, then plug it back in. If problems persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future, please let us know.
All the best,
Kianna@GEA
Thanks for reviewing your microwave. We're happy to hear that you like the appearance and features, but hate that it broke. We understand the inconvenience and apologize.
To troubleshoot, unplug the microwave oven, then plug it back in. If problems persist, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our techs will be able to help, and if we can help in the future, please let us know.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Not Long Lasting
on October 30, 2022
Posted by: Hampster2
from Dallas, GA
This is the 2nd one that has died without warning after about 2-1/2 years. This time, the turntable quit working also. For the price, they ought to last longer than 2-1/2 years
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 4, 2022
Thank you for connecting with us! We’re so sorry to hear that your microwave has stopped working! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this microwave has caused you. This is certainly not the experience we wish for our consumers to have, so please know that we’ll be happy to share this information with our product team.
We highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-432-2737, or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for being part of the GEA family; we look forward to speaking with you. All the best – Matthew@GEA
We highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-432-2737, or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for being part of the GEA family; we look forward to speaking with you. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Don’t buy
on November 5, 2022
Posted by: NanaInOK
from Oklahoma
We built our house 4.3 years ago and got all new GE appliances. This microwave started going bad within 3-3.5 years. First certain lights behind the panel went out (ex. the 8 looked like 7) then the buttons started not working. (Could only use the 2, 5, 8 buttons). Then the turntable would start turning when we opened the door. Then it started not heating our food. Sometimes it would work and sometimes it wouldn’t. We wouldn’t purchase this microwave again if we had it to do over. It wasn’t worth the price we paid…and it’s even higher now.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mel@GEA, Ge appliances, November 7, 2022
Hi, thank you for reaching out to us. We want to apologize for the issues you have experienced. We know this can be very frustrating. We do not recommend scheduling service as this would not be cost effective, but we do not want this experience for our customers. We do want to thank you for your patience and understanding in this matter. Have a great day.
-Mel@GEA
-Mel@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Control panel is useless
on November 8, 2022
Posted by: Not happy with microwave
from Delaware
After just two and a half years of normal use, the control panel first started to lose some of the time LED lines. It quickly progressed to allowing use of only the first of three number columns on the control panel (numbers 1, 4, and 7). We no longer can use any of button to include the Start button! I hesitated to buy a GE product but the salesman assured me the past reliability issues had been solved by GE. Obviously for this microwave that is not the case.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_APPLIANCES, November 10, 2022
Hey there- We appreciate you taking the time to reach out to us in regards to your GE microwave. We can understand how frustrating it is when the microwave doesn't function as it should. You can always try reaching out to your dealer to see if they can troubleshoot the issue. You also have the option to contact GE service here-https://www.geappliances.com/ge/service-and-support/service.htm. to have one of our licensed technicians look into the issue.
We hope this helps you out. If you have any other questions please let us know. Take care! Dianna@GEA
We hope this helps you out. If you have any other questions please let us know. Take care! Dianna@GEA
Written by a customer while visiting geappliances.com