Customer reviews from geappliances.com
GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Average customer rating
3.7
(1,003 Reviews)
Rating breakdown 1,003 reviews
5 Stars
464
4 Stars
180
3 Stars
86
2 Stars
95
1 Star
178
66%of customers recommend this product.
(
593 out of
898)
Customer Reviews for GE - Profile Series 1.5 Cu. Ft. Mid-Size Microwave - Stainless steel
Customer Rating
3
Profile Microwave
on May 1, 2023
Posted by: asaph153
from Winter Park
The number pad does not light up. Seems like a Profile series should have this feature
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 2, 2023
Hi there,
The information you have provided is very important and allows us to continue to improve the products and services we offer. We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
The information you have provided is very important and allows us to continue to improve the products and services we offer. We will definitely pass this on to our engineers and design team, as we always welcome feedback from our customers to help us improve on future builds.
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Touchpad buttons do not work after 1.5 years
on May 29, 2023
Posted by: Trident Man
from Carlsbad, CA
We got the GE profile microwave along with other GE appliances as part of the new home that we bought. It has just been a year and a half and quite a few of touchpad buttons (including "Cook Time") do not work. It is quite disappointing (and expensive) given that it will require reworking the cabinetry as well to replace the microwave.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 31, 2023
Hello,
We are so sorry to hear that you are having issues with your microwave touchpad buttons. We understand how important it is that a unit has great longevity, and we apologize.
Since the touchpad is not responsive we suggest replacing the control panel. We recommend scheduling the service appointment with our technicians. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
We are so sorry to hear that you are having issues with your microwave touchpad buttons. We understand how important it is that a unit has great longevity, and we apologize.
Since the touchpad is not responsive we suggest replacing the control panel. We recommend scheduling the service appointment with our technicians. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Lasted less than 3 years
on June 13, 2023
Posted by: Onstedisme
It was a nice microwave until it quit working after only 3 years. Seem like the trend is to build products that dint last so they can sell another one.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, June 14, 2023
Hello there! Thank you for providing us with your valuable feedback. We are so sorry to hear that your microwave stopped operating so soon. It is not possible to determine the product failure rate, lifespan, life expectancy, or life cycle of an appliance. There are many variables involved such as, frequency of use, type of use, location of appliance, maintenance, etc. We will be sure to send this feedback to our product design teams for improvements on future models.
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances in the future. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not a good product
on June 21, 2023
Posted by: Papachuckhb
Owned less than two years, and only a two person family, the keypad buttons have suddenly stopped working. So unfortunately we have a nice looking, trim kit installed, brick for a microwave.
Response from geappliances.comBy Tierra@GEA, GE Appliances, June 22, 2023
Hello,
We're so very sorry that the keypads stopped working on your microwave. We certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
We're so very sorry that the keypads stopped working on your microwave. We certainly understand how disruptive something like this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much for your patience. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Keypad Failure
on June 22, 2023
Posted by: GEnomore1
from MN
Would not recommend this item as it fails after a few years of use. The microwave itself cooks and heats as it should, but the keypads fail to where you can’t set the time rendering the product useless. After looking into this, I have read many other reviews out there stating the same problem. Hopefully GE has quit selling this product and would be nice if they would offer a rebate to buy an upgraded model.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 22, 2023
Hello,
We’re so sorry to hear that your microwave’s keypad has stopped working as expected. We know that microwaves tend to see a lot of use and being unable to set the time because of a faulty keypad can make your time in the kitchen more difficult. We apologize that you’ve had to deal with this, as this is not something we want or expect from our products. We are constantly working to make our appliances better, and we’ll forward your experience to our product team so that we can ensure issues like this don’t occur in the future. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear that your microwave’s keypad has stopped working as expected. We know that microwaves tend to see a lot of use and being unable to set the time because of a faulty keypad can make your time in the kitchen more difficult. We apologize that you’ve had to deal with this, as this is not something we want or expect from our products. We are constantly working to make our appliances better, and we’ll forward your experience to our product team so that we can ensure issues like this don’t occur in the future. Thank you for taking the time to leave us your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Poor Quality Electronic Touchpad
on June 24, 2023
Posted by: Riri106
from TN
Purchased microwave 4 years ago as part of total kitchen renovation with all new GE appliances. Touchpad failed within first 2 months so could not use it at all. GE would not replace it even though I felt it was a lemon. They replaced the touchpad unit. Within a year the digital clock numbers were disappearing making it difficult to use timer, set controls, etc. Then the touchpad numbers started failing again. At present only the 1 and the 4 are working, making it almost impossible to use the microwave and you can't tell how long anything is cooking as the clock numbers are only partially visible. As this oven was built in with a trim kit above my wall oven, I am locked in to something that will fit in the same space. To have 2 touchpad/control units stop working in 3 1/2 years is totally unacceptable-very poor quality. In addition, a poor design feature is that the touchpad is not backlight making it very difficult see unless a bright light is shining on. I cannot recommend this product and now am in a quandry as to how to proceed. Of course it is no longer under warranty.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 26, 2023
Hello,
We’re sorry to hear that you had so many issues with your microwave. We know that the humble microwave is an appliance that tends to see a lot of use, and experiencing unexpected issues can be problematic. This is not something we want or expect from our appliances. We are constantly working to make our products better, and we’ve forwarded your feedback to our product team so we can continue to improve. Thank you for taking the time to leave us your review and we hope to earn your trust back in the future. -MichaelB@GEA
We’re sorry to hear that you had so many issues with your microwave. We know that the humble microwave is an appliance that tends to see a lot of use, and experiencing unexpected issues can be problematic. This is not something we want or expect from our appliances. We are constantly working to make our products better, and we’ve forwarded your feedback to our product team so we can continue to improve. Thank you for taking the time to leave us your review and we hope to earn your trust back in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on June 26, 2023
Posted by: Pacz
I replaced this microwave after only six yrs. It has been repaired three times in that period of time and was not going to invest more money to repair it again. Was forced to buy the same exact microwave again as this is a built-in and needs to match the oven. I have no confidence that this new one will work any better than the one I just had to pay to have hauled away. If there was a zero stars I would have used it
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 27, 2023
Hello,
Thank you for taking the time to leave us your review. We’re so sorry to hear that your microwave failed. We know microwaves tend to see a lot of use, and it’s never a good experience when one suddenly stops working. This is not something we want or expect from our products. We are glad you were able to find a replacement to fit in your space, and we’re confident that you’ll get many years of excellent use from your new model. Should the unexpected happen, please know we’re here to help. -MichaelB@GEA
Thank you for taking the time to leave us your review. We’re so sorry to hear that your microwave failed. We know microwaves tend to see a lot of use, and it’s never a good experience when one suddenly stops working. This is not something we want or expect from our products. We are glad you were able to find a replacement to fit in your space, and we’re confident that you’ll get many years of excellent use from your new model. Should the unexpected happen, please know we’re here to help. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't last long
on July 11, 2023
Posted by: unhappy15
from VA
Worked great for 3 years, but now the control pad start button and several other buttons stopped working. Of course not under warranty any more. Way too expensive for it to "die" so soon. We have all GE appliances, but many have to rethink if they have to be replaced so quickly.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 12, 2023
Hello - Thank you for taking a moment to connect and post your review. We're incredibly sorry to hear about the control panel buttons not working on your microwave.
We recommend trying a quick electronic reset for this. You can do this by unplugging the power cord for about 30 seconds and then plugging it back in. This can help in case any hiccups are in the electronic controls. Also, we are going to have one of our agents get in touch over email to gather some additional information.
Let us know if you have any other questions, we are always happy to help. - Jonathon@GEA
We recommend trying a quick electronic reset for this. You can do this by unplugging the power cord for about 30 seconds and then plugging it back in. This can help in case any hiccups are in the electronic controls. Also, we are going to have one of our agents get in touch over email to gather some additional information.
Let us know if you have any other questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com